1-Chairs to the front

2-Uniform Check

3-Housekeeping

4-Submit Assignment 2 today

(1 min)

1- By the end of the lesson, students will be able to identify the purpose of a letter of complaint. (Specific)

2-Students will a first draft of a letter of complaint.(Measurable)

3-Activities are designed to build on previous lesson of incident reports (Attainable)

4-Complaint writing is relevant to professional communication in the workplace. (Relevant)

5-All tasks will be completed within the 50-minute lesson (Time bound)

(1 min)

Matching activity

CCQs

What was the main purpose of an incident report?

(3 minutes)

Foresight= consider what is coming

Oversight= failure to notice something

(3 minutes) both Safety slides

Use the five letter code on the screen to join

Read the letter about the Cafeteria Food 🥘 in the book 📕 Unit 3 page 75📃

CCQ

1- What is the complaint in this letter?

2-What action is the writer requesting?

(3 minutes)

What are the four parts of a letter of complaint?

Do we use formal or informal language when writing letters of complaints

Checklist ✅

1-News- State the issue and it's seriousness.

2-Reason- Why are you complaining?

3-Action - What do you expect to be done?

4-Closing- Provide contact info and polite ending.

Now it’s your turn. 👍

(7 minutes)

Students use AI to generate a sample complaint letter based on this prompt:-

Website- magic school AI

https://app.magicschool.ai/tools/email-writer-s?slug=email-writer-s&thread=41812686

Write a letter of complaint to a hotel about a broken air conditioner.

After generating, evaluate the AI letter in groups.

Is it clear?

Is the tone polite?

Does it include the four parts (News,Reason,Action,Closing)?

Checklist to follow:

News- state the problem

Reason-Explain why it is a problem

Action-Suggest what should be done

Closing-Provide contact information

Students project Writing tasks (Walling)

Q- How do you think knowing how to write a letter of complaint can help you in the workplace?

2-Students will a first draft of a letter of complaint.(Measurable)

3-Activities are designed to build on previous lesson of incident reports (Attainable)

4-Complaint writing is relevant to professional communication in the workplace. (Relevant)

5-All tasks will be completed within the 50-minute lesson (Time bound)

(1 min)

What do you do?

Incident report = a formal document used to record the details of an unexpected event, such as an accident, safety issue etc

Complaint:

A formal complaint expressing dissatisfaction about a product, service etc. it is often addressed To a person or organization to seek resolution or corrective action.