- Orientation with Miss Logini from Human resource department

- How to greeting the guest

- Communicate with professional between guest

-need to wash, dry, and fold the fabric

-Use laundry trolley

-See instructions from the coordinator in the WhatsApp group

-Change the new amenities in guest room

-Use Laundry Trolley

-Extra bed is taken in the pantry

-Linen is taken from the laundry and installed when there is a guest request

-How to send Extra Bed to guest room

-How to place an extra bed in a guest room

-Setting up bed

-cleaning toilet

-Using vacuum, wiping cloth, mop

-Ask the guest about the place that needs cleaning in detail

-Check all the places in the room

-Change all linen and towels

-Need to bring a cleaner trolley that has equipment to clean the room.

-Check in every corner of the room to make sure no guest items are left behind

-If there is a guest item, you need to report it to the security or department manager

-Then, just start cleaning the room

-Throwing away and collecting all trash left by guests in the room

-Clean the toilet using the detergent provided

-Paying attention to all the items in the room whether they are still in good condition or not

-Put the room equipment back to its original place correctly

-Use a cloth to wipe all room equipment

-Arrange the room equipment in an orderly manner

-Clean toilets and bathrooms using appropriate soap and chemicals.

-Ensure that the water channel is clean and not clogged

-Installs the bed sheet perfectly and without wrinkles

-Make sure the sheets are not stained

-Use air freshener to keep the room smelling good

-Cleaning the pantry by washing with a mop so the floor is not dirty

-Sorting out the cleaner trolley after use before going home

-Arrange the water stock well.

-Ensure equipment in the room such as towel, bath robe and others

-Understand the assignment given in the form of training such as tidying up guest rooms that have already checked out or cleaning up guest rooms

-Use the laundry trolley and deliver to the pantry on each floor

-Take the linen cloth in the linen room that has been washed

-Calculate the amount of linen cloth sent

-Guest clothes will be recorded and calculated according to the rate given. This shirt will be sent out to be picked up by the laundry services because this hotel does not provide laundry services for guests

-Calculate the amount of charges applied to the guest

-Guest laundry bills will be given to Ass Manager for approval

- The linen will be taken from the linen room where this linen is delivered from top to bottom.

-Linen will be put in the cart to be separated. Each linen is different according to the type of bed

-Linen will be collected before the room is full. The linen will be separated and then put into a sack to be sent to an outside laundry that will be picked up by the laundry company

-Need to use gloves and a face mask

-Linen will be counted because it will be sent to a laundry registered with the Hotel

-Small towels such as hand towels and face towels will be washed in the hotel laundry only, and the rest in other places

-Guest laundry will be taken from floor by floor by the runner

-Then, the bill will be opened to calculate the amount of the payment charge charged to the guest

-The shirts will be removed from the plastic bag, need to check one by one, and calculate whether the amount sent and marked on the laundry paper is correct or not

- Different departments have different requirements. Front desk staff may require more formal attire, while housekeeping staff need comfortable and practical uniforms. Ensure each uniform suits the tasks and responsibilities of the staff wearing it.

-Sort by Size: Sort uniforms by size to coordinate distribution.

-Labeling: Label uniforms with staff members' names or department codes to prevent mix-ups.

-Documentation: Maintain records of uniform distribution to track inventory and ensure accountability.

-Laundering: Establish a schedule for laundering uniforms, considering factors such as frequency of use and type of fabric.

-Ensure that uniforms comply with relevant safety standards and regulations, especially for staff working in areas with specific safety requirements (e.g., kitchen staff needing non-flammable uniforms).

-Provide appropriate accessories or protective gear, such as non-slip shoes or gloves, as needed to ensure staff safety.

-Grooming Standards: Emphasize the importance of maintaining personal hygiene and grooming standards while wearing the uniform.

-Proper Fitting: Ensure each staff member receives a uniform that fits well and is comfortable to wear.

-Consider Spare Inventory: Order extra uniforms to account for new hires, replacements, and emergencies.

-Gather Supplies:

• Rubber gloves

• All-purpose cleaner or disinfectant

• Toilet bowl cleaner

• Glass cleaner

• Scrub brushes or sponges

• Microfiber cloths or paper towels

• Toilet brush

• Mop and bucket

-Safety: Put on rubber gloves to protect your hands from harsh chemicals.

• Clear Surfaces: Remove any items from countertops, shelves, or the floor to access all areas for cleaning.

-Countertops and Sinks: Spray all-purpose cleaner or disinfectant on countertops, sinks, faucets, and fixtures. Wipe surfaces clean with a damp cloth or sponge, paying attention to corners and edges.

