Tutorial 1 - UAMP2034 Crisis Communication in PR - June 23 by Nor Ez-Zatul Hanani Binti Mohamed Rosli https://padlet.com/zatulhanani/o6xid9esx5y1me4d en-us 2023-07-04 04:03:30 UTC 2023-07-04 06:13:16 UTC hello@padlet.com group 2 https://padlet.com/zatulhanani/o6xid9esx5y1me4d/wish/2637676560 Malevolence : Ukraine suffering from terrorism attacks from Russia (the Ukraine Government, Feb 2022-current) 

Data breach : Air Asia hacked with ransomware attack, 5 million passengers details leaked (Air Asia, Nov 2022)

Technical error accident : Tesla car in self-driving mode caused an 8 car pile-up (Tesla, Dec 2022)

Technical-error product harm : Titanic submarine was made with material that was not tested properly and is not suitable for a deeper level of depth diving (carbon fiber instead of titanium), causing the submarine to implode (Ocean Gate, June 2023)


]]> 2023-07-04 04:29:09 UTC https://padlet.com/zatulhanani/o6xid9esx5y1me4d/wish/2637676560 Derrick's Group wenjiunliew https://padlet.com/zatulhanani/o6xid9esx5y1me4d/wish/2637684692 1. Twitter, 2023
Unique Crisis- Double Crisis
https://www.businessinsider.com/twitter-went-down-for-thousands-users-saturday-error-message-2023-7

2. Colonial Pipeline Network, 2021
Operational Crisis-Malevolence
https://www.techtarget.com/whatis/feature/Colonial-Pipeline-hack-explained-Everything-you-need-to-know

3. OldTown White Coffee, 2023
Paracrisis- Challenges
https://hype.my/2023/327735/customer-slams-oldtown-white-coffee-over-pitiful-butter-kaya-toast-order/

4. Starbucks, 2021-2023
Operational Crisis-Organizational misdeeds
https://www.theguardian.com/business/2023/may/12/starbucks-union-busting-nlrb-contract]]> 2023-07-04 04:38:57 UTC https://padlet.com/zatulhanani/o6xid9esx5y1me4d/wish/2637684692 https://padlet.com/zatulhanani/o6xid9esx5y1me4d/wish/2637686968 Type of crisis: unexpected of loss of key leadership

https://www.nst.com.my/business/2022/12/860697/new-substantial-shareholder-public-bank-following-founders-passing



Type of crisis: Rumors
Company: Disneyland
Year: 2018

The urban legend about scattering human ashes at Disney is true, and it’s worse than we thought 

Company: Kura Sushi
Year: 2023

Kura sushi is a conveyor belt sushi company. In 2023, a teenager recorded a short video on his action licking the open top of a soy sauce bottle that causes worries of the public on hygiene problems on the food serve. The worries  spread to other companies in the industry cause radical change in operation and action being taken to regain the confidence of the public. Such as serve food when ordered

Type of crisis: Scansis 
Company: Wells Fargo & Company
Year: 2019

Wells Fargo & Company is an American multinational financial services company. In 2019, Wells Fargo’s employees illegally opened millions of fake customer accounts without the customers’ consent in order to meet sales quotas. The employees falsified signatures and created fake records that resulted in billions of dollars in revenue. In 2020, Wells Fargo paid a settlement of $3 billion to cover the corporate penalties incurred.

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