CSR onboarding renewal by Kaia Laineste https://padlet.com/kaialaineste/nc61lrqlabpgeqp3 autumn 2022 en-us 2022-06-30 13:31:34 UTC 2025-11-17 22:27:44 UTC hello@padlet.com https://padlet.net/icons/png/1f4d2.png NEW FOOD TRAINING (heading unfixed) kaialaineste https://padlet.com/kaialaineste/nc61lrqlabpgeqp3/wish/2234312890
  • The part in onboarding (in 50 hours)
  • Training is very practical
  • Participation asap; at the latest in 2 weeks
  • Training duration: 6 hours (10.00 - 16.00)
  • Location: Vilsandi training class in Tallinn (in the future Peetri 2nd floor training class; in different regions if needed
  • Twice a month; more often if needed
  • Additional travel expenses for non-Tallinn/Harjumaa
    • ]]>     2022-06-30 13:31:34 UTC https://padlet.com/kaialaineste/nc61lrqlabpgeqp3/wish/2234312890     THE PROFILE OF NEW INTERNAL TRAINER kaialaineste https://padlet.com/kaialaineste/nc61lrqlabpgeqp3/wish/2234312892 TASKS AND ROLE OF INTERNAL TRAINER:
    • Conducting food training
    • Preparation of trainings
    • Training follow-up activities (summaries, feedback, improvement etc.)
    • Participating in trainings/meetings of Food Captains, including supporting them
    • Maintaining high standards in terms of food quality and customer service; influencer of attitudes and behavior
    • Unified information for all employees to avoid differences between stations
    • Conducting virtual training "Customer service masterclass" (after trial period; preparation; follow-up)
    • Contribute to the reduction of customer complaints through trainings
    • Close cooperation with the office
    • Supporting and consulting SMs and SMMs

    PERSONAL CHARACTERISTICS AND SUPPORTING COMPETENCES:
    • Sincere belief in our brand and entire organization = ambassador
    • Passion for food and customer service
    • Desire to teach and guide
    • Confident, open communicator, naturally engaging
    • Resilient and adaptable, including time and location
    • Trustworthy and open to feedback
    • Knowledge of the Russian language is beneficial
    • Driving licence
    • Digital competence

    • Location: Tallinn/Harjumaa
    • 1 FTE full time? (under SMM in hierarchy, salary cost will be split for stations)
    ]]>     2022-06-30 13:31:34 UTC https://padlet.com/kaialaineste/nc61lrqlabpgeqp3/wish/2234312892     We shall start in September kaialaineste https://padlet.com/kaialaineste/nc61lrqlabpgeqp3/wish/2234312897 2022-06-30 13:31:34 UTC https://padlet.com/kaialaineste/nc61lrqlabpgeqp3/wish/2234312897 ADDITIONAL RENEWALS : kaialaineste https://padlet.com/kaialaineste/nc61lrqlabpgeqp3/wish/2234312898
  • Completing all onboarding e-learnings in 14 days is mandatory 
    • Now 60 days
  • Step-by-step guide for instructors in stations which topics should be done firstly, which secondly etc
    • Best practice from SMs from TOP Club
  • The fee of guidance of new employee is 50€/gross
    • Communication to the stations
    • Now 30€/gross

    • ]]>     2022-06-30 13:31:34 UTC https://padlet.com/kaialaineste/nc61lrqlabpgeqp3/wish/2234312898     THE TOPICS IN TRAINING: kaialaineste https://padlet.com/kaialaineste/nc61lrqlabpgeqp3/wish/2234312900
  • Cleanliness and personal hygiene
  • Temperatures
  • Raw food and prepared food
  • Devices and programs
  • Work methods and tools
  • Correct employees and health behavior
  • Circle K service culture
  • Golden rules of customer service
  • Good practice of food sales and opportunities for upsell
  • Sales bonuses, including sales competitions
    • ]]>     2022-06-30 13:31:34 UTC https://padlet.com/kaialaineste/nc61lrqlabpgeqp3/wish/2234312900     WHY IS RENEWING IMPORTANT? kaialaineste https://padlet.com/kaialaineste/nc61lrqlabpgeqp3/wish/2234312901
  • Decrease employee turnover and increase new hire retention rate
  • New knowledge and skills are gained in supportive and untroubled learning environment
  • Improving food quality = less customer complaints
  • Improving the results of food safety audits

    • We are spending aprx 14 hours of onboarding for food related topics in the stations (food safety, hygiene, food preparation), it is complex and we have very high standards to follow, we can centralize mostly this part and make sure our newcomers have all the knowledge and less stress behind the counter.

    ]]>     2022-06-30 13:31:34 UTC https://padlet.com/kaialaineste/nc61lrqlabpgeqp3/wish/2234312901