服务设计图书馆 Service Design Library by https://padlet.com/LUEgroup/Servicedesign_Library ·怎样了解和学习服务设计？ ·服务设计师应该掌握什么样的技能？ ·服务设计有哪些优秀实践？ ·服务设计有哪些学科结合点？ 欢迎来到服务设计图书馆～ en-us 2022-03-28 07:27:25 UTC 2025-11-02 19:23:12 UTC hello@padlet.com https://padlet-uploads.storage.googleapis.com/1644983245/973e50773ebab1a579c1c453b8726537/Slice_1.png LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116616434 The Experience Economy: Work is Theater & Every Business a Stage《体验经济》
B. Joseph Pine, James H. Gilmore, 1999.4
理解体验的框架｜经济差异等级｜服务体验]]> 2022-03-28 07:33:17 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116616434 服务设计 Service Design LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116621927 了解服务设计的起源、发展、实践等内容]]> 2022-03-28 07:37:02 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116621927 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116631442 From Products to Services: Insights and experience from companies which have embraced the service economy 《从产品到服务：企业向服务经济转型指南》
Laurie Young, 2008.6
服务设计｜设计咨询｜设计创新｜案例分析｜设计思维]]> 2022-03-28 07:43:48 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116631442 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116658955 Facilitator's Guide to Participatory Decision-Making 《谁说我们不能一起做决定？ 参与式决策引导宝典》
Sam Kaner, 2007.2
管理学｜引导学]]> 2022-03-28 08:03:43 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116658955 共同创造 Co-Creating LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116707899 了解如何促成共创、如何有效率有效果地进行共创]]> 2022-03-28 08:36:57 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116707899 管理学 Management LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116711139 如何在服务设计项目过程中应用管理学知识，辅助个人管理、团队管理、项目管理和成果管理等内容]]> 2022-03-28 08:39:15 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116711139 可视化表达 Visual Communication LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116713862 如何将洞察内容充分表达，如何推销我们的创意]]> 2022-03-28 08:41:06 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116713862 思维基础 Thinking Foundation LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116715521 一些设计通用思维基础，帮助我们了解更多的准则和洞察方式]]> 2022-03-28 08:42:08 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116715521 设计思维与方法 Design Thinking & Methods LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116718763 了解什么是设计思维，如何运用设计思维，设计思维的实践和方法参考 ]]> 2022-03-28 08:44:25 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116718763 设计调研 Design Research LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116720114 帮助我们进行高效的设计调研，培养发现的能力]]> 2022-03-28 08:45:25 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116720114 商业导向 Business Guideline LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116721237 了解商业知识，促成项目发生和可持续的商业因素，并进行商业创新]]> 2022-03-28 08:46:10 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116721237 系统思维 System Thinking LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116722654 了解如何依靠系统性思维分析服务中的各个组成要素，以用户为中心，探究服务内部系统的问题与机会]]> 2022-03-28 08:47:13 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116722654 心理学 Psychology LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116723847 运用心理学知识辅助调研、管理、设计和创新过程]]> 2022-03-28 08:47:56 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116723847 服务设计师个人网站 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116728888 2022-03-28 08:51:28 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116728888 Ana Soto LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116730212 2022-03-28 08:52:33 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116730212 Andreas Kissling LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116737577 2022-03-28 08:57:52 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116737577 Rosa Torguet LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116745707 2022-03-28 09:03:14 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116745707 Marco Righetto LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116966783 2022-03-28 11:50:44 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116966783 Roy Martens LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116968114 2022-03-28 11:51:46 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2116968114 人物画像 Persona LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118366380 2022-03-29 02:09:10 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118366380 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118381990 Evaluating service encounters the effects of physical surroundings and employee responses
Bitner (1990)]]> 2022-03-29 02:18:02 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118381990 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118685937 The service encounter diagnosing favorable and unfavorable incidents
Bitner (1990）]]> 2022-03-29 06:04:24 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118685937 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118688350 Building a framework for service design research
