Deming’s 14 Points for Management

Pareto’s law or the 80/20 rule

Feigenbaum’s 19 Steps of TQC

Benchmarking

We discuss using what methods for managing quality.

I lost this game!!

known as a Building blocks are include:

People

Organizational learning and knowledge

we always said processes, products, or services. Continuous improvement is a key aspect of TQM and helps organizations adapt to changing environments, stay competitive, and meet customer expectations.

Then I realize when I was in company, how could our boss make continuous improvement? like we are working in a big family, people feel safety,they are full of energy...

That is usually used in normal life.

I know new seven tools to improve managerial decision making during the class:

Flowchart

Check sheet

Histograms

Scatter plots

Control charts

Cause-and-effect diagrams

Pareto analysis

Six sigma has color

Master >Black belts is top>Green belts>yellow belts

DMAIC

Define/Measure/Analyze/Improve/Control

we start our assignment by using this

I also know how to drive quality improvements through the different steps of the Six Sigma DMAIC process

2.The analyze phase involves gathering and analyzing data

because we did McDonald,there is not specific reason to let us collect data, we assure its because lettuce caused problem.

4 key to become a good leader

Leadership is a key strategic variable for quality management

Three generic strategies as they relate to quality…

Cost

Differentiation

Focus

Course learn about Perform “house of quality” or quality function deployment (QFD) analysis.

Defend design concerns such as design for manufacture, maintainability, and reliability.

As I design something in the future,we need to regards ourselves as a customer. we will choose the product which is reliability.

Prioritize customer requirements

we usually have meeting in zoom~

we think its better to managing suppliers to improve quality

In this stage, SWOT Analysis trying to figure out defects in McDonald~

1.Managing quality across borders requires a comprehensive understanding of international standards.

2.international quality standards such as ISO 9001 is crucial for organizations aiming to establish consistent quality practices across different regions.

they have different standards in country,we need to follow the law and rules.

monitor the processes finally improve the processes!!(like ERP system)

we give final recommendation and presentation~

Thanks team!!