SESSION 2: Group 1 by scott https://padlet.com/sjordan12/nf7w79uo6gf2 Friday Workshop en-us 2016-10-02 11:28:46 UTC 2016-10-21 09:23:32 UTC hello@padlet.com What we do well sjordan12 https://padlet.com/sjordan12/nf7w79uo6gf2/wish/132290426 - Student Support
- Event Support
- Flexibility of staffing
- Dealing with escalations
- Working under high pressure
- Space utilisation and planning
- Being ambassadors for the university (caveat: most team members)
- Engaging with restructures (yay!)
- Willingness to take on placement students, etc
- Accessibility and open door access (LIS)]]> 2016-10-21 08:57:38 UTC https://padlet.com/sjordan12/nf7w79uo6gf2/wish/132290426 What could be improved sjordan12 https://padlet.com/sjordan12/nf7w79uo6gf2/wish/132290464 - Distributing guides and help
- Communication between teams and departments
- Staff levels
- Training
- Documentation
- Student and staff personal device support
- Student communications
- Learning environments
- AV Support (sometimes)
- Support outside core hours (IT)
- Staffing backup for core systems
- Transparency of job roles
- Possibly carrying some staff, while others are overloaded
- Inconsistent management methods
- Accessibility and open door access (IT)
- Filtering requests]]> 2016-10-21 08:57:52 UTC https://padlet.com/sjordan12/nf7w79uo6gf2/wish/132290464 What we're not doing sjordan12 https://padlet.com/sjordan12/nf7w79uo6gf2/wish/132290491 - Being proactive on developing systems, dealing with ongoing issues, fixing internal problems/procedures
- Training between sites
- Developing help systems for our own staff
- Implementing standards/monitoring to maintain/develop our quality of work
- Work shadowing
- ]]> 2016-10-21 08:58:07 UTC https://padlet.com/sjordan12/nf7w79uo6gf2/wish/132290491