ITS Management Process - CSC 08/22/16 by dan https://padlet.com/daniel_jones1/nkbkhon6oqep Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-08-22 13:25:58 UTC 2016-08-22 13:40:37 UTC hello@padlet.com DAILY WORK daniel_jones1 https://padlet.com/daniel_jones1/nkbkhon6oqep/wish/119144806 Report out on the following and assign an owner.  Do not problem solve.
Staffing: full staff
Road blocks:  How often is Password station being updated with new users?  seeing more and more users not enrolled - Frank

Sent email with path to Broadcast tool.  Please make sure your put that on your desktops
                                                                                                         

Before paging out after hours or on the weekend please ensure you are asking if it can wait until the next business day. Normally a single PC issue is not a sev 2 unless it is in the ER or a surgical room. MOST IMPORTANTLY DOCUMENT THAT THE CUSTOMER INSISTS ON SERVICE ASAP.

Queue this week: Adalla CSC queue (3880 - Dan, Lionel, Sandra)
Aug 13-Sept 3. ( subject to change)
                                                                          REMINDERS
Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for friday: ABR 9.80 and FCR 67.46 customer inputs into the help desk portal 583.    ABR for the week was 8.89






]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_jones1/nkbkhon6oqep/wish/119144806 RECOGNITION daniel_jones1 https://padlet.com/daniel_jones1/nkbkhon6oqep/wish/119144807 Discuss achievements/successes/patient stories/Recognition
Like to recognize everyone that worked this weekend.   Thanks for the helpd
ABR for the week was below 9%! Well done]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_jones1/nkbkhon6oqep/wish/119144807 ANNOUNCEMENTS daniel_jones1 https://padlet.com/daniel_jones1/nkbkhon6oqep/wish/119144808 Provide global information, celebrations, organizational announcements, birthdays, etc.
Email send to Brian Jawarski to remind the CMD CTR as well as stoltenberg that AD reset should be sent to PW station not the service desk

The Surgery Resident Database application has been retired. Please direct any user questions to emailed to Dr. Marc Palter or Sharon Michaud. 

EPIC go live so far has been a huge success

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