D Sangiorgi (2009)]]> 2022-03-29 06:06:19 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118688350 旅程地图 Journey Map LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118698700 2022-03-29 06:14:09 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118698700 服务蓝图 Service Blueprint LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118700271 2022-03-29 06:15:27 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118700271 利益相关者地图 Stakeholder Map LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118700751 2022-03-29 06:15:51 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118700751 价值网络地图 Value Network Map / 生态系统地图 Ecosystem Map LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118701920 2022-03-29 06:16:41 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118701920 服务原型 Service Prototype LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118703093 2022-03-29 06:17:37 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118703093 商业画布 Business Model Canvas LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118703500 2022-03-29 06:17:54 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118703500 IDEO LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118729122 2022-03-29 06:36:40 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118729122 IDEO LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118742237 2022-03-29 06:45:46 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118742237 Fjord LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118838172 2022-03-29 07:49:53 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118838172 桥中 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118846482 2022-03-29 07:55:49 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118846482 Service Design Network LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118847800 2022-03-29 07:56:41 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118847800 桥中 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118852041 2022-03-29 07:59:43 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118852041 设计咨询公司案例 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118854992 2022-03-29 08:02:01 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2118854992 思辨设计 Speculative Design LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2121036148 2022-03-30 08:23:49 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2121036148 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2121040063 Speculative Service Design
Breana Russell]]> 2022-03-30 08:26:32 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2121040063 设计体系 Design System LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2121113536 2022-03-30 09:15:37 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2121113536 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2122687510 This is Service Design Thinking: Basic-Tools-Cases 《服务设计思维：基本知识-方法与工具-案例》
Stickdorn&Schneider, 2010.12
入门｜服务设计｜设计管理]]> 2022-03-31 02:40:16 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2122687510 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2122708844 Service Design: From Insight to Implementation 《服务设计与创新实践》（上）
Andy Polaine, Ben Reason, 2013.3
服务设计实践的基础指南｜设计方法工具包｜用户调研综述｜可视化｜理论｜实践]]> 2022-03-31 02:55:27 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2122708844 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2122970331 Service Design for Business: A Practical Guide to Optimizing the Customer Experience 《商业服务设计新生代：优化客户体验实用指南》
Ben Reason, vile, Melvin Brand Flu, 2015.12
引发兴趣的入门级｜服务设计｜客户体验｜商业创新｜组织变革]]> 2022-03-31 06:34:17 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2122970331 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2122986442 This is Service Design Doing: Applying Service Design and Design Thinking in the Real World
Marc Stickdorn/ Markus Edgar Hormess/ Adam Lawrence/ Jakob Schneider, 2016.11
服务设计｜设计实践｜设计思维]]> 2022-03-31 06:40:09 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2122986442 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2122995557 Orchestrating Experiences: Collaborative Design for Complexity
Chris Risdon, Patrick Quattlebaum, 2018.5
协作设计｜服务设计]]> 2022-03-31 06:46:08 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2122995557 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123006304 Wired to Care: How Companies Prosper Whe  n They Create Widespread Empathy 《谁说商业直觉是天生的》
Dev Patnaik, 2009.1
引发兴趣的入门级｜营销｜商业管理｜管理学]]> 2022-03-31 06:53:52 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123006304 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123031047 The Checklist Manifesto: How to Get Things Right 《清单革命：如何持续、正确、安全地把事情做好》
Atul Gawande, 2009.12
服务执行｜处理复杂｜培养团队合作]]> 2022-03-31 07:10:45 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123031047 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123034927 Understanding Comics: The Invisible Art 《理解漫画：解析漫画艺术的奥秘》
Scott McCloud, 1994.4
