Week 1 by Erika https://padlet.com/joan_weston/nqzu009r067a Customer Service - Week 1 en-us 2017-04-05 15:32:33 UTC 2017-04-05 15:50:05 UTC hello@padlet.com What is customer service? joan_weston https://padlet.com/joan_weston/nqzu009r067a/wish/164915549 Customer service is:
-Verbal communication
-Non-verbal communication
-Conseling
-Listening
-Empathy
-Compassion
-Professionalism
-Relationship skills]]> 2017-04-05 15:34:46 UTC https://padlet.com/joan_weston/nqzu009r067a/wish/164915549 What is communication? joan_weston https://padlet.com/joan_weston/nqzu009r067a/wish/164916194 Communication is.. the process of creating or sharing meaning through interaction with other living beings]]> 2017-04-05 15:36:23 UTC https://padlet.com/joan_weston/nqzu009r067a/wish/164916194 joan_weston https://padlet.com/joan_weston/nqzu009r067a/wish/164916472 A relationship begins from the moment you meet someone, regardless of weathering you are ready or not!!]]> 2017-04-05 15:37:06 UTC https://padlet.com/joan_weston/nqzu009r067a/wish/164916472 5 Components of client communication joan_weston https://padlet.com/joan_weston/nqzu009r067a/wish/164916693 -Participants
-Context
-Messages
-Noise
-Feedback]]> 2017-04-05 15:37:41 UTC https://padlet.com/joan_weston/nqzu009r067a/wish/164916693 Participants joan_weston https://padlet.com/joan_weston/nqzu009r067a/wish/164916998 The beings involved in the exchange of information and ideas.
Not all parties are willing. If you are in the room, you are a participant]]> 2017-04-05 15:38:21 UTC https://padlet.com/joan_weston/nqzu009r067a/wish/164916998 Context joan_weston https://padlet.com/joan_weston/nqzu009r067a/wish/164917230 -Physical context: setting
-Social context: purpose of the event and the relationship among the participants 
-Historical context: background provided by participants
Psychological context: moods and feelings
-Cultural context: cultural beliefs and customs on communcaiton]]> 2017-04-05 15:39:04 UTC https://padlet.com/joan_weston/nqzu009r067a/wish/164917230 Messages joan_weston https://padlet.com/joan_weston/nqzu009r067a/wish/164918768 -Meaning (ideas and feelings)
-Symbols (words, images, sounds, ex. facial expressions, gestures)
-Encoding (process of transforming ideas and feelings into symbols the messages)
-Decoding (transferring symbols back into ideas and feelings]]> 2017-04-05 15:43:11 UTC https://padlet.com/joan_weston/nqzu009r067a/wish/164918768 Noise joan_weston https://padlet.com/joan_weston/nqzu009r067a/wish/164919319 .. is anything that interferes with sharing the meaning
-External (cell phones, TV, etc.)
-Internal (thoughts, feelings etc.)
-Semantic (language, word usage, culture ]]> 2017-04-05 15:44:40 UTC https://padlet.com/joan_weston/nqzu009r067a/wish/164919319 Feedback joan_weston https://padlet.com/joan_weston/nqzu009r067a/wish/164920111 The response indicated how the message was seen, heard and/or interpreted]]> 2017-04-05 15:47:03 UTC https://padlet.com/joan_weston/nqzu009r067a/wish/164920111 4 Major principles of communication joan_weston https://padlet.com/joan_weston/nqzu009r067a/wish/164920720 -Purpose
-Continuous
-Culturally bound
- Ethical implications]]> 2017-04-05 15:48:43 UTC https://padlet.com/joan_weston/nqzu009r067a/wish/164920720 Factors that affect communication joan_weston https://padlet.com/joan_weston/nqzu009r067a/wish/164921157 -Influences
-Prejudices
-Frustrations
-Life Experiences]]> 2017-04-05 15:49:47 UTC https://padlet.com/joan_weston/nqzu009r067a/wish/164921157