chapter 11 by Nguyen Thi Khanh Linh (K18 HL) https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w en-us 2024-03-04 07:21:35 UTC 2024-03-04 09:09:50 UTC hello@padlet.com https://padlet.net/icons/png/1f60d.png Gaming Entertainment https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904058960 2024-03-04 07:25:42 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904058960 Working in a Casino Resort https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904065859 2024-03-04 07:31:19 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904065859 Hotel Operations https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904066395 2024-03-04 07:31:50 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904066395 Career opportunities in gaming entertainment hotel operations https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904078462 2024-03-04 07:41:52 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904078462 Similar to full-service hotel industry https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904079598 2024-03-04 07:42:35 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904079598 Exception: Food and beverage as a separate division https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904080319 2024-03-04 07:43:06 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904080319 Rooms and guest services departments https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904081398 2024-03-04 07:43:56 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904081398 Casino Operations linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904081688 2024-03-04 07:44:11 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904081688 Most opportunities for hospitality management students https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904082207 2024-03-04 07:44:38 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904082207 Differences in gaming entertainment properties https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904083029 2024-03-04 07:45:15 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904083029 Retail Operations linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904083358 2024-03-04 07:45:32 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904083358 Larger hotels compared to non-gaming hotels https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904083665 2024-03-04 07:45:45 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904083665 Gaming Operations linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904084870 2024-03-04 07:46:37 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904084870 Department heads https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904085316 2024-03-04 07:46:55 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904085316 More supervisors reporting to them https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904086391 2024-03-04 07:47:45 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904086391 More responsibilities https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904093938 2024-03-04 07:53:44 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904093938 Casino Service Staff linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904094018 2024-03-04 07:53:48 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904094018 Large departments: Reservations, Front desk, Housekeeping, Valet parking, Guest services https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904095459 2024-03-04 07:55:05 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904095459 Slot Machine Technicians linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904095795 2024-03-04 07:55:13 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904095795 Many employees in these departments https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904096386 2024-03-04 07:55:46 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904096386 Table-Game Dealers linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904097342 2024-03-04 07:56:31 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904097342 Table-Game Supervisors linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904098028 2024-03-04 07:57:12 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904098028 Food and Beverage Operations https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904098131 2024-03-04 07:57:16 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904098131 in gaming entertainment https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904098774 2024-03-04 07:57:49 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904098774 Security linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904099110 2024-03-04 07:58:09 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904099110 Foundation of high-quality service in various styles and concepts https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904099312 2024-03-04 07:58:22 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904099312 Best foodservice operations found in gaming entertainment industry https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904099723 2024-03-04 07:58:47 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904099723 Maintenance and Facilities Engineers linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904099777 2024-03-04 07:58:51 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904099777 Career opportunities https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904102228 2024-03-04 08:01:00 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904102228 Purchasing linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904102939 2024-03-04 08:01:34 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904102939 Restaurant management, Culinary arts https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904102973 2024-03-04 08:01:37 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904102973 Marketing Staff linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904103414 2024-03-04 08:02:03 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904103414 Characteristics of gaming entertainment properties https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904103867 2024-03-04 08:02:31 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904103867 Public Relations linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904103951 2024-03-04 08:02:37 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904103951 Market Research linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904104161 2024-03-04 08:02:48 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904104161 Advertising linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904104458 2024-03-04 08:03:03 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904104458 Typically large with multiple food and beverage outlets https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904104908 2024-03-04 08:03:26 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904104908 Outlets include restaurants, hotel room service, banquets, conventions, and retail https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904105320 2024-03-04 08:03:44 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904105320 Human Resources linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904105595 2024-03-04 08:04:01 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904105595 Finance and Administration linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904105845 2024-03-04 08:04:13 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904105845 Presence of gourmet, high-end signature restaurants https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904106129 2024-03-04 08:04:32 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904106129 More executive-level management positions in front- and back-of-the-house operations compared to non-gaming properties. https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904106342 2024-03-04 08:04:47 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904106342 Employee Relations Compensation Staffing Training linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904106587 2024-03-04 08:04:59 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904106587 Store Design linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904107525 2024-03-04 08:06:00 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904107525 Product Selection linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904107709 2024-03-04 08:06:10 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904107709 Merchandising linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904107907 2024-03-04 08:06:20 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904107907 Layout Design , sale controls linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904111752 2024-03-04 08:09:40 