视觉叙事的准则｜草稿的重要性｜故事版｜讲故事]]> 2022-03-31 07:13:31 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123034927 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123040245 Sketching User Experiences: Getting the Design Right and the Right Design 《用户体验草图设计：正确地设计，设计得正确》
Bill Buxton, 2007.4
草图进程的综述｜勾画无形事物的方法｜有趣的设计历史｜好的案例分析｜草稿的重要性]]> 2022-03-31 07:17:05 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123040245 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123045400 Everything is Miscellaneous: The Power of the New Digital Disorder 《新数字秩序的革命》
David Weinberger, 2007.5
信息架构｜信息设计｜信息过载｜基础图表转换]]> 2022-03-31 07:20:01 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123045400 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123051217 Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams 《用户体验可视化指南》(上)
James Kalbach, 2016.5
使用图表来促进变更｜制图｜体验｜可视化]]> 2022-03-31 07:23:52 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123051217 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123057922 The Back of the Napkin: Solving Problems and Selling Ideas with Pictures 《餐巾纸的背面：一张纸+一支笔，画图搞定商业难题》
Dan Roam, 2009.12
服务概念可视化｜视觉传达可视化｜看、想、表现｜模型化]]> 2022-03-31 07:28:10 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123057922 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123220205 Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers 《商业模式新生代》
Alexander Osterwalder, Yves Pigneur, 2010.7
设计师的商业参考书｜惊人的可视化｜商业模式设计]]> 2022-03-31 09:17:39 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123220205 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123227541 Value Proposition Design: How to Create Products and Services Customers Want 《价值主张设计：如何构建商业模式最重要的环节》
Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith, 2014.10
价值主张设计｜商业创新]]> 2022-03-31 09:23:11 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123227541 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123232088 Universal  Principles of Design 《通用设计法则》
William Lidwell, Kritina Holden, Jill Butler, 2003.10
设计过程如何影响设计服务｜设计基础｜指导设计]]> 2022-03-31 09:26:19 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123232088 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123244209 Design, When Everybody Designs: An Introduction to Design for Social Innovation 《设计，在人人设计的时代》
Ezio Manzini, Rachel Coad, Ken Friedman, Erik Stolterman, 2015.4
社会创新｜服务｜乌托邦｜共创]]> 2022-03-31 09:35:23 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2123244209 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2124760880 The Laws of Simplicity: Design, Technology, Business, Life 《简单法则：设计、技术、商务、生活的完美融合》
John Maeda, 2006.8
简单主义｜产品设计｜交互设计｜设计思维]]> 2022-04-01 03:25:19 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2124760880 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2124765130 A Fine Line: How Design Strategies Are Shaping the Future of Business《一线之间：设计策略如何塑造未来商业》
Hartmut Esslinger，2009.6
Frog Design创始人对设计思维和创新的深刻见解｜设计思维｜设计策略]]> 2022-04-01 03:28:49 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2124765130 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2124774534 Delft Design Guide: Design strategies and methods 《设计方法与策略：代尔夫特设计指南》
Annemiek van Boeijen, Jaap Daalhuizen, Roos van der Schoor, Jelle Zijlstra, 2014.4
设计思维｜设计工具包｜工业设计｜设计策略]]> 2022-04-01 03:37:48 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2124774534 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2124778960 Writing Ethnographic Fieldnotes 《如何做田野日记》
Robert M. Emerson, Rachel I. Fretz, Linda L. Shaw, 1995.8
理论｜研究｜民族志｜调研]]> 2022-04-01 03:42:23 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2124778960 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2124977004 Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design 《通用设计方法》
Bruce Hanington, Bella Martin, 2012.1
用户调研｜洞察｜工具书｜服务]]> 2022-04-01 07:10:00 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2124977004 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126194032 Visual Intelligence: Sharpen Your Perception, Change Your Life 《洞察：精确观察和有效沟通的艺术》
Amy E. Herman, 2016.5
心理学｜心理咨询｜设计调研]]> 2022-04-02 02:17:08 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126194032 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126198457 The Design of Everyday Things 《设计心理学1：日常的设计》
Donald A. Norman, 2002.9
以人为本的设计｜设计准则｜设计心理学]]> 2022-04-02 02:26:26 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126198457 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126199943 Mental Models: Aligning Design Strategy with Human Behavior 《贴心的设计：心智模型与产品设计策略》
Indi Young, 2008.2
用图表捕捉听众的思想过程与意图｜一致性｜优先考虑资源集中问题｜长期战略路线图：如何帮助创造内容｜产品经理]]> 2022-04-02 02:29:19 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126199943 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126202304 Living with Complexity 《设计心理学2：共处与复杂》
Donald A. Norman, 2010.10
引发兴趣的入门级｜设计心理学｜交互设计｜用户体验]]> 2022-04-02 02:33:49 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126202304 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126204734 Systems Thinking: Managing Chaos and Complexity 《系统思维：复杂商业系统的设计之道》
