https://padlet.com/crmteam0/n8tggjv0739u Made with a curious mind en-us 2017-12-03 17:48:22 UTC 2025-11-23 20:40:15 UTC hello@padlet.com https://padletuploads.blob.core.windows.net/prod/17231419/8d60a119a4a361f2b27917d252fca052/Logo_26_Fontys_paars_EN.jpg crmteam0 https://padlet.com/crmteam0/n8tggjv0739u/wish/212626882 For this Padlet you have 8 minutes to try to post 2 contributions.  One for the Loyalty column and one for the Reputation column.  Then random students will be called upon for 7 minutes to explain the posts and to lead a class discussion.  The link to the next Padlet is here below in the next post.]]> 2017-12-03 17:48:22 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212626882 crmteam0 https://padlet.com/crmteam0/n8tggjv0739u/wish/212626883 Follow this link to our last interaction today  https://padlet.com/crmteam0/bfk581pktjtg]]> 2017-12-03 17:48:22 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212626883 crmteam0 https://padlet.com/crmteam0/n8tggjv0739u/wish/212626884 What is "online" loyalty? 
What are common methods employed?  
Are some types of loyalty tactics better or worse for certain types of websites, online services, or websites that sell products? ]]> 2017-12-03 17:48:22 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212626884 crmteam0 https://padlet.com/crmteam0/n8tggjv0739u/wish/212626885 What is online reputation management? Can you find 1 example of how NOT to respond to angry customers online? Can you suggest at least 1 GOOD practice on how to deal with online customer attacks or complaints?]]> 2017-12-03 17:48:22 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212626885 https://padlet.com/crmteam0/n8tggjv0739u/wish/212776255 2017-12-04 10:40:01 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212776255 https://padlet.com/crmteam0/n8tggjv0739u/wish/212776305 2017-12-04 10:40:14 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212776305 https://padlet.com/crmteam0/n8tggjv0739u/wish/212776380 2017-12-04 10:40:30 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212776380 rumen_kotsev_rk https://padlet.com/crmteam0/n8tggjv0739u/wish/212782392 2017-12-04 11:02:59 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212782392 siccamaevan https://padlet.com/crmteam0/n8tggjv0739u/wish/212782463 2017-12-04 11:03:18 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212782463 aapje72 https://padlet.com/crmteam0/n8tggjv0739u/wish/212782499 https://www.youtube.com/watch?v=Dlh-dzB2U4Y]]> 2017-12-04 11:03:28 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212782499 384752 https://padlet.com/crmteam0/n8tggjv0739u/wish/212782520 https://www.marketingdonut.co.uk/customer-care/customer-loyalty/ten-ways-to-keep-your-online-customers-loyal

]]> 2017-12-04 11:03:34 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212782520 jones_alex117 https://padlet.com/crmteam0/n8tggjv0739u/wish/212782525

]]> 2017-12-04 11:03:35 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212782525 joel_alliksaar https://padlet.com/crmteam0/n8tggjv0739u/wish/212782592 2017-12-04 11:03:51 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212782592 jables506 https://padlet.com/crmteam0/n8tggjv0739u/wish/212782734 2017-12-04 11:04:25 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212782734 siccamaevan https://padlet.com/crmteam0/n8tggjv0739u/wish/212782809 2017-12-04 11:04:43 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212782809 byron_horsley https://padlet.com/crmteam0/n8tggjv0739u/wish/212782845 2017-12-04 11:04:51 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212782845 384752 https://padlet.com/crmteam0/n8tggjv0739u/wish/212783073 https://smallbiztrends.com/2012/07/14-ways-handle-angry-dissatisfied-customers-online.html]]> 2017-12-04 11:05:41 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212783073 jones_alex117 https://padlet.com/crmteam0/n8tggjv0739u/wish/212783118 2017-12-04 11:05:51 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212783118 rumen_kotsev_rk https://padlet.com/crmteam0/n8tggjv0739u/wish/212783147 Be patient, show that you understand them and assist them step by step towards fixing their issue. Beneficial to have live chat customer service.]]> 2017-12-04 11:05:56 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212783147 jables506 https://padlet.com/crmteam0/n8tggjv0739u/wish/212783329 2017-12-04 11:06:37 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212783329 bharatm7 https://padlet.com/crmteam0/n8tggjv0739u/wish/212783510 2017-12-04 11:07:24 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212783510 joel_alliksaar https://padlet.com/crmteam0/n8tggjv0739u/wish/212783752 2017-12-04 11:08:22 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212783752 bharatm7 https://padlet.com/crmteam0/n8tggjv0739u/wish/212783881 2017-12-04 11:08:52 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212783881 https://padlet.com/crmteam0/n8tggjv0739u/wish/212784269 https://www.techwyse.com/blog/search-engine-optimization/importance-online-reputation-management-orm/

]]> 2017-12-04 11:10:15 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212784269 bartverrijt1 https://padlet.com/crmteam0/n8tggjv0739u/wish/212901593 Loyalty is being human towards your customers as a company

FE: What to do when there are order issues;
Tell the customer immediately if there's any issue with their order, for example, if an item out of stock or if a delay is likely for any other reason. Take full responsibility for dealing with it.]]> 2017-12-04 15:30:31 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212901593 thomas_lewis_nl https://padlet.com/crmteam0/n8tggjv0739u/wish/212903981 2017-12-04 15:34:27 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212903981 bartverrijt1 https://padlet.com/crmteam0/n8tggjv0739u/wish/212905024 Amazon wipes customer's Kindle and deletes account with no explanation

]]> 2017-12-04 15:36:10 UTC https://padlet.com/crmteam0/n8tggjv0739u/wish/212905024 bartverrijt1 https://padlet.com/crmteam0/n8tggjv0739u/wish/212906121
Listen, apologize, solve, thank (LAST)

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