Public Holiday (Raya)

HR onboarding session with interns

Briefing on rules and regulations by recruitment head

Introduction to departments and job functions

Learned about company culture and environment

Explored office layout and buildings

Job scope briefing by colleague

Intro to department and branches under IB Branch Ops Support

Setup laptop and printer

Learned CTOS and AML screening using RHB system

Performed CTOS and AML checks

Conducted client call verifications

Continued call verifications

Performed AML and CTOS screening

Learned to use Docuflo

Scanned and uploaded client documents

Call verifications

Opened salary bank account

Updated HR

High volume of call verifications (IPO week)

Requested Microsoft Teams access from IT

Explored MyLinktoHR and completed tasks

Performed call verifications and AML screening

Learned eKYC system

Reported pending CDS accounts and followed up for T+2

Recorded and reported QCC for audit

Call verifications

Continued QCC reporting

Call verifications

Public Holiday (Hari Raya Aidilfitri)

Reported Feb account opening productivity

Collected branch scanning status

Performed AML and CTOS screenings

Call verifications

Scanned and uploaded documents

Continued productivity and scanning reports

AML/CTOS screenings

Call verifications

Categorized GE Pap files

Scanned and uploaded documents

Edited slides for Admin & IT roles

Requested Zoom and Teams access

Continued QCC reporting

AML/CTOS screenings

Followed up on eKYC emergency accounts

Scanned and uploaded documents

unpaid leave

Finalized QCC report

Call verifications

Scanned and uploaded documents

Call verifications

Scanned and uploaded documents

Checked Group IB workshop attendance

Arranged food menu (80–100 pax)

Monitored urgent eKYC cases

Joined Branch Ops sharing session (Teams)

Continued verifying workshop attendance

Call verifications and AML screenings

Followed up on eKYC and CDS account opening before T+3

Finalized workshop attendance

AML screenings

Call verifications

Performed call verifications.

Attended "Chart Your Journey in Futures" youth talk by RHB Youth Council.

Public Holiday (Labour Day)

scan application form and update to docuflo

Agong's Birthday (Public Holiday)

Edited and uploaded Interns Get Together video for RHB Social Media Challenge.

Conducted call verifications.

Scanned and uploaded client application forms to Docuflo

Continued scanning and uploading client forms.

Attended Group IB Ops Staff Engagement Townhall (Q2 2025) as emcee

Hari Raya Haji (Public Holiday)

(No updates provided)

(No updates provided)

Performed AML screening.

Scan and upload to docuflo

Performed AML screening.

Conducted call verifications.

Attended e-Invoice briefing meeting.

Emcee for Malaysia IB, Asset Management, and Trustee Operations Meeting.

Conducted call verifications.

Designed and drew eKYC flowchart.

Performed AML screening.

Performed AML screening.

Requested and compiled June account opening productivity from branches.

Requested scanning status and reported findings.

Uploaded and reported to Docuflo.

Extracted individual and corporate EDD forms.

Attached screenshots of CDD-CA and matched with customers in the Excel file.

Updated scanning status.

Performed AML screening.

Performed AML screening.

Conducted call verifications.

Collected and updated contact info (address, phone, fax) for all IB branches.

Continued call verifications.

Continued updating contact details.

Designed Google Form for Annual Dinner planning.

Attended Branch Sharing Session 2025.

Contacted Asset Management to confirm headcount for Annual Dinner.

Farewell lunch with colleagues at TRX.

Followed up with Asset Management to confirm Annual Dinner attendance before sending out Google Form.

Updated and reported branch scanning status.

Planned and drafted CIF process flow.

Sent documents to Mr. Wong for signature.

Updated and reported scanning status.

Continued drawing CIF client flow.

Drafted and sent invitation form for Annual Dinner to all IB Ops staff.

Contacted Trustee team to confirm attendance.

Checked the latest version of iPads used by Insurance.

Farewell lunch with Regional Director.

Performed AML screening.

Scanned and uploaded documents to Docuflo.

Posted parcel to sub-branches.

Designed evaluation form for supervisor to select top-performing IB Ops staff.

Continued amending CIF client data flow.

Conducted call verifications.

Scanned and uploaded to Docuflo.

Scanned and uploaded client application forms to Docuflo.

Farewell lunch with colleagues.