Jamshid Gharajedaghi, 2011.7
系统论｜社会文化系统｜组织创新]]> 2022-04-02 02:38:26 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126204734 用户体验设计 User Experience Design LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126206038 了解如何进行用户体验的设计，发掘服务设计与用户体验设计的相同与差异]]> 2022-04-02 02:40:09 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126206038 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126208492 The Elements of User Experience: User Centered Design for the Web and Beyond 《用户体验要素：以用户为中心的Web设计》
Jesse James Garrett, 2002.10
网页设计｜用户体验｜产品经理｜交互设计｜互联网]]> 2022-04-02 02:44:53 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126208492 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126209821 Designing Interactions 《关键设计报告：改变过去影响未来的交互设计法则》（文档太大想要完整版私信我～）
Bill Moggridge, 2007.10
与交互设计的联系｜用户体验｜交互设计｜用户访谈｜产品设计]]> 2022-04-02 02:47:23 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126209821 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126211959 Subject To Change: Creating Great Products & Services for an Uncertain World 《应需而变：为瞬息万变的世界提供伟大的产品和服务》
Peter Merholz, Todd Wilkens, Brandon Schauer, David Verba, 2008.3
线上与线下｜设计流程｜用户体验｜产品经理｜交互设计]]> 2022-04-02 02:51:44 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126211959 Lilith Hasbeck LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126315325 2022-04-02 07:32:02 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126315325 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126326696 Transformative services and transformation design
D Sangiorgi (2011)]]> 2022-04-02 07:59:00 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126326696 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126327418 Emerging issues in service design
D Sangiorgi (2015)]]> 2022-04-02 08:00:36 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126327418 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126328293 Speculative Everything
Design, Fiction, and Social Dreaming
By Anthony Dunne and Fiona Raby
]]> 2022-04-02 08:02:51 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126328293 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126336755 设计体系：数字产品设计的系统化方法
阿拉·霍尔马托娃(Alla Kholmatova)——著 
望以文——译]]> 2022-04-02 08:21:49 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2126336755 服务设计相关社区 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2131908140 2022-04-06 03:33:52 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2131908140 Practical Service Design LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132132523 2022-04-06 07:11:26 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132132523 英文文章 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132139627 2022-04-06 07:17:28 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132139627 工具模版 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132142588 2022-04-06 07:19:57 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132142588 工具案例 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132143114 2022-04-06 07:20:22 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132143114 6张服务蓝图案例 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132301857 2022-04-06 09:27:24 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132301857 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132309819 Design for service inclusion-creating inclusive service systems by 2050
Fisk (2018)]]> 2022-04-06 09:34:18 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132309819 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132311064 How to design a service
Shostack, G. L. (1982)]]> 2022-04-06 09:35:27 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132311064 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132312327 Designing multi-interface service experiences: the service experience blueprint
Patrício, L., Fisk, R. P., & Falcão e Cunha, J. (2008)]]> 2022-04-06 09:36:27 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132312327 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132313565 Upframing service design and innovation for research impact Patrício, L., Gustafsson, A., & Fisk, R. (2018)]]> 2022-04-06 09:37:36 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132313565 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132317444 Systems thinking and design thinking: The search for principles in the world we are making
Buchanan, R. (2019)]]> 2022-04-06 09:41:10 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132317444 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132320524 Participative; co-operative; emancipatory: From participatory design to service design
Holmlid, S. (2012)]]> 2022-04-06 09:44:02 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132320524 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132324696 Service-dominant logic: foundations and applications
