A6 Customer journey map. Brainstorming by https://padlet.com/22487santignasi/n3pq86tdgvsdpo6m en-us 2023-09-18 08:31:22 UTC 2023-09-18 10:22:29 UTC hello@padlet.com https://padlet.net/icons/png/1f4bc.png Dreaming Phase 22487santignasi https://padlet.com/22487santignasi/n3pq86tdgvsdpo6m/wish/2708414335 - Official website
- Social Media of influencers or official social Media
- Pre-seal support chanel
- Country/city information
-Family/friends recomendations or places they have been
friends experiencie 
- Blogs about Tourism or with reserch about places
- Word of mouth]]> 2023-09-18 08:37:40 UTC https://padlet.com/22487santignasi/n3pq86tdgvsdpo6m/wish/2708414335 Planning Phase 22487santignasi https://padlet.com/22487santignasi/n3pq86tdgvsdpo6m/wish/2708414634 - Hotel information
- Activities in city
- Office of tourism of the city regarding information
- Transport and conexions in city
- Weather to plan you're stay
- Services to offer
- Prices and easy information
- Communication with the Hotel you are going to stay
- Cancelation Politics
- Options to change recervation

]]> 2023-09-18 08:37:51 UTC https://padlet.com/22487santignasi/n3pq86tdgvsdpo6m/wish/2708414634 Booking Phase 22487santignasi https://padlet.com/22487santignasi/n3pq86tdgvsdpo6m/wish/2708414959 - Direct booking
- Hotel webside
- Company app
- Travel agency
- Booking confirmation email
- Information regarding you're reservation
- Change recervation]]> 2023-09-18 08:38:06 UTC https://padlet.com/22487santignasi/n3pq86tdgvsdpo6m/wish/2708414959 Experiencing Phase 22487santignasi https://padlet.com/22487santignasi/n3pq86tdgvsdpo6m/wish/2708415228 - Check-in process
- Customer service
- Hotel room
- Managment of problems
- Amenities or upgrades
- External service provided by the hotel (Tours, Acuarium, etc)
- Waiting Time
- Booking tickets and front office help
- Foods & Beverage in Hotel
- Conexion and Transport arround the city
- Services in house (spa, gym, pool...)

]]> 2023-09-18 08:38:15 UTC https://padlet.com/22487santignasi/n3pq86tdgvsdpo6m/wish/2708415228 Sharing Phase 22487santignasi https://padlet.com/22487santignasi/n3pq86tdgvsdpo6m/wish/2708415552 - Quality survey
- Questions in chek - out
- Revews on internet
- Personal recommendation
- Word to mouth
- Letters or emails with feedback
- Feedback with the workers]]> 2023-09-18 08:38:25 UTC https://padlet.com/22487santignasi/n3pq86tdgvsdpo6m/wish/2708415552