1) cleanliness

2) ease of use, cheap

3) not effiecient

1. provide interesting package

2. cheaper package

3. too many package to provide as would lose some to the other competitors

1-times of serving the food is fast which fulfill the needs of people nowadays

-easy and provides delivery service

2. - the taste and the crunchiness of the chicken is better than MCD.

- provides variaty choices of packaging

3. too crowd

1. Convenience

2.Delivery on time

3. Mechanical problem / competi

1. Convenience

2. Finish on time

3. Not finishon time

1. Provide massage service

2. Package include spa, buffet, mini movie

3. Price expensive

1. self-check in

2. Air Asia cheaper fee

3. Always

1. Provide hair treatment service

2. Provide free flow of drinks

3. Rude treatment by hairdresser

1. Cheap

2. Provide light food

3. Crowded & smelly

1) Convenience

2) Cheap & fast

3) Provide unhealthy food

1. clean

2. automatic machine

3.not really clean

1) printing documents, books

2) ease for customers that do not have printer

3) may not open daily or when the customers needed

salon

1cheap

1) Provide cloth and accessories

2) Multiple choice of cloth design

3) limited size of clothes

1. Helpful and friendly employee

2. One stop shop experience for all our needs

3. Not having ample parking

1)Provides food n drink

2)free syrup for students

3)service

1) Qualifier: Comfortable and convenient place to stay

2) Service Winner: Free breakfast and spa package, friendly staffs

3) Service Loser: Quite expensive in price

1. provide room to stay

2.restaurants, swimming pool, gym and others facilities

3. price, location

1)for entertainment

2)customers can have fun

3)waste of time

1. warranty claim

2. on-time service

3. not good quality because need to do faster

1.one-stop shop experience

2. the ability to position stores near the customers

3. not having enough option

1) make appointments before come

2) provide free herba teh while waiting for customers turn

3)service only for women

1)comfortable seath

2) free fast food and sky juice

1.can request a sit

2.provide a mini tv for watching movie

3.if they didnt provide a food and 30kg luggage for customer

1) self check in

2)cheap ticket

3)small seat and space

1) special waiting place

2) unisex service

3) expensive package

1)comfortable seat

2)free 15kg luggage and free sky juice with fast food

3)did not provide worldwide destination

1. deliver food and drink ordered

2. online order or dial hotline to order

3. not prepare change and not inform early

1) provide food and drink

2) nice environment and variety of foods

3) long queue

1) food and drink

2) variety food and free soup

3) small meal

1.sale various models of shoes

2.good quality

3.price expensive

2. user friendly kiosk.

3. not too much

1. Provide dental treatment

2. Faster services (on the spot) than government dentistry

3. The prices of the services are way expensive than government dentistry.

1) Provide room service

2) Comfortable and cheapest price

3) Technical problem and fully booked

1) Provide medical treatment to the patient.

2) Everyone can afford the medical cost.

3)Bad attitude of Hospital workers cause patient waiting so long.

1.  Qualifiers – provide basic service such as money keeper  and insurance.

2.  Service winners – provide ATM , loan for buying assets, provide financial expert and high dividend.

3.  Service losers – the bank workers did not smile to the customer, inconsistent dividend throughout the year and the bank did not prepare ATM at public area such as hyper mall (it does matter to whom prefer cash note for shopping)

1.Specialize in grilled chicken.

2. Provide special peri-peri sauces with varying degree of heat.

3. Less choices for vegetarians.