Vargo, S. L., Koskela-Huotari, K., & Vink, J. (2020)]]> 2022-04-06 09:47:40 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2132324696 Nielsen Norman Group LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2135878825 2022-04-08 06:14:35 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2135878825 包容性设计 Inclusive Design LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2135921868 2022-04-08 06:59:04 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2135921868 Inclusive Design LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2135922270 2022-04-08 06:59:27 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2135922270 Fjord LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2138813610 2022-04-11 07:46:54 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2138813610 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2141815238 Where Good Ideas Come From: The Natural History of Innovation 《伟大创意的诞生：创新自然史》
Steven Johnson, 2010.10
创新思维｜组织的文化｜设计管理]]> 2022-04-13 02:52:12 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2141815238 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2141864518 Cradle to Cradle: Remaking the Way We make Things 《从摇篮到摇篮：循环经济设计之探索》
Michael Braungart, 2002.4
循环设计｜产品生命周期｜可持续设计]]> 2022-04-13 03:39:40 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2141864518 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2141870528 The Craftsman 《匠人》
Prof. Richard Sennett, 2009.3
草稿的重要性｜思维与制作的再链接｜服务设计｜策略设计]]> 2022-04-13 03:46:35 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2141870528 中文文章 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2141874643 2022-04-13 03:51:33 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2141874643 "服务设计的未来" LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2142054106 2022-04-13 07:23:29 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2142054106 "啊哈"时刻 ("AHA" Moment) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143560068 客户对某个主题有重要见解或认识的那一刻]]> 2022-04-14 07:05:25 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143560068 原型 (Archetype) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143569176 一个人或事物的典型例子（不要与刻板印象混淆）]]> 2022-04-14 07:14:11 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143569176 客户 (Customer) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143571853 通过产品、技能或两者的组合购买服务的人]]> 2022-04-14 07:17:11 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143571853 客户细分 (Customer Segment) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143579844 一组具有共同需求的人，组织将其确定为服务交付的核心目标群体]]> 2022-04-14 07:25:59 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143579844 客户体验 (CX) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143580627 客户对某个产品、服务或品牌的所有体验的总和]]> 2022-04-14 07:26:53 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143580627 客户旅程 (Customer Journey) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143581390 顾客为了获得某种体验而采取的一系列动作]]> 2022-04-14 07:27:45 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143581390 移情 (Empathize) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143583568 通过自己经历过同样的经历来与另一个人的经历联系起来]]> 2022-04-14 07:30:17 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143583568 洞察力 (Insight) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143585186 对事件、经历或问题的根本原因的认识或理解]]> 2022-04-14 07:32:10 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143585186 需求 (Need) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143586448 一个人生活中需要帮助或支持的一个方面]]> 2022-04-14 07:33:33 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143586448 痛点 (Pain Point) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143587534 一个人在经历中感到不适、压力或疼痛的时刻]]> 2022-04-14 07:34:49 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143587534 员工体验（EX） LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143591904 组织内员工的具体经历]]> 2022-04-14 07:39:59 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143591904 旅程地图 (Journey Map) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143593978 客户和用户与组织及其提供的服务互动时的可视化表示]]> 2022-04-14 07:42:11 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143593978 人物画像 (Persona) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143595147 代表特定人群的个人资料，例如一组客户或用户、一个细分市场、一部分员工或任何其他利益相关者群体]]> 2022-04-14 07:43:36 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143595147 定性研究 (Qualitative research) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143596533 旨在确定人们体验的品质和特征的研究]]> 2022-04-14 07:45:29 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143596533 定量研究 (Quantitative research) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143597265 旨在量化和衡量系统变化的研究]]> 2022-04-14 07:46:14 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143597265 服务 (Service) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143598770 以某种形式提供帮助，无论是通过产品还是技能]]> 2022-04-14 07:47:57 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143598770 服务设计 (Service Design) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143599608 沿着研究、构思 、原型设计和实施的核心活动理解和有意创建服务的共同创造和迭代方法]]> 