Group 12 : Consumer Protection by BUSINESS STUDIES

priyaobhrai — 2024-08-21 15:22:26 UTC

Q3. Kewalram started a sweets shop 'Karamati Sweets' in 1950. The sweets were famous all over India for their good quality and people would come from far and wide to purchase sweets from him. As he grew old, he could no longer run the shop. So, he sold the shop to one of his neighbours Bholaram. After a few months, to further increase the revenue, Bholaram started engaging in unfair trade practices like using adulterated khoya and paneer. He thought that no one would know about it as 'Karamati Sweets' had a good image in the eyes of the people. Slowly, people started falling sick after consuming sweets purchased from ‘Karamati Sweets' but they did not know where to go and to whom to complain. Raghav, a resident of the village, had recently completed his studies. He was also a member of a non-governmental organisation. ‘Meri Voice'. He felt that the villagers should be made aware about the rights and reliefs available to them. He started creating awareness about consumer rights among the villagers to protect their interest through a

series of talks and presentations in the village.

(a) Identify and explain the consumer right discussed in the above para.

(b) Also, identify and explain the consumer right violated by 'Bholaram' in the above case. [3]

priyaobhrai — 2024-08-21 15:22:41 UTC

Q2. Navya went to a supermarket for grocery shopping. She bought one kg of bajra flour from the supermarket. On reaching home when she opened the packet she found worms inside it. She was disappointed and told her son about the same. Her son asked her to check the label. When she checked the label of the packet, she found that bajra flour was stale and beyond the expiry date. She approached the sales-person at the supermarket who replaced the bajra flour immediately. When she thanked the sales-person, she was told that it was the policy of the supermarket to satisfy the customers. He further told that satisfied customers not only lead to repeat sales but they also provide good feedback to prospective customers which helps in increasing the customer base of business.

Identify the point of importance of consumer protection from the point of view of the supermarket which is helping them to increase the customer base:

(A) Long term interest of the business

(B) Moral justification

(D) Government intervention [1]

priyaobhrai — 2024-08-21 15:22:52 UTC

Q1. Sarita bought a flat from Sugan Developers for ₹5 crore and was shocked to discover that the quality of construction was bad, roof leaked during the rainy season and plaster was coming off at various places.

Which consumer forum should she approach for redressal of her grievance?

District Commission
State Commission
National Commission
Supreme Court [1]

priyaobhrai — 2024-08-21 16:32:51 UTC

Teacher will write the Case Study or upload a photograph here based on the article chosen by the group