-Daily Cleaning Tasks:

• Wipe Down Surfaces: Use disinfectant wipes or a damp cloth to clean and sanitize tables, chairs, countertops, and other surfaces where guests eat and drink.

• Clean Display Cases: Wipe down display cases, shelves, and glass surfaces to remove dust, fingerprints, and food smudges.

• Sweep and Mop Floors: Sweep or vacuum the floor to remove crumbs, dirt, and debris. Mop the floor with a suitable cleaner to ensure it is clean and hygienic.

• Empty Trash: Regularly empty trash bins and replace liners to prevent odors and maintain cleanliness.

-Bathroom Cleaning:

• Clean and Sanitize: Thoroughly clean and sanitize all surfaces in the bathroom, including sinks, countertops, toilets, urinals, and door handles. Use disinfectant cleaner and ensure proper ventilation.

-Conduct regular inspections of the café to identify any maintenance issues, cleanliness concerns, or areas that require attention.

• Address any spills, stains, or messes promptly to prevent them from becoming larger issue

-Coffee Machines: Clean and sanitize coffee machines, espresso makers, and other equipment regularly to prevent buildup of coffee residue and bacteria.

-Dishware and Utensils: Wash and sanitize dishware, utensils, and glassware after each use. Use hot water and detergent, or run them through a dishwasher if available.

-Food Preparation Surfaces: Clean and sanitize food preparation surfaces, cutting boards, and utensils to prevent cross-contamination.

-Clearing Tables: Take away the plates, glasses, and any leftover food from the tables.

• Wiping Surfaces: Use a damp cloth or cleaning spray to wipe down tables, chairs, and other surfaces to get rid of any spills or crumbs.

• Vacuuming and Mopping Floors: Use a vacuum cleaner to suck up any dirt or crumbs on the floor, then mop it to make it clean and shiny.

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-Cleaning Restrooms: Scrub the sinks, toilets, and floors in the restrooms to make sure they're clean and fresh.

-Dusting: Use a duster to remove any dust from shelves, decorations, and other surfaces.

-Emptying Trash Bins: Take out the trash from all the bins around the restaurant or hotel and replace the bags with fresh ones.

-Visual Inspection: Walk around the pool area and visually inspect the pool for any obvious signs of dirt, debris, or damage. Look for things like leaves, insects, or other objects floating in the water.

• Water Quality Testing: Use a pool water testing kit to check the water quality. This involves testing the pH level, chlorine or other disinfectant levels, and water clarity. The pH level should be between 7.2 and 7.8, and the chlorine level should be within the recommended range for safe swimming.

• Skimming and Vacuuming: Use a pool skimmer to remove any debris floating on the surface of the water, such as leaves or insects. If there's visible dirt or debris on the pool floor, use a pool vacuum to clean it up.

-Inspect Pool Equipment: Check the pool's filtration system, pumps, and other equipment to make sure they're working properly. If anything seems damaged or malfunctioning, it should be repaired or replaced as soon as possible.

• Safety Check: Ensure that safety equipment such as lifebuoys, rescue hooks, and first aid kits are easily accessible and in good condition. Check that pool gates and fences are secure to prevent unauthorized access, especially if the pool is not supervised.

• Inspect Surrounding Area: Check the pool deck or surrounding area for any hazards such as slippery surfaces, loose tiles, or broken glass. Make sure that chairs, umbrellas, and other amenities are clean and in good condition.

-Visual Inspection: Walk through the gym area and visually inspect the space for cleanliness. Look for any visible dirt, dust, or debris on the floors, equipment, and surfaces.

• Equipment Inspection: Check each piece of exercise equipment to make sure it's in good working condition. Look for signs of wear and tear, such as frayed cables, loose bolts, or malfunctioning displays. Test the equipment to ensure it operates smoothly and safely.

• Sanitization: Provide sanitization supplies such as disinfectant wipes or spray bottles with cleaning solution for guests to use before and after using the equipment. Ensure that staff regularly clean and disinfect all equipment, including handles, seats, and touch screens.

-Safety Check: Verify that safety features such as emergency stop buttons, safety harnesses, and adjustable settings are working correctly on machines like treadmills, ellipticals, and weightlifting equipment. Make sure that any potential hazards, such as exposed wires or sharp edges, are addressed promptly.

• Amenities: Check that amenities such as water stations, towels, and hand sanitizer dispensers are stocked and readily available for guests to use. Ensure that any additional amenities such as yoga mats, exercise balls, or resistance bands are clean and in good condition.

