Failing to greet the customer and instead focusing on his phone.

Interrupting the customer while they were speaking.

Making inappropriate and unprofessional comments about the customer's name and husband.

Avoiding eye contact and crossing his arms, which can appear defensive or disinterested.

Invading the customer’s personal space, making them uncomfortable.

Throwing the keys at the customer instead of handing them over politely.

Pointing at the customer, a gesture that can be perceived as rude.

Ending the conversation too abruptly, without ensuring the customer’s needs were fully addressed.

Maintain an upright posture and steady eye contact to show attentiveness and respect.

Avoid interrupting the customer unless absolutely necessary; let them finish speaking to demonstrate good listening skills.

Keep all comments professional and avoid discussing personal details, as it can be seen as invasive or disrespectful.

When giving items like keys or documents, always hand them over respectfully or place them within easy reach—never throw or toss objects.

Avoid pointing at the customer, as it can come across as disrespectful or accusatory.

Allow the customer to conclude the conversation. As the representative, it’s important to ensure all their concerns are addressed before disengaging.

The receptionist didn' even welcome the customer nicely and politely.

Focusing on his phone instead of asking the customer what she needs.

Cutting her words when she is in the middle of talking.

Throwing the room key to her.

Showing an uninterested gestures to her, such as leaning on his chair.

Didn't reject her politely when she ask for changing the double beds to kings sized bed.

The receptionist make the customer uncomfotable by brings his face closer and make eye contact to her.

Greet the customer with warmth welcome.

Don't focus on the phone and ask politely if there's something what the customer want or need.

Don't interrupt when others are talking and listen carefully what the customer need or want.

Give the customer brochure and key politely. And not by throwing it to the customer.

Sit up straight and make eye contact with the customer along wih smiling to the customer in a friendly way to show friendliness toward the customer.

Reject the customer request politely if that request can't be done.

When the customer arrived, he was still on the phone and not prepared

He interrupted the woman as she was speaking

He was not polite when the lady ask for a request and reject it

The way he answered the lady's question is so mean and annoying

He did an eye roll to her

When she asks for something, he sighs and crosses his arms, then he looks at her as she responds

He was flirting and make her uncomfortable

He is throw the keys instead of giving it to her

The restaurant recommendation he may have given was not the best one

He did not end the conversation nicely.

He should be prepared and welcome the client.

Respect the client when she was talking

His intonation should be polite and respectful when responding to the client

Respect her personal space by makes her comfortable

Give client the best advice

Do not throwing, give it politely

Making a good impression and ending the conversation gently are professional things to do.

He was still on his phone and didn't greet the client when she's right in front of him.

No proper welcome greeting.

Cutting off the client when she's speaking multiple times.

Condescending and patronizing tone of voice.

Unprofessional personal comments about her name.

Constantly staring down at the client with brooding posture and sighing like he's bothered at her.

Rudely informing the client that they cannot change rooms upon request.

Rolling his eyes at her, while staring her down.

Unprovoked and inappropriate flirty comment when she asked for two keys.

Throwing the keys at her and not handing it off with palms up; blatant lack of regard for her safety, as anyone can see the room number.

Disinterestedly informing her about food and attractions recomendations.

Pointing at her while asking a snide question.

Not ending the interaction with ensuring that the client had everything she needs.

The receptionist is playing and focusing on the phone and didn't pay attention to the customer.

The way of answering the respond from the receptionist to the customer isn't polite and not enthusiastic.

The receptionist doesn't greetings when the customer arrived.

The receptionist make the customer feel uncomfortable by doing the flirting.

The receptionist making unprofessional gesture by leaned back in the chair and crossing hand when talking to the customer.

The receptionist makes an unpolite action by throwing the brochure.

The receptionist is not introduced himself properly at the beginning.

As a receptionist, it's important to greet people with a smile and ready to help attitude with an upright posture and friendly tone.

Never cut off a client when they're speaking, unless absolutely necessary (ex: when a client is about to blurt out their room number).

Remain professional and keep any unnecessary comments to yourself, especially personal ones.

If the establishment cannot offer specific services, then kindly refuse while apologizing for the inconvenience.

Never throw or slam down any objects when giving it to the client, always hand it to them gently and with both palms up.

Politely inform the client if they ask for any recommendations; personal opinions on your preference are also allowed in moderation.

Never point at a client as it is widely seen as rude.

Properly end the interaction with a follow up question ensuring that the client has everything they need, and if they have, then inform them that the front desk is always available for help.

Not being welcoming and providing a decent hospitality service to the customer, the receptionist used his phone when there was a customer coming to him.

Not practicing appropiate body gestures while speaking to the customer.

Speaking with unpleased tones, exhaling many times showing that he is not interested.

Interrupting the customer.

Not using professional and pleasing words to be heard by the customer.

Not being communicative nor being active providing informations.

Body moves that may make the customer feel uncomfortable.

Make a proper greeting with the customer.\

Put down your phone while you have a conversation with the customer.

Try to make a professional behaviour while you are helping customer.

Make your customer feel comfortable by helping in a friendly manner.