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904111752 Negotiating with Concession Subcontractors linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904115358 2024-03-04 08:12:42 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904115358 Entertainment Operations https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904118326 2024-03-04 08:15:23 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904118326 Supporting the Overall Theme,Revenue Generation linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904123549 2024-03-04 08:20:32 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904123549 Sales Control , Retail Management linhntkhs180656 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904124358 2024-03-04 08:21:15 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904124358 Increased competition in gaming entertainment leads to bigger and better production shows. https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904124382 2024-03-04 08:21:17 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904124382 Professional entertainment staff is required to produce and manage these shows https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904124626 2024-03-04 08:21:34 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904124626 Live entertainment is a common feature in gaming entertainment properties, with headline acts drawing large audiences. https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904124854 2024-03-04 08:21:48 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904124854 Casino management hierarchy https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904125061 2024-03-04 08:22:02 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904125061 Property president/general manager at the top, overseeing day-to-day operations. https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904125506 2024-03-04 08:22:18 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904125506 Internal audit and surveillance departments report directly to the president or the casino's board of directors. https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904125707 2024-03-04 08:22:32 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904125707 Vice presidents/directors of different divisions, including casino, hotel, food and beverage, entertainment, marketing, sales, retail, finance, and security. https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904125978 2024-03-04 08:22:49 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904125978 Casino operations https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904127406 2024-03-04 08:24:11 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904127406 Vice president of gaming operations oversees a casino manager, who oversees shift managers for each shift. https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904127682 2024-03-04 08:24:24 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904127682 Shift managers have authority over department managers, including slots, poker, keno, race and sports book, casino hosts, and marketing representatives. https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904127897 2024-03-04 08:24:37 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904127897 Slot department https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904128097 2024-03-04 08:24:51 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904128097 Customer service representatives handle player sign-ups for loyalty programs https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904128279 2024-03-04 08:25:03 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904128279 Technicians maintain and repair slot machines. https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904128459 2024-03-04 08:25:15 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904128459 Table games https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904128674 2024-03-04 08:25:27 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904128674 Pits run by pit bosses, reporting to the casino shift manager https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904128889 2024-03-04 08:25:40 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904128889 Floor person oversees games within a pit, and dealers staff each table https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904129135 2024-03-04 08:25:52 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904129135 High-limit room (baccarat room) may have its own manager https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904129436 2024-03-04 08:26:11 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904129436 Other departments follow a similar management structure, with directors, shift managers, supervisors, and line employees. https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904129665 2024-03-04 08:26:23 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904129665 The Mirage Effect https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904151779 2024-03-04 08:47:30 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904151779 Shift in revenue sources for Las Vegas Strip casinos https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904152016 2024-03-04 08:47:47 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904152016 Decrease in casino revenue as a percentage of total revenue https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904152236 2024-03-04 08:47:59 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904152236 Increased focus on non-gaming operations. https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904152435 2024-03-04 08:48:13 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904152435 Room accommodations https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904152705 2024-03-04 08:48:28 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904152705 Expanded and upgraded to attract convention travelers. https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904153097 2024-03-04 08:48:50 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904153097 Rooms became attractions themselves, contributing to revenue https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904153346 2024-03-04 08:49:05 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904153346 Gourmet cuisine https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904153631 2024-03-04 08:49:19 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904153631 Celebrity chef eateries, starting with Wolfgang Puck's Spago in 1992 https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904153823 2024-03-04 08:49:32 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904153823 Established chefs from various cities followed, increasing restaurant revenues https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904154044 2024-03-04 08:49:45 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904154044 Entertainment https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904154296 2024-03-04 08:49:59 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904154296 Headliner concerts and installed shows with higher production values and prices https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904154860 2024-03-04 08:50:29 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904154860 Retail https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904155170 2024-03-04 08:50:47 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904155170 Shopping malls inside casinos contributed to increased retail spending https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904155486 2024-03-04 08:51:02 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904155486 Nightclubs and lounges https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904156219 2024-03-04 08:51:48 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904156219 Attracting a younger demographic (20-30-year-olds) https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904156414 2024-03-04 08:52:00 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904156414 Bottle service model, with select patrons purchasing multiple bottles of liquor for reserved tables. https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904156607 2024-03-04 08:52:12 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904156607 Objectives of nightclubs and lounges https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904156888 2024-03-04 08:52:31 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904156888 Capture lucrative business. https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904157118 2024-03-04 08:52:47 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904157118 Orient new patrons to the casino https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904157429 2024-03-04 08:53:01 UTC https://padlet.com/linhntkhs180656/n3u21wmtqir0z59w/wish/2904157429