TP Cool Company đź”” Focus Group EN by https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s Tell us your ideas en-us 2021-07-29 10:48:11 UTC 2025-11-27 18:39:48 UTC hello@padlet.com Welcoming - NEW https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1666575786 IDEA]]> 2021-08-02 09:11:42 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1666575786 Transparent - IN PLACE theponytaledotco https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1666589376 IDEA]]> 2021-08-02 09:33:50 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1666589376 Engaging - NEW theponytaledotco https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1666589838 2021-08-02 09:34:41 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1666589838 The company should be more transparent when it comes to evolving in the company, easier to access JUMP, an annual assessment should be made to know the level of employees and the possibility of being moved to better functions https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693391099 2021-08-24 10:43:43 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693391099 Pay Increment https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693391676 There is no pay increment on the company.
New Agents coming in to work in the company are being paid 690 to 720 euros (too close to minimum wage)

]]> 2021-08-24 10:44:28 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693391676 In place https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693391742 I would like to see an improved JUMP that can be on application base, where all the job opportunities are shown, with all the criteria for selection and benefits/salary/hours are clear and comprehensive so that there are no doubts and we can make educated decisions about our future in the company]]> 2021-08-24 10:44:32 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693391742 Transparent - In place https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693392098 It should be easier to find information about refund of annual flight to home country. 
I also have no idea what coverage I have on my insurances (dental and medical). 
Refund of initial flight after 9 months employment, could be automatic or we should receive at least a reminder. ]]> 2021-08-24 10:45:00 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693392098 conectado pessoas https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693392165 deveria haver mais acordos entre as tp , intercambio, por exemplo pessoas que trabalham em tp de outros PaĂ­ses poderem ter uma experiencia de trabalho em ~Portugal, e vise versa com direito a estadia. Enriqueceria o capital Humano da empresa em termos curriculares dos trabalhadores e culturais]]> 2021-08-24 10:45:05 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693392165 Rewarding - In Place https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693392276 Rewards such as the TP Weekend should be more accessible and clear, and provided to more projects within TP.]]> 2021-08-24 10:45:15 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693392276 Rewarding in place https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693392385 Bring a friend

The BAF  doesn't work properly and for my opinion need to improve the support and the procedure.

I sent to many request and always I received the automatic messages and sometimes without sense.

]]> 2021-08-24 10:45:24 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693392385 Approachability of these issues https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693393839 For the most part it's almost impossible to approach any of these topics on a daily basis. points of contact we have (FLM, CCM, ACM) have no training to provide answers, referring us to generic responses such as "speak with employee support" or "the agent shouldn't worry about things they cannot control"]]> 2021-08-24 10:46:49 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693393839 Rewarding - In place https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693393883 Equal pay for equal work. ]]> 2021-08-24 10:46:51 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693393883 aumentos salarial aos operadores por forma a fideliza-los consonante a assiduidade , antiguidade e produtividade. https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693394027 2021-08-24 10:47:03 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693394027 I think that it is important to clarify the growth process in the company as much as possible, to outline the terms, opportunities for each employee https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693394035 2021-08-24 10:47:04 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693394035 New https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693394141 There should be more growing opportunities within smaller projects. We shouldn’t have to make a decision between a project we love and a career. There are always things that can be done. However, I believe that the extra work and/or positions should be rewarded accordingly on the salary]]> 2021-08-24 10:47:13 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693394141 Nurturing in Place https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693394160 Salary

Currently our salary is not very good if you compare to the life style in Lisbon, the cost is very high and we need an appropriate level of compensation]]> 2021-08-24 10:47:14 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693394160 Growing for real https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693394417 It could have a platform like jump! But where we could share ideas with the people that already have grown in the company, like it was worthy or not, how to make sure you going to be selected for grow. 
In my project for exemplo, my supervisor wants me to grow and she is always saying that I would do a great QA and I Agree. But if the client don't want it, I can't communicate for other people that I want to become a QA, since the communication between jump it's not that easy to reach.]]> 2021-08-24 10:47:35 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693394417 Welcoming https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693395326 Follow call after x weeks since arrival to Portugal. In order to check if the new agent is settling ok or if they need anything. ]]> 2021-08-24 10:48:39 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693395326 Motivating NEW https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693395387 I believe that the employees that does not benefits from TP apartments need more support, 

at least on the term of billets, for example the company can make contracts with internet and electricity companies to provide  service with a good discount for the TP employees since we work from home, that will help a lot and would be great motive.]]> 2021-08-24 10:48:44 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693395387 Nurturing new https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693395561 My idea is for the company to have a specific internal platform just to share some new jobs that we can apply or even that we can see new projects available to join. Then we can see there more possibilities to grow according to the person´s degree, if it´s possible.  And about the Jump program they could improve and be clearer about how someone could get there. 

I also believe that all TPs around the world could connect and share job openings for internal employees, and have an easy way to apply for these jobs.]]> 2021-08-24 10:48:58 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693395561 Rewarding in Place https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693395854 Bring a Friend process should be more clear and more transparent, once I sent the CV he gets lost in the maze of the procedures and only after a long time rarely I receive an email with a very general response that does not explain the reasons why the person was not selected. Rarely the people get engaged with this process.

