Ammar: Good afternoon, can I help you?

Izud: I hope so. I bought this television here about three months ago, but the sound and picture quality are awful. The picture is always flickering and there's a dark line down the left-hand side of the screen. And there's an annoying hissing sound in the background.

Ammar: Do you have an outdoor antenna?

Izud: Yes, I do.

Ammar: Have you tried adjusting the antenna?

Izud: Several times.

Ammar: Hmmmmm. I'll get our engineers to have a look at it.

Izud: A friend of mine bought the same model here and had exactly the same problems. I want a refund.

Ammar: I'm afraid it isn't our policy to give refunds, sir.

Izud: I want to see the manager.

2. Making Decision: Act of selecting a logical choice from the available options.

Example: Making decision to change the supplier in meeting.  
 Ammar: Well, you all know that Ryder's have raised the price of their components from RM1200 to RM1350 for 100. It's quite a large increase. So now maybe is the time to move to a new supplier. I would appreciate your input on this.

Rasyid: In my opinion we should move to another supplier, as you said it's a very large increase. They are just taking advantage of the situation. I had a meeting with the sales manager of their competitors Fizon Industries on Tuesday and they said they can supply us with 100 for RM1255.

Izuddin: We shouldn't rush into anything. We've worked with Ryder's for nearly 10 years and we've never had any problems with them. We should talk to Ryder's again and try to reach a compromise. I'm sure they won't want to loss our contract.
Rasyid and Ammar: We agreed. We should try to negotiate first with them before making such drastic change.