Service Quality Activity 1 - Group 3 by https://padlet.com/winniekwek1/mosj1certnxu en-us 2016-06-27 10:47:21 UTC 2025-03-17 00:39:33 UTC hello@padlet.com Q5  &  Q6  https://padlet.com/winniekwek1/mosj1certnxu/wish/115567539 Activity 1- Service Means Not always having to say You’re sorry.]]> 2016-06-28 06:45:23 UTC https://padlet.com/winniekwek1/mosj1certnxu/wish/115567539 Q7 : This bill says that my emergency room visit cost $700. I was only there for an hour! winniekwek1 https://padlet.com/winniekwek1/mosj1certnxu/wish/115587339 Suggested Answer :
I am very sorry, there must have been a billing mistake. Kindly disregard the bill and we will mail you the revised bill within the next few days.

]]> 2016-06-28 12:32:39 UTC https://padlet.com/winniekwek1/mosj1certnxu/wish/115587339 Q8 : I want to return the software. My computer doesn't have enough space on my hard drive for it. winniekwek1 https://padlet.com/winniekwek1/mosj1certnxu/wish/115588536 Suggested Answer :
I sympathise with your situation, however, as the company has a "No Refund" Policy, I would like to offer you an option for you to exchange for any item/s equivalent to the value of your purchase or you may pick any item/s of higher value and pay the difference.]]> 2016-06-28 12:45:31 UTC https://padlet.com/winniekwek1/mosj1certnxu/wish/115588536 Q1: I've been transferred several times; i think people are giving me the run-a-round durggamurugaiyan https://padlet.com/winniekwek1/mosj1certnxu/wish/115713656
We sincerely apologize for the hassle mam, may i kinldy guide you on the right way and ensure this time round you would reach your destination.]]> 2016-06-30 02:07:04 UTC https://padlet.com/winniekwek1/mosj1certnxu/wish/115713656 Q2: i just spoke to a young man who was very angry with me when i told hin about my problem with the jewelled dog collar i ordered. durggamurugaiyan https://padlet.com/winniekwek1/mosj1certnxu/wish/115713843
We sincerely apologize for the unacceptable behaviour and inconvience caused. We would ensure that you would not encounter such situations moving forward. If you don't mind would you like to share with me the problem you encounter on the purchase mam?]]> 2016-06-30 02:09:38 UTC https://padlet.com/winniekwek1/mosj1certnxu/wish/115713843 Chia Elvee https://padlet.com/winniekwek1/mosj1certnxu/wish/115731538 ACTIVITY 1:  SERVICE MEANS NOT ALWAYS HAVING TO SAY YOU’RE SORRY.

Qns 3) Well I just assumed your company had a money back guarantee.  Nobody told me that you didn't.

Elvee: I apologise for the incomplete information you received and I’ll be sure to remind our colleagues to re-iterate this point at each sale. As for your returns, although I cannot promise full money back, perhaps you can explain to me the reason for dissatisfaction and I will assist you to the best way I can.]]> 2016-06-30 08:08:54 UTC https://padlet.com/winniekwek1/mosj1certnxu/wish/115731538 Chia Elvee https://padlet.com/winniekwek1/mosj1certnxu/wish/115731560 ACTIVITY 1:  SERVICE MEANS NOT ALWAYS HAVING TO SAY YOU’RE SORRY

Qns 4) I've been waiting for weeks for my directory to arrive, and when I first called I was told I would receive it within ten days.

Elvee: I fully can understand why you are upset and I apologies for the delay. Please advise your order number and I will track the status of your delivery immediately. My name is Elvee and I shall get back to you within an hour.]]> 2016-06-30 08:09:41 UTC https://padlet.com/winniekwek1/mosj1certnxu/wish/115731560