2022-04-14 07:48:56 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143599608 服务蓝图 (Service Blueprint) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143601148 具有一组特定通道的旅程图，用于可视化不同服务组件之间的关系以及它们与组织如何向其用户提供服务的关系]]> 2022-04-14 07:50:57 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143601148 服务生态系统 (Service Ecosystem) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143602246 体验产品和服务的大环境，包括其他产品、服务、系统和利益相关者（如竞争对手、政府组织等）的网络]]> 2022-04-14 07:52:17 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143602246 利益相关者 (Stakeholder) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143609124 以某种方式与特定服务的结果相关联或对特定服务的结果感兴趣的个人、团体或组织]]> 2022-04-14 08:01:33 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143609124 利益相关者地图 (Stakeholder Map) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143615167 利益相关者地图说明了体验中涉及的各种利益相关者，这些地图可用于了解参与人员以及如何优化这些联系]]> 2022-04-14 08:09:59 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143615167 接触点 (Touchpoint) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143714213 服务接受者与提供服务的组织之间的交互]]> 2022-04-14 10:23:57 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143714213 用户 (User) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143715754 使用服务或物理/数字产品的人]]> 2022-04-14 10:26:16 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143715754 以用户为中心 (User-Centred) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143716726 所提供的服务侧重于解决参与该服务的用户的需求]]> 2022-04-14 10:27:45 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143716726 渠道 (Channel) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143717525 是客户与组织或品牌互动的不同媒介]]> 2022-04-14 10:29:06 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143717525 后台流程 (Backstage Process) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143718245 组织内为提供客户不知道也无法观察到的服务而采取的行动]]> 2022-04-14 10:30:08 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143718245 前台流程 (Frontstage Process) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143719033 服务提供商为提供客户知道并能够观察到的服务而采取的行动（也称为aka onstage processes舞台流程）]]> 2022-04-14 10:31:11 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143719033 未来状态 (Future-state) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143720117 对未来发生的体验的可描述愿景]]> 2022-04-14 10:32:54 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143720117 当前状态 (Current-state) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143720729 对当前发生的体验的可描述的愿景]]> 2022-04-14 10:33:55 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143720729 戏剧性弧线 (Dramatic Arc) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143721549 通过图表显示了角色对服务的参与度随时间的变化，从角色的角度表明每个步骤的重要性]]> 2022-04-14 10:35:22 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143721549 端到端服务 (End-to-End Service) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143723966 一项服务，涵盖所有接触点的用户体验，从他们有需求的最初时刻到他们解决了他们的需求]]> 2022-04-14 10:38:58 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2143723966 过去状态 (Past-state) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144517072 对过去发生的经历的可描述的愿景]]> 2022-04-15 01:40:04 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144517072 价值网络图 (Value Network Map) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144527179 显示网络内不同组织之间交换的价值的地图]]> 2022-04-15 01:53:15 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144527179 价值主张 (Value Proposition) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144527859 总结一家公司的产品或服务，例如它的产品或服务，包括将其与竞争对手区分开来的独特销售主张]]> 2022-04-15 01:54:12 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144527859 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144560684 2020中国服务设计报告]]> 2022-04-15 02:33:58 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144560684 Listen Up -听力保健的客户体验创新 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144603928 2022-04-15 03:28:46 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144603928 服务设计相关大奖作品 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144604194 2022-04-15 03:29:07 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144604194 住院用药服务系统 -智能住院服务解决方案 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144700993 2022-04-15 06:16:30 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144700993 Loog Digital -商业模式与数字服务 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144702416 2022-04-15 06:19:12 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144702416 商业画布案例 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144715342 2022-04-15 06:44:11 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2144715342 什么是服务设计？ LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146449227 2022-04-18 02:22:54 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146449227 个人项目 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146506411 2022-04-18 03:16:35 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146506411 Pictal Health -Katie Mccurdy LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146507551 2022-04-18 03:17:44 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146507551 服务设计合集 -NNgroup LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146729953 2022-04-18 07:45:37 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146729953 Patrick Silveira LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146746037 2022-04-18 08:08:28 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146746037 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146783076 服务设计驱动下的模式创新