-Air Quality: Assess the ventilation and air conditioning systems to ensure proper airflow and temperature control within the gym area. Address any issues related to temperature, humidity, or air quality that may affect guests' comfort and safety during their workouts.

• Accessibility: Ensure that the gym area is accessible to all guests, including those with disabilities. Check that equipment is arranged to allow sufficient space for wheelchair users and that any required accessibility features, such as ramps or handrails, are in place and functional.

• Signage and Instructions: Provide clear signage and instructions for guests on how to use the equipment safely and effectively. Display information on proper use, maintenance, and safety guidelines to help prevent accidents and injuries.

-Luggage Assistance: Assist guests with their luggage, accompany them to their rooms, and demonstrate how room amenities work. Offer to store guests' bags before or after check-in, whatever is necessary.
-Greet the Guest: When a guest comes at the hotel with luggage, greet them pleasantly and offer assistance with their luggage.
-Tag the baggage: On each suitcase, attach a baggage tag with the guest's name and room number. This ensures that the luggage is delivered to the correct room.
-Coordinate with the Front Desk: Communicate with the front desk staff to confirm the guest's room number and any special luggage delivery instructions.

-Arrange Transportation: If the hotel has a bell cart or trolley, use it to transfer the guest's bags to their room. Alternatively, you might utilise a luggage trolley or other appropriate equipment.
-Escort the Guest: Accompany the guest to their room and transport their bags. This gives you the opportunity to assist the guest with any inquiries they may have regarding the hotel or its services.
-Deliver Luggage to Room: Once you get at the guest's room, drop the luggage inside and make sure everything is in order. If the guest is interested, provide an explanation of the accommodation features, amenities, and hotel services.

• Ask the guest where they would prefer their luggage to be placed. Common areas include near the closet, on a luggage rack, or beside the bed.

• Place larger suitcases on the luggage rack or in the closet area.

• Place smaller bags on the bed or a nearby table.

• If the guest has a garment bag, offer to hang it in the closet.

• Ask if the guest has any special requests or if they need help with unpacking.

• Provide assistance with setting up any electronic devices, if requested.

Transport Assistance:
-Make arrangements for taxis, shuttle buses, or other modes of transportation.
-Assist guests in loading and unloading their automobiles.

Initial Interaction:

• Greet the Guest: Welcome the guest warmly and offer assistance.

• Identify the Need: Understand why the guest needs to store their luggage (early arrival, late departure, etc.).

Tagging the Luggage:

• Provide a Tag: Attach a numbered tag to each piece of luggage.

• Guest Copy: Give the guest a corresponding claim ticket or receipt with the matching tag number.

• Information: Note any special handling instructions, such as fragile items.

Morning Routine:

• Check new emails and categorize them into folders.

• Prioritize urgent requests and flag them.

• Send out acknowledgments for received emails.

-Throughout the Day:

• Respond to high-priority emails first.

• Use templates for standard inquiries, customizing as needed.

• Forward relevant emails to appropriate departments and track their progress.

End of Day:

• Review pending emails and ensure follow-ups are scheduled.

• Update the tracking system with the status of all requests.

• Archive completed communications.

• Need to ask first what the guest want

• Brief to the guest about all information for bellman service

• Get the final decision from guest and need to confirm it like booking a shuttle.

• VIP Services: Offering special services for VIP guests, including personalized itineraries, exclusive access to certain amenities, and more tailored services.

• Need to carry VIP guest with good way

• Give more priority to VIP guest

• Always asking to them and help if their have a problem

• Need to check email from guest

• Ask the real date for the boking

• Double check the booking with properly

• Book with our company and others company, can choose anywhere.

• Offering insight to the best time to visited some place

• Give some tips how to go some place with easy way

• Help guest for finding the place that they want to go

• Briefing with manager front office Mr Fitri Ambros

• Take note about product knowledge

• Follow team leader and learn how to do a check in and check out process

• Assist guest and give some help

• Welcoming guests upon arrival.

• Processing guest check-ins and check-outs.

• Assigning rooms and issuing room keys.

• Welcoming guests upon arrival.

• Processing guest check-ins and check-outs.

• Assigning rooms and issuing room keys.

• Welcoming guests upon arrival.

• Processing guest check-ins and check-outs.

• Assigning rooms and issuing room keys.

• Welcoming guests upon arrival.

• Processing guest check-ins and check-outs.

• Assigning rooms and issuing room keys.