Four types of customers by Keisy Mora Mora https://padlet.com/keisymoramora93/nphp4569rlc2q790 By Keisy Mora en-us 2020-06-09 02:04:08 UTC 2025-04-26 14:58:11 UTC hello@padlet.com https://padlet.net/icons/png/1f4de.png Mr. Know it all. keisymoramora93 https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/617968421 Pretends to know it all and could be arrogant or conceited.]]> 2020-06-09 02:22:52 UTC https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/617968421 Tips to handle him: keisymoramora93 https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/617975697 -Double check whether he/she is providing right the information.
-Comfirm it's not giving you false information.
-Be firm and patient when you explain the case.]]> 2020-06-09 02:30:37 UTC https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/617975697 Ms. I have all the time, let's chitchat. keisymoramora93 https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/617984177 Has all the time at her disposal, loves to talk a lot and it's usually jolly and friendly.]]> 2020-06-09 02:40:53 UTC https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/617984177 Tips to handle her: keisymoramora93 https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/617991478 -Listen of what it's saying.
-Try to sound enthusiastic.
-Respond accordinglu, try to personalize your responses. ]]> 2020-06-09 02:50:14 UTC https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/617991478 Mr. One word is enough for a wise man. keisymoramora93 https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/617994579 One liner customer, short responses and it's silent but are really detailed.]]> 2020-06-09 02:54:20 UTC https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/617994579 Tips to handle him: keisymoramora93 https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/617996800 -Be direct to the point.
-Be exact, be detailed.]]> 2020-06-09 02:57:07 UTC https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/617996800 Ms. Go with the flow. keisymoramora93 https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/618003038 They will allow you to decide and lets you do what needs to be done.]]> 2020-06-09 03:04:03 UTC https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/618003038 Tips to handle her: keisymoramora93 https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/618006344 -Make sure you are soft spoken.
-Make sure you sound friendly.
-Speak slower of faster if that is the pace of the customer.]]> 2020-06-09 03:08:01 UTC https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/618006344 Case: keisymoramora93 https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/618015518 You are in your job, but there's to much to do and you have to attend calls too, you have too much preassure and you take a call, you are not paying attention and the client is telling you that everything is wrong with the service, he is explaing you steps that are not in the page where he found the information, but your are not paying enough attention, what would you do?]]> 2020-06-09 03:20:22 UTC https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/618015518 Case: keisymoramora93 https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/618022334 You are tired, you had to go to your home at 4.00 pm, it's 5:30 and you are still in your job, there's a last call and it's a talkative persone that start telling you her life and everything about herself How would you treat her if you know you don't have a good mood?]]> 2020-06-09 03:29:51 UTC https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/618022334 Case: keisymoramora93 https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/618033381 His service it's broken, but your client is impatient, and you have to explaint it step by step what he has to do because if not, he would not fix it, so. How would you deal with that?]]> 2020-06-09 03:45:37 UTC https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/618033381 Case: keisymoramora93 https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/618072471 Your customer is so relax and you are stress out, she is asking what's the best option but you are just giving options and not paying attention of what you're saying, and you try to don't get mad at her, you what to tell her in a good manner that she has to pick a solution, What would you do?]]> 2020-06-09 04:32:41 UTC https://padlet.com/keisymoramora93/nphp4569rlc2q790/wish/618072471