Furthermore, CV are often not taken into consideration.]]> 2021-08-24 10:49:20 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693395854 Rewarding in place https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693396024 Montly bonus calculation after holiday

Our bonus calculation t's not very clear because when we are in holiday never we get a bonus. In my opinion we can calculate the time that we work except the day that we are in holidays







]]> 2021-08-24 10:49:34 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693396024 The decision of Promotions https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693396028 Most of our promotions are left exclusively at the decision of direct supervision. Meaning most of the time you are left at the mercy of people who can simply "not like you". That may just be the biggest rock on the JUMP program. Being not like does not mean you are a bad professional]]> 2021-08-24 10:49:35 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693396028 abrir canais de comunicação direta com a empresa https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693396223 O recolher de ideias por parte dos agentes , ate novas formas e oportunidades de negocio deverá se permanente, poderiam ter um mail para envio de novas ideias e darem aos operadores a oportunidade de desenvolve-las caso sejam mais valias a empresa]]> 2021-08-24 10:49:49 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693396223 Belonging New https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693396483 A program for people who want to settle permanently in Portugal. E.g help to apply for house loan. Company loan for the 15% downpayment for house buyers. ]]> 2021-08-24 10:50:10 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693396483 at all levels there should be instructions for a specific situation, because despite the fact that you have a managerial position, often you cannot give an answer to your employee, simply because you do not have this information and there is no person who can answer the question, it makes employees feel frustrated and lost https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693396677 2021-08-24 10:50:27 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693396677 Nurturing - In Place https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693396790 Events such as the TP Days, Game Nights, and other courses/activities should have more variety - more online activities, and more schedule availability (morning and mid-afternoon instead of late-afternoon and night only schedules) as not all people have the same (or even fixed) schedule.]]> 2021-08-24 10:50:37 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693396790 Connectivity in easy way https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693396889 A platform connected directly with MYHr to give the notes when I went to a doctor or why am I late. 
Sometimes I send an email and the response it's in a week or so. I already had two different answers for the same question/email, so I get confused if my doubts was or not clear.]]> 2021-08-24 10:50:46 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693396889 In place https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693397240 My project has implemented fun times for team building purposes and that has worked wonderfully specially now that we are at home. I don’t know if that’s also in place in other projects but if it isn’t, TP should consider extending to all. A simple 30min game for the team in the middle of a working day, a fun fact, a debate question on the team chat, simple things that make a big difference ]]> 2021-08-24 10:51:17 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693397240 Transparency from top to bottom https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693397259 Not every information is spread properly across the board. Client's will give information that only so much reaches the Agent.
As an example I'm sure that between the 3 Facebook campaigns in the focus group right now we'll find out about information that has been given differently to each of us.]]> 2021-08-24 10:51:19 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693397259 Belonging https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693397281
Recompensar os empregados a altura das recompensas/prémios que a TP receve


]]> 2021-08-24 10:51:21 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693397281 Rewarding in place https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693397629 BONUS and BAF commission in my opinion must be paid  IN TOTAL in  CARTAO without tax like all the others company as Sitel etc etc]]> 2021-08-24 10:51:46 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693397629 Transparent https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693398156 When people apply to TP after leaving the company, feedback from your last supervisor is crucial in the decision of your rehiring, even if that supervisor was the reason you left the company in first place. 

Some supervisors are not competent and are not good workers, I think there are good workers being excluded to work again based on feedback of incompetent people. ]]> 2021-08-24 10:52:15 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693398156 Rewarding in place https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693398654 Regarding life stability, the company could reward more tge employees who are on the house for a whilr, getting good results etc. There are many many young people here that could be dedicating to other areas, study further with more graduation and are trying to dedicate to this company because it is a cool company,  and it can provide a great careet. however, the money and effective contracts should be offered to the agents who are giving that kind of dedication. I will also suggest to focus morr on personal development within yhe company to grow the dedicated agents even further, with experiences, workahops conferencea, trainings. There are more.potential within ourselves.and perhaps future higher positions can be reached by us, trusted employees working for quite some time
, And we could discover thta potential within the company, in case the company wants to invest on us more :) ]]> 2021-08-24 10:52:50 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693398654 New https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693399224 There should be an easier, more friendly way to access Employee Support. I feel like they are not as connected to the agents as they could be, almost as if they are a different company all together]]> 2021-08-24 10:53:31 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693399224 New https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693399249 TP University

We can create an enviroment where we can graduate through TP]]> 2021-08-24 10:53:33 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693399249 Rewarding in Place https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693399316 Salary improvement and grow year by year as on the other European country.,To keep People to work in the Company and Grow all together.]]> 2021-08-24 10:53:39 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693399316 By my TP https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693400340 2021-08-24 10:54:55 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693400340 New https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693401882 Reward the top performer of the week if every team with the possibility to choose one day the following week to leave work one hour earlier]]> 2021-08-24 10:56:55 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693401882 new https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693495676 Portuguese courses to be integrated in the comunity]]> 2021-08-24 12:32:50 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693495676 Contact by https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693497629 email or sms]]> 2021-08-24 12:34:07 UTC https://padlet.com/theponytaledotco/nna6lfl1u2g4e83s/wish/1693497629