罗仕鉴，胡一 (2015)]]> 2022-04-18 09:04:08 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146783076 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146792093 定位服务设计
辛向阳，曹建中 (2018)]]> 2022-04-18 09:20:19 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146792093 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146793214 定义“服务设计”
胡飞，李顽强 (2019)]]> 2022-04-18 09:22:13 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146793214 Service Design World Map LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146806816 2022-04-18 09:44:06 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2146806816 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2147932223 An Introduction to Service Design: Designing the Invisible
Lara Penin, 2018.5
服务设计｜服务经济｜方法工具｜案例研究｜政策
]]> 2022-04-19 03:23:15 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2147932223 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2148131050 在你身边为你设计. Ⅲ：腾讯服务设计思维与实战
——腾讯公司用户研究与体验设计部, 2020.9
互联网｜产品体验设计流程｜服务设计思维｜用户参与]]> 2022-04-19 06:44:07 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2148131050 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2148150450 Service Design: From Insight to Implementation 《服务设计与创新实践》（下）
Andy Polaine, Ben Reason, 2013.3
服务设计实践的基础指南｜设计方法工具包｜用户调研综述｜可视化｜理论｜实践]]> 2022-04-19 07:01:17 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2148150450 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2148152103 Service Design: From Insight to Implementation 《服务设计与创新实践》（中）
Andy Polaine, Ben Reason, 2013.3
服务设计实践的基础指南｜设计方法工具包｜用户调研综述｜可视化｜理论｜实践]]> 2022-04-19 07:02:29 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2148152103 服务设计工具地图 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2148349931 2022-04-19 10:12:25 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2148349931 服务设计原则： LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2148352471 1. HUMAN-CENTERED: Consider the experience of all the people affected by the service
以人为中心：考虑所有被服务影响的人

2. COLLABORATIVE: Stakeholders of various backgrounds and functions should be actively engaged in the service design process
协作的：不同背景和职能的利益相关者应该参与到服务设计流程中

3. ITERATIVE: Service design is an exploratory, adaptive, and experimental approach, iterating toward implementation
迭代的：服务设计是一个探索性的、适应性的和实验性的方法， 面向实施而迭代

4. SEQUENTIAL: The service should be visualized and orchestrated as a sequence of interrelated actions
有序的：服务应该被可视化和编排成一系列相互关联的行为

5. REAL: Needs should be researched in reality, ideas prototyped in reality, and intangible values evidenced as physical or digital reality
真实的：需求应该在实际中调研，想法在现实中原型化，无形的价值 也应该在物理或是数码现实中证据化

6. HOLISTIC: Services should sustainably address the needs of all stakeholders through the entire service and across the business
整体的：服务应该持续不断地强调跨越整个服务和商业实体中的利益相关者的需求
]]> 2022-04-19 10:15:45 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2148352471 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150111317 Design thinking for practice-based
intervention: Co-producing the change points
toolkit to unlock (un)sustainable practices
Hoolohan, C & Browne, A (2020)
]]> 2022-04-20 10:30:38 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150111317 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150120976 Service design in the later project phases: Exploring the service design handover and introducing a service design roadmap
Frida Almqvist (2018)]]> 2022-04-20 10:41:02 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150120976 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150122691 Exploring the transformative impacts of service design: The role of designer–client relationships in the service development process
Eun Yu & Daniela Sangiorgi (2018)]]> 2022-04-20 10:42:57 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150122691 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150189861 Envisioning and evolving-Future evolution of the concept and the practice of service design
Daniela Sangiorgi, Lia Patricio & Francesco Zurlo (2018)]]> 2022-04-20 11:51:47 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150189861 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150195564 The MINDS Method Integrating Management and Interaction Design Perspectives for Service Design
Teixeira, Jorge Grenha & Patrício, Lia & Huang, Ko-Hsun & Fisk, Raymond & Nóbrega, Leonel & Constantine, Larry. (2016)]]> 2022-04-20 11:57:02 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150195564 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150204746 Understanding value co-creation in complex services with many actors
