1.     (~ 5 minutes) Ask each student to take out a sheet of paper and give them the following prompt: Think back to the worst boss you have had and write a brief description of the “bad boss behavior.” (Note: Encourage the students to provide detailed examples; they may omit names or companies if they prefer.)

2.     (~15 minutes) In small groups (3 or 4 people), students share their descriptions of their “bad boss’s” behavior. For each bad boss example, the group determines which management theory or theories explains that behavior. (Include the name of the theory/theories, the author and a brief explanation of why you think it's a match.) Groups select one or two to share with the class.

3.     (~10 – 20 minutes, depending on number of groups) Ask groups to share one or more favorite story (depending on time available) with the class. Record (on board or PowerPoint, in key words), each bad boss and the theory/theories identified. For each story, ask class:

a.     if they agree with the theory (and why).

b.     if they can think of other theories that might also apply (and why).

4.     To conclude, you can summarize the most common type(s) of bad boss behavior.

5.     Possible follow-up questions (either in class or as a closing reflection):

a.     What do you think causes bosses to behave this way? (Note: Likely culprits will be inexperience/lack of training, poor corporate culture, poor role models, etc.)

b.     How will they avoid making the same behavioral mistakes they observed in their (or another) boss?

1. Every group needs to do a summary of chapter 4. Next class Each group need to present.

2. Each group must choose one question to answer from the case study given. Since there are only three questions, multiple groups can select the same question.

MATRIC NO: 8231123079

PROGRAM: BIT

GROUP: 5

8231123072

TQM REPORT

GROUP 5

8231123072

TQM SLIDE

GROUP 5