Provide a warm and welcoming hospitality service to customers.

Show a great enthusiasm when servicing a customer by standing when a customer is coming, giving warm a smile and greet them.

Pay a good attention to customers.

Keep showing a smiley expression and pay attention with body gestures.

Be communicative.

Use professional vocabularies, avoid making customers feel uncomfortable.

Say sorry and provide an explanation if a customer's request can not be fulfilled.

Say thank you and make customers feel welcomed.

His eye contact is rude and confrontational. Even made her uncomfortable in some occasion

His gesture is lazy, rude and uninviting. For example, when lazily gave the lady a keycard even to the point of throwing it off the table. Some of his gesture even made the customer uncomfortable

He doesn't greet the customer. Instead, he's focused on his own unimportant activity

His way of speaking is rude and unprofesional. Again, made her uncomfortable.

He interrupted the customer's word frequently. He didn't even let her finish her word.

He's rushing the customer service.

Practice a more polite, approachable and professional gesture.

Smile more to the customer.

Listen to the customer request patiently, don't interrupt them

Speak more politely and professionally.

Always greet the customer who approach the counter.

Work patiently.

The receptionist not making an eye contact when customer talk to him.

He's playing with his phone when there's customer.

Interrupting customer while she's speaking.

He's not doing his job professionally.

He's pointing at the customer with index finger.

He's throwing the key card to customer.

Making a flirty remark at the customer.

Making fun of customer's name.

His facial expressions showing he's not engage in the conversation.

His body language is not professional, such as crossing his arm, lean back into chair.

Not answering customer's question properly.

A warm smile and eye contact instantly make customers feel welcome and appreciated.

Use a Friendly and Professional Tone.

Greet customer politely

Use phrases such as:

"Good morning/afternoon! How may I assist you today?"

Offer assistance and be proactive.

Explaining thoroughly about something incase customer may not understand.

Stay polite through the interaction.

End greeting on a positive note.

Learn on how to communicate with other people

Use more polite gestures and use your words carefully, it is a very important factor in professionalism

Learn to tell the customer every detail of every information the customer needs.

Introduce yourself

Make sure the customer is in a comfortable space and have a good time interacting with you as a receptionist

Control yourself, control your words, actions, even facial expressions.

Not greeting the customer or start the conversation with a 'what can I help you?'.

He interrupted the customer's while she was still speaking.

His smile was smug and insincere.

The intonation of his voice when talking to the female customer was not friendly.

Stood up from his chair and leant in to the customer, asked a rethorical question whether the keys are for the receptionist and the female customer or for the female customer and her husband. It's giving a flirtatious vibe.

Crossed his arms.

Carelessly threw the hotel room key to the female customer, causing it to fall from the reception desk and she had to pick it up.

When dealing with the customer, his attitude is giving an impression of unbothered and not interested.

Repeated the customer's request about the pamphlet of attractions, like it's a bother thing to do.

Sighed when she requested someone to help her husband with their bags.

Not saying thank you or have a good day at the end of the convo.

Greet customers first and ask them what do they need, what can he do to help them, or if the customers have a question about something with a warm smile.

Let the customers finish talking first before you start talking.

Use more polite words and gestures.

Put on a warm, genuine, and polite smile.

Listen to the customers when they're talking with full attention.

Like many people say, customer is a king, so treat them with the best manner and utmost respect.

Fulfill the customers requests with a sincere heart.

Keep your voice and facial expression friendly.

Always say thank you to the customer at the end of the conversation.

Very poor hospitality.

Not maintaning polite boundaries between worker and customer.

Not focusing on serving costomers well.

Make an unimportant movements that are disturbing customer comfort.

Looks very nonchalant towards customer, and doesn't maintain eye contact well.

Always show a good and friendly facial expression towards customer.

Maintain boundaries and politeness.

Respond well to customer questions and request.

Maintain good posture.

Eye contact and pleasent smile need to be shown as good hospitality

He was minding his own business on his phone, and didn't even bother to welcome and greet the customer

His way of speaking is unprofessional and rude which makes the customer uncomfortable

Constant sighing shows unprofessionalism

Cutting off the customer when she speaks

Rudely inform the customer that they can't change her room

Threw the keycard at her directly

aggressively flirting with customer

Use a more polite, welcoming, and polite gesture

Make a proper greeting and welcome the customers instead of minding his own business

Never cut off customer words when they're speaking

Never let out a sigh when talking or serving a customer

Give the keycard properly and politely

Reject customer request politely if it can't be done

the receptionist is not welcoming the customer, he is busy looking at his phone.

the receptionist talking with the customer with not polite languange, with not polite gestures too.

the receptionist is impolite when he give the customer something, he just throw it until it falls.

interrupt while the customer speaking.

stand and look at customers with an impolite look.

welcoming the customer with a smiling, and put his phone in the table while he speaks with the customer as a sign of appreciation the customer.

talking with the customer with polite languange and good gestures.

giving something to his customer with slowly (not too slowly), and give a smile in the face.

listening until the customer finished her speaking, and then the receptionist turn to talk.

invite the customer to sit together, make good and correct eye contact, so that they can appear more polite and respectful to each other.

the receptionist is not greeting or welcoming the customer properly, he is busy playing his phone.

the receptionist attitude is so bad such as sighing at his customer, interrupt her when she's speaking, threw the card holder, etc.

the receptionist just simply just being so impolite and unprofessional.

the receptionist trying to get a little bit flirty, which is so unnecessary.

