First of all, both the mother of the child and the RECE have different past experiences. The RECE, who most likely is used to seeing children having accidents because they are not toilet trained, does not see this situation alarming. The mother of the child on the other hand is shocked at this situation because the mother has never seen her child having an accident. Because the RECE and the mother are reacting differently to the situation based on their past experience, they each have a different mindset as to how they want to solve this situation.

We also see the mother of the child and the RECE have different beliefs on how and when a child is toilet trained. The RECE was most likely taught with the belief that an 18 month old child is not ready to be potty trained. The mother of the child on the other hand believes her child is potty trained because she knows when her child needs to use the potty. Because both the RECE and the Mother have different ways of doing things, based on their beliefs or cultural practices, they each have different solutions as to how they want to address the problem.

The last thing we see is the different attitude the mother and the RECE have during the conversation. We see the RECE adopting the, "I'm right, your wrong" attitude by saying the mother is wrong into thinking that the child is potty trained. This makes the mother feel offended and now begins to justify why she believes her child is potty trained instead of trying to share a solution to solve the original problem. 

(Joey Liu)

could the teacher have implemented in this situation?
A few of the problem solving strategies that could be used to achieve a goal are: questions of fact, questions of conjecture, questions of value and questions of policy. The strategy that fits best in my personal opinion is questions of policy. Question of policy as mentioned in the textbook means "investigate a course of action for implementing a plan." (Engleberg, 2020, pg. 196) I think this best fits the situation because instead of both parties disagreeing with one another they need to focus on the main issue at hand which is that the child is wetting themselves at the child care facility. Once they have established what the issue is, the next thing they need to do is work together to provide a solution for the problem. There are another set of strategies that they can use and that is the conflict resolution strategies. For the conflict resolution strategies there are two different approaches: The  A-E-I-O-U model of conflict resolution or the six-step model of conflict resolution. For this situation, I think that the A-E-I-O-U model of conflict resolution is the appropriate method to proceed with. Within the A-E-I-O-U model of conflict resolution, each letter represents steps to implement a plan. A stands for "Assume the other person means well and wants to resolve the conflict." (Engleberg, 2020, pg.204) E stands for "Express your feelings." (Engleberg, 2020, pg.204) I stands for "Identify what you would like to happen." (Englebeg, 2020, pg.204) O stands for "Outcomes you expect should be made clear." (Engleberg, 2020, pg. 204) U stands for "Understanding on a mutual basis is achieved." (Engleberg, 2020, pg.204) I think that if these techniques were implemented to come up with a solution, I feel that both parties would have been satisfied and each of them would have their say in how they felt about the situation and then they can move forward to make a plan that works best for the child since at the end of the day it matters that the child receives the best care possible. 

(Thenusha Sugunathas)

“I,” “You,” and “We” language. Give examples of how the teacher and the parent could rephrase their messages to include this strategy. 

The conversation between the ECE and parent seemed to be a lot of miscommunication and misinterpretation regarding how the parent practices elimination communication with her child and the daycare does not. 

The parent feels that her child is trained but the ECE feels that the parent is trained to watch for her cues to take her to the potty and that it not something the daycare can do because the have more children in their care and not enough time. 

The following statements could have been used to get their messages across by using “i” and “we” language. 

* I feel that you are more in tune with your child’s cues to use the bathroom

* We can try to watch for her cues and take her to the potty but we can not guarantee she won’t wet her clothes. 

* We don’t practice elimination communication here at the Center

* I feel that we need to come to an agreement regarding toileting 

The Parent and RECE were talking about the same problem; however, because the RECE and the mother had different views on the situation. They were unable to see or hear out the other person's point of view.

Mix Messages:
The RECE was trying to help out the mother who is showing concerns about her child. However, the RECE's body language and use of words gave the impression that she wanted to argue with the mother instead.

Exclusionary Language:
The RECE was using language that reinforces stereotypes on culture. For example, she talked about how the mother's way of potty training the child is wrong. This employs the mother's way of toilet training, which may or may not be a cultural practise or norm, is considered wrong in the eyes of North American culture.

(Joey)