N. Pinho, Gabriela Beirão, L. Patrício, R. Fisk (2014)]]> 2022-04-20 12:06:00 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150204746 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150211864 Researcher introspection for experience-driven design research
HaianXue & Pieter M.A.Desmet (2019)]]> 2022-04-20 12:12:37 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150211864 证据 (Evidence) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150219761 服务证据是代表服务体验部分的接触点]]> 2022-04-20 12:19:55 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150219761 服务生态 (Service Ecology) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150229829 一个由参与者组成的系统，以及他们之间形成服务的关系]]> 2022-04-20 12:28:17 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150229829 价值交换 (Value Exchange) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150231510 是对交易的一种描述，可以包括但不一定是金融性质的交易]]> 2022-04-20 12:29:42 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150231510 服务环境 (Service Scape) LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150234619 物质环境在消费环境中的作用以及物质环境与活动的关系]]> 2022-04-20 12:32:14 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2150234619 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151546747 Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams 《用户体验可视化指南》(下)
James Kalbach, 2016.5
使用图表来促进变更｜制图｜体验｜可视化]]> 2022-04-21 06:16:55 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151546747 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151549209 Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams 《用户体验可视化指南》(中)
James Kalbach, 2016.5
使用图表来促进变更｜制图｜体验｜可视化]]> 2022-04-21 06:19:13 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151549209 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151598208 会在这里实时分享一些活动、论坛、讲座的动态，请大家多多关注哦！]]> 2022-04-21 07:00:27 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151598208 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151609302 Design Charrettes for Sustainable Communities
Guy Julier, Liz Moor, 2009.9
公共服务｜共同设计｜Livework｜链接政策设计]]> 2022-04-21 07:10:10 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151609302 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151615553 Unfolding the Napkin: The Hands-On Method for Solving C Complex Problems with Simple Pictures 《打开餐巾纸：10秒钟，画图搞定沟通难题的必杀技》
Dan Roam, 2009.12
引发兴趣的入门级｜可视化｜高效沟通｜解决问题的方法工具]]> 2022-04-21 07:15:28 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151615553 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151624025 Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation《IDEO，设计改变一切：设计思维如何变革组织和激发创新》
Tim Brown, 2009.9
为商业而设计｜理论结合实践｜设计思维｜讲故事｜共同设计｜启发]]> 2022-04-21 07:22:46 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151624025 以星巴克为例看工具运用 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151662762 2022-04-21 07:56:04 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151662762 Livework LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151677076 2022-04-21 08:09:30 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151677076 KOOS Service Design LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151679336 2022-04-21 08:11:31 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151679336 The Green Pavement -Fianda van Kuler LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151691607 2022-04-21 08:21:36 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151691607 设计体系101 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151706670 2022-04-21 08:33:48 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151706670 Inclusive Service Design LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151711172 2022-04-21 08:37:03 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151711172 可持续设计 Sustainable Design LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151713940 2022-04-21 08:39:18 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151713940 Sustainable Design Strategies LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151715650 2022-04-21 08:40:30 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151715650 Service Design for Sustainability LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151717344 2022-04-21 08:41:42 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2151717344 LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2155093050 服务设计是对服务的整体体验以及提供该服务的流程和策略的设计，是了解如何在整体环境中在客户的愿望和组织的愿望之间建立桥梁的中介
（使用一组原则、活动和方法，对整个服务生态系统进行整体审视）]]> 2022-04-24 07:45:47 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2155093050 服务设计师需要： LUEgroup https://padlet.com/LUEgroup/Servicedesign_Library/wish/2155093206 服务设计师的重点是设计服务接口——组织和客户之间的所有接触点以及这些接触点之间的所有连接：
  1. 了解服务中所有利益相关者和参与者（包括客户和服务提供商）的需求。
  2. 通过服务设计特定工具（例如服务生态系统、服务蓝图和用户旅程）来规划服务。
  3. 通过与服务利益相关者合作，共同创建可能的解决方案或改进。
  4. 与真实的客户和员工一起打造新服务体验的原型并进行试点。
  5. 在各个接触点的细节和整体服务的设计之间不断放大和缩小。
]]> 2022-04-24 07:46:12 UTC https://padlet.com/LUEgroup/Servicedesign_Library/wish/2155093206