GROUP 2: GHOL4023 Hospitality Strategic Management by Lau Pui Pui (271931) https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t The Haven All Suite Resort Ipoh en-us 2022-10-16 15:21:11 UTC 2023-06-27 01:54:25 UTC hello@padlet.com laupuipui99 https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2342571157 Provide high-quality, comfortable resort hotel suites for owners and guests purchasing the suites to visit or as a second home]]> 2022-10-17 05:13:14 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2342571157 Committed to developing homes and creating harmonious communities https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2344746591 2022-10-18 08:50:49 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2344746591 https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2344750333 The Haven All Suite Resort, Ipoh is an Ipoh luxury resort in Malaysia – naturally framed with the beauty of limestone, forests and lakes.
It is possibly the only one of its kind anywhere in the world where you can live by the primary forest and in the city at the same time.]]> 2022-10-18 08:53:31 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2344750333 https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2344771214 Our first objective is to perform extraordinarily; in this case to complete the development well and also create happy and harmonious communities for our purchasers. This objective embraces the preservation of nature and civic consciousness.]]> 2022-10-18 09:10:59 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2344771214 https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2345132430 The Haven All Suite Resort, Ipoh set on a wooded limestone hill beside a lake, this laid-back, all-suite hotel is 13 km from Ipoh railway station and 14 km from the Perak Cave Temple.]]> 2022-10-18 13:38:03 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2345132430 https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2345133999 Modern 1- to 3-bedroom suites, some with lake views, feature free Wi-Fi and flat-screen TVs, as well as kitchenettes, living rooms and balconies. Room service is available. Minimum-stay rules apply.

Breakfast and parking are complimentary. Other amenities include 2 restaurants offering international fare, plus a gym, a jogging track and a helipad. There are also outdoor lap and kids' pools arranged in a seahorse shape. Badminton, squash courts, playgrounds and bike rentals are available.]]> 2022-10-18 13:38:46 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2345133999 https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2345241193 Our second objective is to build and maintain relationships. This is all encompassing and includes government relationships, press, finance and industry relationships, contractors and suppliers relationships, staff relationships and of course customer relationships. Material success is meaningless if relationships are not developed alongside.]]> 2022-10-18 14:30:42 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2345241193 https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2345252100 The requirement of profit is only our third objective. The guiding principle to our objectives is life itself. Life and what comes in the afterlife is what motivates us to be responsible corporate citizens. The provision of extraordinary service, creating value, providing a quality lifestyle and stimulating harmonious communities transcends our profit objective.]]> 2022-10-18 14:36:21 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2345252100 4. Development of Projects laupuipui99 https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2355137039 Completed Projects

2004-2006
Permal Lake View Apartments, Ipoh
(9 blocks of 4 storey apartments) - 576 units

2007-2009
Taman Subang Galaksi, Subang 2
( Double Storey Terrace Houses) - 175 units

2010-2014
​The Haven All Suite Resort & Residences, Ipoh
(3 Towers) - 512 units

Upcoming Projects

2017 – 2025
The Haven Lagoi Bay, Bintan
Mixed Development of Resort Hotel Suites
(350-room resort hotel; 32 villa residences; 72 commercial units; 32 shops)]]> 2022-10-25 09:26:01 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2355137039 1. Develop of vision, mission, and objective (Corporate/ Strategic level) https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2355313143 The hotel CEO has developed the vision, mission, and objectives to achieve the organization’s goals for the long term. 

]]> 2022-10-25 12:08:18 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2355313143 2. Promotions (Tactical/ Managerial level) https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2355315628 The hotel has offered promotions to satisfy the guests. Satisfied guests are highly like to come back and spread positive word of mouth.

]]> 2022-10-25 12:10:12 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2355315628 3. Implementation of cleaning and safety practices (Operational level) https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2355319134 The hotel implements cleaning and safety practices such as using disinfectant to clean the property, contactless check-out, and measuring social distancing to enhance the safety of the guests.

]]> 2022-10-25 12:12:42 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2355319134 Destination marketing https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2355981410 Beautiful scenery with a relaxing environment. Resort Haven suits offers a beautiful view of nature. In addition, green scenery can provide a calm atmosphere to customers. The selection of a very strategic location near the forest area is a very interesting idea.]]> 2022-10-25 18:27:09 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2355981410 Political Factors https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2370969934 By Malaysian Law, in accordance with the Registration of Guest Act 1965, every person above the age of 12 is required to show an identity document with a photo (National ID, Driver's License, or Passport) in order to be registered in the Hotel. It is mandatory for all adults to present a valid photo identification at the time of check-in, without which the guest will not be allowed to check-in.

The Haven All Suite Resort, Ipoh is strictly a "Non-Smoking" Resort except in designated areas in any outdoor settings. 

There is no pet allowed in the resort.

Mangosteen and durian are prohibited.

]]> 2022-11-05 10:43:34 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2370969934 Economic Factors https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2370970677 Rates quoted are subject to 10% Charges and 6% Service Tax. 

Effective 1 September 2017, a Tourism Tax of RM10 per room per night will apply for non-Malaysian guests and it will be collected at the hotel separately from and in addition to the existing suite charges and 6% GST.

]]> 2022-11-05 10:45:22 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2370970677 Social Factors https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2370971687 1. Location

Set on a wooded limestone hill beside a lake, this laid-back, all-suite hotel is 13 km from Ipoh railway station and 14 km from the Perak Cave Temple.

