Adaptability

Vision and perspective

Soft skills - still important. Coaching and interpersonal

Business sense

Good negotiator

Data driven

Reframing, give context.

Continue: develop a story of what's happening by using UX, qualitative and quantatitive data, communication and change management skills, developing management and business skills, continue the two way dialogue, succession planning, making sure teams retain an appropriate blend of skills

Stop: less emphasis on the manual processing and physical services,

Continue - Developing team working and communication skills, strong customer focus, digital skills to be able to assist user enquiries, soft skills

Stop - Physical books shelving, not a role as a shelver anymore

Financial and budget management

Knoweldge around recruitment and HR processes

Event planning

IT management

Change management. Never a time when there isn't change

Performance and development reviews

Supporting staff to support students in distress

Visioning skills

Political and networking skills to fight for finite resources at a uni level

Communication skills

Coaching skills

Succession planning - we have an aging workforce and need to document processes.

Staff empowerment. Libraries can be hierarchical and there's a perception that the at the top know the most, but this isn't true

Managing neurodiversity.

Continue: Choose a skill = how do you ensure we develop it?

Comms - know how often you need to say something

Stop: Are there any areas of CS leadership/management you think will have less emphasis in the future? What's changing?

Change in style in management = more coaching approach and more hands-off re day-to-day

More delegation

start:

New or different skills in 10/20 years:

Different VR providers so need to be amalgamated. Leads to podcasts and spaces for that.

Critical thinking to be developed.

Evaluate how AI affects teams.

Training on basic systems such as Outlook.

Wellbeing awareness of staff so that they’re mentally and emotionally in sync with their role.

Holistic approach: spend time in other libraries for a different perspective.

Continue:

Maturity in confidence and wellbeing.

Monitoring of service and of staff tasks.

Provide employment to our graduates.

Change management.

Stop:

Opening early each day. Instead, put one morning or more aside for training.

Stop saying development in the job progression sense. Instead, say it in the sense of developing within a role, if necessary.

Wasting time by ignoring the data. Look at it and work from there. It makes life easier.

Stop making big announcements. Instead, integrate training and development into everyday activities.