Ask powerful question before the roadmap to better understand user's goals and needs + familiarization

Personalized value of suggestion

Mention that it's free and won't take much time

Do the suggestion during the investigation to make this time beneficial for the user

Make a suggestion during the investigation

Mention that it will take only a couple of minutes

Make it as easy as possible (provide links, screenshots were to find it) During the call, the user can use the Search option in the Dashboard

Mention that it takes only a couple of minutes

Make it as easy as possible for the user to implement it

Suggest that the user can implement it later (if on the chat send a link to the article; on the call tell the user how to find an article)

Ask more impactful questions to understand the user needs

If we know the reasons of rejection, think if we can address it and if it's still relevant

Choose another suggestion

If possible, we can suggest adding it together to see how it works and then deleting it

Highlight all the benefits of this feature and send the link (so it's easier for user to present it to the client)

Make a transition (on the chat make it as short as possible to keep the user + reply super fast)

Mention that it only takes a couple of minutes

USE ROADMAP

No worries, so let's focus on the issue first and then we can return to it later

If escalation, provide issue roadmap and if the user is ok with it, return to suggestion

Ask the question about the suggestion (What do you think about this feature or sounds good?)

Mention that it's totally free and won't take a lot of time and mention that I'll be happy to show you how to add it

Return to the suggestion after solution

Empathy and issue acknowledgement

Mention that the advanced team is working on solving the issue and they will get back to the user but while we're still connected, to make this chat beneficial...

Mention that I'm still collecting the information, to make this time beneficial

Offer to delete the app, if the user doesn't use it and check USP afterwards

Mention that we can start doing it together right now, so that it helps during the launch + checklist that gives recommendations (including what should be on the pages) and how to set up the website properly

(another suggestion) Mention that I can show the user how to do it and we can try to test it together right now, so that the user doesn't need to spend the time on it later and knows how it works

Check if there are other suggestions that can be done via Owners app

Highlight the value of the suggestion and provide a link to the article + mention that the user can do it later through the laptop