CUSTOMER JOURNEY MAPPING by Dian Roslee https://padlet.com/adian_roslee10/customerjourneymapping AMAZON FRESH en-us 2016-12-13 13:51:28 UTC 2025-11-18 23:31:17 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Send.png REALISE adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143519664 2016-12-14 04:10:29 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143519664 DETERMINE adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143519669 2016-12-14 04:10:33 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143519669 CHOOSE adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143519672 2016-12-14 04:10:42 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143519672 PREPARE adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143519676 2016-12-14 04:10:46 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143519676 ENACT adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143519706 2016-12-14 04:11:16 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143519706 COMPLETE adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143519785 2016-12-14 04:12:35 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143519785 ACTIVITY/ INTERACTION adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143519796 2016-12-14 04:12:54 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143519796 APPLICATION adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143519901 -Plan to go to the nearest market but there seems heavy traffic for weekend in town.
-Searching for online shopping for groceries. 


]]> 2016-12-14 04:15:15 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143519901 Week 4 in every month adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520096 Need to buy groceries for home
- Saturday at 10.30 a.m]]> 2016-12-14 04:18:49 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520096 AMAZON FRESH adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520284 -Online groceries service through mobile phone
-Select the item and the quantity by type etc. vegetables/meat/dairy
-choose the promotional items

]]> 2016-12-14 04:22:36 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520284 PAYMENT adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520425 -Online banking
-Credit Card]]> 2016-12-14 04:25:01 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520425 DELIVERY OPTION adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520461 Direct to HOME]]> 2016-12-14 04:25:38 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520461 DELIVERED adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520489
  • Get voucher and redeem point

    • ]]>     2016-12-14 04:26:15 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520489     EMOTION/INTENSITY adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520537 2016-12-14 04:27:16 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520537 adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520721 2016-12-14 04:31:45 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520721 TOUCHPOINT adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520748 2016-12-14 04:32:23 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520748 PROMOTE ADS adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520794 - SMS reminder/promotion
    - Facebook Ads
    - Instagram Sponsored Ads]]>     2016-12-14 04:33:24 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520794     SERVER adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520855 Good internet connections]]> 2016-12-14 04:35:09 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520855 PROMOTION adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520876 -Discount
    -Membership
    -Voucher]]>     2016-12-14 04:35:40 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520876     CUSTOMER SERVICE adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520930 -Was excellent delivery
    -Delivery to home/Workplace]]>     2016-12-14 04:37:01 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520930     APPRECIATION adian_roslee10 https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520986 Greeting/ Thank you card]]> 2016-12-14 04:38:46 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/143520986 Hello https://padlet.com/adian_roslee10/customerjourneymapping/wish/450018080 2020-02-25 12:05:43 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/450018080 truongnguyen25_vb21 https://padlet.com/adian_roslee10/customerjourneymapping/wish/450019753 2020-02-25 12:12:23 UTC https://padlet.com/adian_roslee10/customerjourneymapping/wish/450019753