https://padlet.com/laterluigi3/n8yih8cwwhy3lpkl Made with an open mind en-us 2021-03-24 19:48:18 UTC 2026-03-24 14:34:01 UTC hello@padlet.com laterluigi3 https://padlet.com/laterluigi3/n8yih8cwwhy3lpkl/wish/1668983932 Strengths
-Displays confidences while on calls
-Assists teammates seamlessly in the Teams chat
-Always seeks out information from TL
-Provides feedback on their progress during coaching sessions

Weaknesses
-Some agents are not being descriptive in their calls, affecting their QA total
-Repetitive mistakes 
-Have a hard time keeping disposition percentage below 2%

Opportunities
-The Quality Support Channel is an excellent resource that gives my team a competitive advantage
-Kennedy Quest script was created for the team, specialized for the their needs
-Frequent huddles and 1x1s

Threats
-ISP issues are prevalent
-WFH has negatively affected team absenteeism and adherence. ]]> 2021-08-04 14:44:07 UTC https://padlet.com/laterluigi3/n8yih8cwwhy3lpkl/wish/1668983932