The receptionist gave a bad first impression by not greeting the customer properly. He's playing with his cellphone, a very bad first impression.

He cut off the customer's words impolitely.

Asked the customers in an unfriendly tone throughout the conversation.

He smiled with an air of arrogance and insincerity.

Exhales when the customer is talking, he looks like he's done with the customer.

Giving a flirtatious vibe when he asks if another key is for him.

Roughly threw the key at her, and she had to pick it up from the floor.

Smile when greeting, and make a good and professional gesture.

Stop what you are doing, and focus on the customer.

Provide information clearly and accurately.

Ask for customer information politely and respectfully.

Do not interrupt the customer words.

Give the key card properly.

Even if it's for a few second, the receptionist is using his phone when a customer is already talking to him.

He is shown to look away when the customer is still talking, making it seem like he's annoyed or don't want to bother with her.

Cutting off when the customer is still talking, either by giving suggestions or even straight out rejecting the customers request.

When she asks for 2 keys, the receptionist jokingly flirts by asking is the key for him, when the customer has clearly stated that she will be staying with her husband, even as a joke it is very rude.

The receptionist throws the pamphlet albeit slightly to the customer

Put down your phone when you see someone starts talking to you

Looking away / not making eye contact is fine but rolling your eyes in annoyance is not

wait till the other person finished talking

don't flirt especially when you're still working

if you want to give something, don't throw it

the receptionist should have been welcoming the customer politely.

the receptionist should have a respect towards the customer.

the receptionist should have been acting like professional.

the receptionist should have been taking the job seriously.

The receptionist did not give a good impression from the beginning when the customer arrived, he also played with his cellphone when the customer was talking.

The receptionist just simply being too unprofessional such as unfriendly tone throughout the conversation with customers.

The receptionist interrupted the conversation while customers was giving an explanation and spoke unprofessionally.

The receptionist has a bad attitude by throwing keys at customers.

Greet someone if you just met them, this also apply with someone you know

Put your phone down if someone is talking to you

Use proper body and facial expressions

Be mind of the tone, intonation, and words you use

Be sure to not stare the person you're talking to, few glances is enough

When you want to give things give it to their hands or you can put it near them with a gentle movement

Don't forget to smile while closing the conversation

Be more polite and respectful to the customers.

Giving some good manner and being professional to the customers.

Pay attention to the person and respect who is speaking in front of you.

the receptionist didn't pay attention to the woman at the beginning, he was busy with his phone.

the receptionist didn't greet the woman properly.

the receptionist was being disrespectful to her by asking offensive question to the woman.

the receptionist's tone was rude when he was speaking to the woman.

the receptionist sighed several times and making some rude gesture when he was talking to the woman.

The receptionist needs more training for being professional with his job.

First impression is very important, so make sure to give a good first impression to the other person.

Make sure to watch your tone when you're speaking to someone.

Don't being disrespectful to someone and make an offensive comment.

You have to make eye contact with the person you're talking with and don't busy with your own activity.

the receptionist didn't greet or welcome the woman in a friendly manner

the receptionist didn't pay attention when the woman spoke

the receptionist interrupted the woman impolitely

the receptionist responded to the woman's words impolitely

the receptionist teased the woman and made her uncomfortable

the receptionist threw the room key to the woman

the receptionist should greet and welcome the woman in a friendly manner

the receptionist should've used positive non-verbal language towards the woman

the receptionist should've paid attention to the woman when she spoke

the receptionist should be friendly enough and not tease the woman to the point of making her uncomfortable

the receptionist should've given the room key politely to the woman

The receptionist respond at the guest is very rude.

He throw the room key to the guest.

He didn’t look at the guest and didn’t respond nicely to the guest.

The receptionist disrespecting the guest by flirting with her.

Hes not helpful if the guest is asking him for something.

He keep looking at the laptop even if the guest is talking with him.

He should be more friendly and helpful at the guest.

He shouldn’t play with his phone at work.

He should be making more eye contacts to the guest to the guest so the guest will feel more comfortable.

He should be respectful to the guest.

He should be more patient to the guest.

When the visitor is speaking, listen and do not interrupt.

Be ready to meet the visitor.

Respond to the visitor with polite gestures.

When the visitor is speaking, listen and do not interrupt.

Be ready to meet the visitor.

Respond to the visitor with polite gestures.

the receptionist had a bad attitude and not and not serving visitor well.

the receptionist seems like ignoring the visitor with focusing on his phone and and does not greet visitors properly.

his gestures and body language are very unprofessional.

throwing the visitor's key

speaking to visitors impolitely

the receptionist should be professional and welcome visitors well.

pay attention and give information to the visitor properly.

speak politely and not interrupted the visitor while she asking some information.

Be polite and friendly to visitor.