Clarifying expectations in intercultural situations by Eric Acosta https://padlet.com/ericacostarangel7/mxqwm66xh6aotila en-us 2023-06-14 16:53:41 UTC 2023-06-14 17:08:54 UTC hello@padlet.com FOCUS ON CUMMUNICATION ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623627112 2023-06-14 16:57:34 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623627112 focuses on the content. E.g., “The data analysis took longer than expected, so I will be able to submit the report by Friday instead of Wednesday. I hope that’s ok.” ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623627367 2023-06-14 16:58:01 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623627367 Focuses on the context. E.g., “The data analysis is(pause) very complicated (longer pause) but (pause) I’ll try to submit the report by Wednesday.” ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623627672 2023-06-14 16:58:29 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623627672 ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623628008 All intended meaning is communicated in the words being used. So, acknowledge what you understood from the speaker’s words. You can paraphrase their message or ask clarification questions. ]]> 2023-06-14 16:59:06 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623628008 Responsibility to ensure communication is understood ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623628543 2023-06-14 16:59:21 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623628543 ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623628772 Meaning is understood from not just the words but the context of communication. Attend to the non-verbal behaviour of the speaker, including silences. Check your understanding of the context of communication. Ask clarification questions about the context if you need more information ]]> 2023-06-14 16:59:41 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623628772 NON-VERBAL BEHAVIOUR ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623628980 2023-06-14 17:00:02 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623628980 END ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623629109 2023-06-14 17:00:14 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623629109 COMMUNICATION OUTCOME ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623629255 2023-06-14 17:00:30 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623629255 Speaker assumes responsibility ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623629426 2023-06-14 17:00:47 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623629426 Listener assumes responsibility ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623629539 2023-06-14 17:00:57 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623629539 ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623630044 Focus on what the speaker says. ]]> 2023-06-14 17:01:42 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623630044 ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623630146 Focus on the speaker’s words as well as the context. Remember the speaker will assume you understood unless you say otherwise or ask clarification questions ]]> 2023-06-14 17:01:50 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623630146 Uses less silence ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623630383 2023-06-14 17:02:13 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623630383 Uses longer silences ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623630492 2023-06-14 17:02:22 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623630492 Makes direct and steady eye-contact ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623630560 2023-06-14 17:02:30 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623630560 Makes less eye-contact and /or directs it away from speaker’s face ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623630639 2023-06-14 17:02:37 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623630639 Prioritises clarity of meaning ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623632351 2023-06-14 17:04:39 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623632351 Prioritises harmony of relationships ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623632437 2023-06-14 17:04:46 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623632437 ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623632959 Avoid long pauses – they can make you sound hesitant or less interested. See interruptions as positive even if you find them disruptive ]]> 2023-06-14 17:05:36 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623632959 ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623633912 Allow enough time for the speaker to complete what they are saying. Avoid jumping in to fill longer pauses. Pause to consider what you heard before responding. ]]> 2023-06-14 17:07:03 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623633912 ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623634064 Look at the speaker’s face and maintain frequent eye contact ]]> 2023-06-14 17:07:18 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623634064 ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623634455 If you are younger or lower in rank to the speaker, avoid direct eye-contact. Use culturally appropriate behaviour to show respect. E.g., Looking at the collar level or down at the feet ]]> 2023-06-14 17:07:40 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623634455 ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623634676 Ask probing questions to understand even if they sound too direct. If you disagree, ensure that it is directly communicated. Don’t worry that the other person will be offended. ]]> 2023-06-14 17:08:02 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623634676 ericacostarangel7 https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623634873 Avoid questions that may seem like you don’t believe the speaker. If you disagree, it is best to do that one-onone. Use language to show you value and respect the relationship you have with the other person. ]]> 2023-06-14 17:08:20 UTC https://padlet.com/ericacostarangel7/mxqwm66xh6aotila/wish/2623634873