Naturally framed with the beauty of limestone, forests, and lakes.

2. Health conscious (Health and safety)

- Enhanced cleaning of common areas
- High-touch items removed from common areas such as magazines
- Physical distancing required
- Hand sanitizer and/or sanitizing wipes in common areas
- Additional safety measures during food prep and serving
 
3. Population/ Target market

Rich local investors, or investors from overseas such as Singapore, Korea, and Japan who work nearby.

]]> 2022-11-05 10:47:23 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2370971687 Technological Factors https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2370973561 Internet access (wireless)
Electronic Key/ Lock
Surveillance Cameras
POS systems
Online databases
Debit/ Credit machines
Solar panels and wind technology

]]> 2022-11-05 10:51:47 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2370973561 5. Competitive Rivalry https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2371059500 Surrounding of The Haven Resort consist of Sunway Lost World Hotel, The Banjaran Hotsprings Retreat and a few of homestays. 

Both of The Haven Resort and Banjaran Hotsprings are 5 star hotel. These hotels are surrounded by beauty of nature view and environment. The Haven Resort provide beautiful nature view suite and suitable for the entire family that have children(s), parent(s) and grandparent(s). Banjaran Hotsprings provide villas and each villa have its private pool which is only accommodates adults and guests 12 years of age and above.

The room price of The Haven Resort is 2 times more cheaper than The Banjaran Hotsprings Retreat. ]]> 2022-11-05 13:38:18 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2371059500 4. Threat of Substitution https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2371091143 The Banjaran Hotsprings
- The main purpose of the guests are enjoy treatments for their wellness journey, mere relaxation, rekindling romance, delightful dining and meaningful occasions. The most important is the guests that are come from high salary segment and the price is more expensive than The Haven Resort.

Sunway Lost World Hotel
- It is a 3 star hotel and the main attraction of the hotel is Lost World Of Tambun Theme Park. As a first choice for the guests who want to have fun with their children in the theme parks. The price is cheaper than The Haven Resort.

]]> 2022-11-05 14:31:48 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2371091143 3. The Power of Suppliers https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2371121424 Besides The Haven Resort, they are another 3 hotels and 3 homestays around the resort. The big size of hotels such as The Haven Resort, The Banjaran Hotsprings Retreat and Lost World Hotel, while Sun Inns Hotel Sunway City is a small scale hotel. 

The activities at:
The Haven Resort - Jogging Track, 5-Level Swimming Pool (jacuzzi, leisure pool, lap pool, children's pool and wading pool, and varying depths), Gym, Leisure Facilities, Pets Corner, Yoga / Meditation, Archery, Flora & Fauna and Paintball

The Banjaran Hotsprings Retreat- The unique characteristic features around the retreat which includes the Geothermal Hot Springs Dipping Pools, Thermal Steam Cave, Ice Bath, Meditation Cave, Crystal Cave,Garra Rufa Doctor Fish Pool, Fitness Centre and Freeform Swimming Pool

Sun Inns Hotel Sunway City Ipoh, Tambun is about 1 kilometer walking distance to Ipoh's popular water theme park The Lost World of Tambun, business centre Sunway City Ipoh & Sunway College Ipoh. It is an ideal hotel for guests who are looking for budget-friendly, low cost hotel accommodation around the area of Ipoh town, Tambun, Sunway City, The Lost World of Tambun.

]]> 2022-11-05 15:17:46 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2371121424 2. The Power of Buyers https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2371152129 The Haven Resort
- Tarket market for guests from middle or high salary
- Can accommodate 2 persons or 5 adults 2 children per room based on the size of suite.
- suitable for all age groups
- Price around RM525 and above 

The Banjaran Hotsprings Retreat
- Tarket market guests who have high salary
- Can accommodate 2 persons per room and no children allowed
- suitable for married couple and adults
- Price around RM1823 and above

Sun Inns Hotel Sunway City
- Budget friendly and low cost accommodation
- Can accommodate 2 -4 persons per room based on the size of room.
- suitable for all age groups
- Price around RM80 - RM164]]> 2022-11-05 16:04:46 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2371152129 1. Threat of New Entry https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2371183084 1. The Haven Resort
- Threat of new entrants would be low for The Haven Resort
- incorporated in 2011 as a specialist in hotel management exclusively dedicated to the provision of quality 5-star hotel services and standards
- All accommodation suites come with a generous-sized Living Room. The Living Room is the Heart of a Home. It is the place where family and closed ones gather, the habitat for the nurturing of relationships.

2. The Banjaran Hotsprings Retreat
- Opening its doors in 2010, the luxury five-star wellness retreat has garnered many accolades, including the prestigious international Fiabci Prix d’Excellence Awards for Best Resort in 2012.
- Built around the beauty of nature, The Banjaran Hotsprings Retreat is Ipoh, Malaysia’s first luxury natural hot springs wellness retreat offering bespoke holistic experiences for ultimate relaxation, restoring overall wellbeing, finding inspirational ideas, rekindling romance, hosting the wedding or events.
- Its 44 Garden, Water and Lake villas offer the best in pampering and indulgent accommodations, and with its international standards of service, The Banjaran provides an all-round package of utmost comfort and relaxation.]]> 2022-11-05 16:53:44 UTC https://padlet.com/laupuipui99/nzulcs7tmvmmyf1t/wish/2371183084