Class Activities for Accoglienza Turistica e Customer Care by Valeria La Mattina https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u Esercizi e risorse per approfondire il tema dell'accoglienza turistica e del customer care en-us 2025-07-20 09:44:25 UTC 2025-07-20 09:56:46 UTC hello@padlet.com Panoramica dei concetti di accoglienza turistica e customer care valerialamattina3 https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524200883 2025-07-20 09:44:26 UTC https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524200883 Parole chiave per l'accoglienza e il customer care valerialamattina3 https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524200918 2025-07-20 09:44:38 UTC https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524200918 Esplorare le competenze chiave valerialamattina3 https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524200921 2025-07-20 09:44:38 UTC https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524200921 Domande guida valerialamattina3 https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524200922 • Che cosa significa 'accogliere' in un contesto turistico?
• Perché l’ascolto è importante nel customer care?]]> 2025-07-20 09:44:38 UTC https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524200922 Simulazione: Accoglienza clienti in hotel valerialamattina3 https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524200923 2025-07-20 09:44:39 UTC https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524200923 Gestione reclamo telefonico valerialamattina3 https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524200924 2025-07-20 09:44:39 UTC https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524200924 Feedback e miglioramento valerialamattina3 https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524200925 2025-07-20 09:44:39 UTC https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524200925 risorse valerialamattina3 https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524201213

- Guida a Canva per creare badge o volantini per il front office
- Esempi di siti aziendali che valorizzano l’accoglienza (es. Booking, Hilton)
- Link a Kahoot! o Google Moduli per quiz o verifica finale

]]> 2025-07-20 09:46:07 UTC https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524201213 guida a Canva valerialamattina3 https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524202426 2025-07-20 09:48:21 UTC https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524202426 Esempi di siti aziendali valerialamattina3 https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524202770 2025-07-20 09:50:13 UTC https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524202770 Griglia valutativa per il role play valerialamattina3 https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524204465 -

]]> 2025-07-20 09:53:32 UTC https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524204465 Diario di bordo valerialamattina3 https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524204602 "Come mi sono sentito durante il gioco di ruolo?"

]]> 2025-07-20 09:54:04 UTC https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524204602 peer to peer valerialamattina3 https://padlet.com/valerialamattina3/mvxf1n0rvsf1om3u/wish/3524205652
- Spazio commenti per feedback tra pari

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