Duopharma - Module 4 - Business Etiquette & Grooming (Day 2) by Eliza Fiza Zulkifle https://padlet.com/coacheli/nxe87gblbcazaje8 21st, 22nd & 23rd December 2021 en-us 2021-12-22 01:38:11 UTC 2023-07-16 06:58:08 UTC hello@padlet.com Meeting Preparations coacheli https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1959740811 Face2Face & Virtual Meeting

Please consider the roles of
a. Organiser of Meeting
b. Facilitator or Mediator of Meeting
c. Participants of Meeting

Pre
During
Post 

You may up load your WIP (work in progress) as well as your final agreed Meeting Preparation here in Padlet...

]]> 2021-12-22 01:46:13 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1959740811 Members Name coacheli https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1959759554 1. Amani 
2. Nurul Wahidah
3. Ainur Shafinah
4. Alia Risma
5. Amyrah Auni
6. Arif]]> 2021-12-22 01:59:58 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1959759554 Members Name coacheli https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1959759734 1. Hanin 
2. Kathiyani
3. Maryam
4. Aisyah
5. Mujahid


]]> 2021-12-22 02:00:07 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1959759734 Members Name coacheli https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1959759925 1. Zainul Farhain
2. Thila
3. Fazlineeza
4. Shafiq
5. Khairunnisa
6. Nur Aina

]]> 2021-12-22 02:00:16 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1959759925 Meeting Preparations https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1959774990 2021-12-22 02:11:02 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1959774990 https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1959796784 2021-12-22 02:26:51 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1959796784 Meeting Preparation https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1959799501 2021-12-22 02:28:52 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1959799501 Phone Etiquette coacheli https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960049428 List down your understanding of what phone etiquette is all about.... what are the steps...

]]> 2021-12-22 06:49:46 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960049428 Meeting Roles and Responsibilities coacheli https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960053286 2021-12-22 06:54:01 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960053286 Roles as Meeting Leader & Meeting Facilitator Mediator coacheli https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960054793 2021-12-22 06:56:00 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960054793 Meeting Checklist coacheli https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960055695 2021-12-22 06:57:09 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960055695 Welcome Back - Self - Reflection!! coacheli https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960056635 What is the ONE thing yesterday that you would IMPROVE today?]]> 2021-12-22 06:57:59 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960056635 Day 2 Padlet address coacheli https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960057129 https://padlet.com/coacheli/nxe87gblbcazaje8

]]> 2021-12-22 06:58:27 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960057129 Telephone Etiquette https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960058135
  1. Answer immediately especially if it’s within office hours
  2. Greet and introduce yourself upon answering (your name, position)
  3. Get to the point without dragging the call
  4. Be cautious with the tone and volume (to avoid misunderstanding)
  5. Active listening, be responsive.
  6. Use proper language
  7. Minimize interruptions 
  8. Ask before putting someone on hold or transferring a call
  9. Use headphones instead of speaker (be mindful of others)
  10. Say thank you for the call and will follow up if any.
]]> 2021-12-22 06:59:43 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960058135 Telephone Etiquette https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960060902 What are phone etiquettes are all about:
How we communicate and deliver information through telephone.

Steps:
1. Answer the call within three rings.
2. Introduce yourself immediately.
3. Speak clearly and use preferred language.
4. Use speaker phone when necessary only. 
5. Listen carefully and take notes, if possible. 
6. Do not interrupt and let them finish. 
7. Be mindful of your tone/volume. 
8. Remain calm. 
9. Be cheerful. 
10. Ask if you do not understand. 
11. Return calls promptly. 
12. Transfer the call accordingly. 
13. Summarized before hanging up.


]]> 2021-12-22 07:02:56 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960060902 Telephone Etiquette https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960063115 2021-12-22 07:05:13 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960063115 What is Integrity? coacheli https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960101291 Describe what integrity means to you as a group and site an example.... ]]> 2021-12-22 07:41:55 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960101291 Farhain https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960156574 Integrity is doing the right thing, even when no one is looking]]> 2021-12-22 08:32:14 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960156574 Integrity - Aina https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960156609 Integrity is your behavior when you are at work.

Example: Mistakes in lab procedure, inform the superiors]]> 2021-12-22 08:32:17 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960156609 Thila https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960156771 Integrity - moral values/principal and honesty.]]> 2021-12-22 08:32:26 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960156771 MARYAM https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960156867 The quality of having a value that is instill in ypurself]]> 2021-12-22 08:32:32 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960156867 Shafiq https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960157034 For me integrity is about the act of honesty. 

Example: The policeman refuse to take the bribe from other person]]> 2021-12-22 08:32:42 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960157034 Nurul Ainur Shafinah https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960157633 What is Integrity?

Integrity means being honest and having strong moral principles. For example, respect others opinion, report unethical behavior]]> 2021-12-22 08:33:18 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960157633 Aisyah https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960157977 Integrity is to live your life according to morals and value]]> 2021-12-22 08:33:38 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960157977 Amani https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960158025 For me integrity is the quality of being honest and trustworthy]]> 2021-12-22 08:33:40 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960158025 Alia https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960158037 Having strong morals and principles. For example, helping those in need. ]]> 2021-12-22 08:33:41 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960158037 Auni https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960158575 Have principle of good morals]]> 2021-12-22 08:34:15 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960158575 Hanin https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960160572 Being your best self in any situation ]]> 2021-12-22 08:35:48 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960160572 Kathiyani https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960160607 Integrity is a practice of being honest and truthfulness of our actions.]]> 2021-12-22 08:35:51 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960160607 Neeza https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960161825 Integrity means being honest, fair, undivided and having strong moral principle.]]> 2021-12-22 08:37:00 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960161825 Nurul Wahidah https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960165455 What is Integrity?

Integrity is a trait of being honest and morale that make us a trustworthy, responsible and reliable person.

Example: Don't share the confidential information of your organization to the outsider. ]]> 2021-12-22 08:40:40 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960165455 https://www.surveyrock.om/ts/O6M2Q7 coacheli https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960167779 2021-12-22 08:42:58 UTC https://padlet.com/coacheli/nxe87gblbcazaje8/wish/1960167779