Appendix B.1 - Analysis & Synthesis by Reo https://padlet.com/kokfoo/researchwork Activity 1 - Redefining the real problem(s) en-us 2017-05-08 16:58:08 UTC 2017-05-11 07:08:23 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Shakinghands.png Online Shopping Woes kokfoo https://padlet.com/kokfoo/researchwork/wish/170568071 2017-05-08 17:00:10 UTC https://padlet.com/kokfoo/researchwork/wish/170568071 Quality Issues - Kok Foo kokfoo https://padlet.com/kokfoo/researchwork/wish/170568177 - No guarantee of product's quality 
- Reviews not always reliable 
- Fraudulent sellers who intentionally mislead customers to increase sales are prime reason for faulty/sub-par products sold online 
- Due to the volume of goods e-commerce companies handle these days, it can be difficult for them to conduct quality checks on each and every one of the products they are selling.
- The issue of correct size remains a serious drawback for buying clothing and footwear online. Sizes vary from brand to brand and you are unable to try out the products before buying.]]> 2017-05-08 17:00:36 UTC https://padlet.com/kokfoo/researchwork/wish/170568177 Delivery and Logistics - Kok Foo kokfoo https://padlet.com/kokfoo/researchwork/wish/170569319 - Our predicament constantly turns up while shopping online is when the order will be delivered.
- E-commerce sites have order tracking systems for customers but they aren't always accurate.
-Delivery personnel often turn up when we are working or out somewhere as there is almost no way to fix a particular time slot to take place. Same for returning products.]]> 2017-05-08 17:04:56 UTC https://padlet.com/kokfoo/researchwork/wish/170569319 Unclear Return & Guarantee Policies - Kok Foo kokfoo https://padlet.com/kokfoo/researchwork/wish/170569799 - We have no idea of product's quality until we hold it in our hands.
- Returning things bought online is quite common.
- Many sites have vague return policies that can leave you with a low quality product and no way to return it.
- Same for guarantees, most sites don't clearly mention what the policy is for a product and then refuse to carry out replacements if you receive a damaged product.]]> 2017-05-08 17:06:45 UTC https://padlet.com/kokfoo/researchwork/wish/170569799 Additional Charges - Kok Foo kokfoo https://padlet.com/kokfoo/researchwork/wish/170570413 - Many times we spotted a great deal on a product and when we are one click away from purchasing it, we notice the additional shipping charge.
- This is commonplace on all e-commerce sites when you order amount isn't high enough to qualify for free shipping.
- Even so, sometimes shipping charges are added on each individual product and not the collective order.]]> 2017-05-08 17:08:48 UTC https://padlet.com/kokfoo/researchwork/wish/170570413 Problems kokfoo https://padlet.com/kokfoo/researchwork/wish/170572592 2017-05-08 17:14:49 UTC https://padlet.com/kokfoo/researchwork/wish/170572592 Solutions kokfoo https://padlet.com/kokfoo/researchwork/wish/170572764 2017-05-08 17:15:23 UTC https://padlet.com/kokfoo/researchwork/wish/170572764 kokfoo https://padlet.com/kokfoo/researchwork/wish/170574546 https://yourstory.com/2017/04/common-problems-online-shopping/]]> 2017-05-08 17:20:49 UTC https://padlet.com/kokfoo/researchwork/wish/170574546 Quality Issues - Kok Foo kokfoo https://padlet.com/kokfoo/researchwork/wish/170575431 - Video Reviews
- Place statistics of customer feedbacks into a graph/chart
- Filter feedback from customers into different categories such as "Most Helpful" , "Most Rated"]]> 2017-05-08 17:23:59 UTC https://padlet.com/kokfoo/researchwork/wish/170575431 Unclear Return & Guarantee Policies - Kok Foo kokfoo https://padlet.com/kokfoo/researchwork/wish/170576555 - Owner & Moderators of website should make checks and research on the products before putting on the website for sale.
- Added "Refund" feature that allow full return of money for bad product(s).
- Simplified policies should be shown, clear and concise to customers before purchase to let them know.]]> 2017-05-08 17:27:47 UTC https://padlet.com/kokfoo/researchwork/wish/170576555 Delivery and Logistics - Kok Foo kokfoo https://padlet.com/kokfoo/researchwork/wish/170577502 - On demand delivery by collaborating with Uber company
- Real time tracking and notifications keep customer aware of their product(s) whereabouts and estimated time
- Parcel stores such as (7-eleven/Cheers in Singapore)]]> 2017-05-08 17:31:25 UTC https://padlet.com/kokfoo/researchwork/wish/170577502 Additional Charges - Kok Foo kokfoo https://padlet.com/kokfoo/researchwork/wish/170577609 - Keep an eye out for sales or during certain periods during the year for promotional codes to buy (Customer's Perspective)
- Lump purchases into one package if possible (Customer's Perspective)]]> 2017-05-08 17:31:44 UTC https://padlet.com/kokfoo/researchwork/wish/170577609 kokfoo https://padlet.com/kokfoo/researchwork/wish/170577697 https://www.inc.com/yoav-vilner/5-tech-solutions-to-solve-online-shopping-problems-in-2016.html
http://www.businessinsider.com/sc/online-shopping-solutions-2015-12?IR=T&r=US&IR=T]]> 2017-05-08 17:31:59 UTC https://padlet.com/kokfoo/researchwork/wish/170577697 Security kokfoo https://padlet.com/kokfoo/researchwork/wish/171171003
  • There are some scam online stores
  • Most of the online web store get spoofed and in return they get customers details
    • src//http://moneyconnexion.com/online-shopping-problems.htm
    ]]>     2017-05-11 06:52:52 UTC https://padlet.com/kokfoo/researchwork/wish/171171003     Lack of Customer Support kokfoo https://padlet.com/kokfoo/researchwork/wish/171172053 there are not of websites don`t have proper customer support

    ]]>     2017-05-11 06:59:49 UTC https://padlet.com/kokfoo/researchwork/wish/171172053