b. Writing: The bank teller need some information to find the client's account in their system, when the client's want to withdraw his money.

b. How to open a bank card: "Next, you also open a new debit card. It allows you to borrow our money to proceed with your payment"

c. Withdraw money in the bank: "You have $5000 in the bank now. How much money do you want to withdraw?"

"Now i want to proceed with your withdrawal procedure for you now"

d. Recover/reset bank account password: "We will provide you a new password. You can change it anytime you want through banking app in your phone."

e. Borrow money from the bank: "How much money do you want to borrow?"

f. How to deposit money from the bank: "You can open a passbook and deposit your money in our bank. The current interest rate in our bank is 12% per year"

Bank teller communicate to clients through Speaking

Listening:

Bank teller receive a request from the clients through listening

Reading and writing:

Bank teller need to read and write the bank related material that important for any kind of bank activity

"How can I help you today?"

Request bank requirement:

"Do you have your credit or debit card and a Photo ID?"

Instructing clients:

"Just put them amount and your bank account number."

b. Withdraw money: "How much are you withdrawing?"

c. Use the ATM: "Put your card into the machine", "You need to type in your PIN"

b. Suggestion: "Would you also like to open a checking account?"

c. Instruction for the client: "To open this accounts, you need to deposit a minimum of $100"

b. Withdraw some money: "Okay. Also, i have to withdraw some money from my checking account. Can i get $200 please?"

Both speakers engage in various transactions, inquiries, and discussions related to banking services.

Inquiring about documents required to open a bank account or apply for a loan.

Giving Instructions/Directions

Providing details about necessary documents and processes for banking services.

Expressing Good Wishes/Thanks

Wishing good luck, expressing gratitude, and saying goodbye.

"What documents do I need to provide?"

"And what is the deadline to have a bank card?"

Expressing Good Wishes

"Good luck,"

"Thank you,"

"Goodbye."

Offering Help/Assistance

"Please wait, I'll let him know."

"I would like,"

"Can you advise me?"

Question Formation

"What documents do I need to provide?"

"And after how many days can I get an answer?"

Future Tense

"Your new card will be mailed to you."

Conversations are centered around various banking transactions, inquiries, and requests.

Assisting customers with account-related tasks.

Making Transactions

Opening accounts, depositing, withdrawing money, making transfers, canceling accounts/checks, using an ATM, and currency exchange.

Asking for Information

Inquiring about account types, minimum deposits, check order process, and exchange rates.

Clarifying and Confirming

Checking for accuracy regarding account balances and check amounts.

Teaching/Instruction

Guiding on how to use an ATM and complete banking procedures.

"What can I help you with?" "What can I do for you?"

"Can I help you with something?"

Expressing Gratitude

"Thank you so much,"

"Thanks for everything."

Seeking Clarification

"What's wrong with the check?"

"What's stopping you?"

Offering Instructions

"Slide your card into the machine."

"Type your pin in."

"Would you like,"

"Can I do,"

"Could you sign,"

"Would you like any cashback?"

Future Tense:

"You will receive your checks in the mail in about a week."

Question Formation

"What account would you like to transfer the money from?"

"What's the RMB exchange rate to the US dollar today?"