https://padlet.com/clement03_christopher/NexusKarambunaiResort Clement Christopher Thomas stephen A13A0166 0143552474 en-us 2017-02-06 15:58:58 UTC 2024-10-28 04:28:18 UTC hello@padlet.com https://padletuploads.blob.core.windows.net/prod/170259317/bc2508821a84bdd79c7eea98f525c069/IMG20170211084343.jpg clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/153390303 I report my self to Human Resourse at 9am and Fill some employee form and register my name to get a name tag. After that Human resource officer send me to front office department to meet front office manager mr Justin Hiew. I will be a trainee for four month in front office department and rotate all section in front office. After being interview by the front office manager I follow the manager and he bring me around the hotel and explain about product knowledge here in Nexus Karambunai Resort. I have been introduce by the manager in all section of the front office and i get a warm welcome from all the staff there.]]> 2017-02-13 11:49:55 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/153390303 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/153392013 Second day I have been assign in the reservation section. I meet Miss Sellena the Manager of reservation. She brief me about the types of reservation and explain it to me about the main product that the hotel sell which is room and she also tell me how many rooms here and what type of room that available here in Nexus. After that She also brief me about the rates of the room and the rate will change based on the occupancy of the hotel. She also explain to me about the market segment here in nexus.]]> 2017-02-13 12:00:19 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/153392013 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/153393423 The assistant manager of reservation explain to me how many internet travel agent that cooperate with nexus karambunai beach resort. There are 20 internet booking that cooperate with nexus and booking.com and agoda.com is most famous among them. The assistant manager miss Vick also brief me about the system that being use in reservation to make a booking and keyin the booking detail in the system. They use Opera PMS system in Nexus and this system connecting all department here in the Hotel. Information that being delivered to customer must be accurate and to make sure that happen all the information that being update in the system also must be real so that all department can work together as a team to run the hotel.]]> 2017-02-13 12:10:11 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/153393423 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/153394667 Today I have learn how to handle bill and updating cashier comment. In reservation, guest will make a booking throught email,internet,and telephone. Some of the guest were booking from the travel agent and they will pay from the travel agent then the travel agent will pay the hotel. Some of the guest will pay a deposit from bankin account or full payment from bankin. After that all the information must be keyin in the system so that the front desk will know which guest that did not made a full payment yet. Other than that, I also do some filing from the previous internet booking following the date and month. This file will recorded all the room that being occupied during the month and even a year.]]> 2017-02-13 12:20:08 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/153394667 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/153396317 Today I learn how to make an reservation with the system call opera pms. After the guest booking from internet,phone call or from the travel agent. We must update the reservation into the system so that we have all the guest detail and record there. From the system also we can identify what the guest want during the stay in the hotel and the rate of the room for guest to do a payment. Other than that, the manager also explain to me about what kind of mandotory question to ask when answering a phone call while taking a reservation. Althought the guest have made a reservation earlier but we also must follow up from the guest to guarantee them that they are coming to nexus especially during peak day when the guest are not coming before 6pm the room will be automaticlly realese by the reservation staff to give a space some walkin guest.]]> 2017-02-13 12:30:39 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/153396317 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/153398652 Today I make a reservation with opera on my own after learning from the manager and the senior staff here in reservation section. I also being brief about how to handle a limousine booking which is the limousine service must be booked before the stay or during the stay and usually the affordable guest only can use the limousine service. I also learn how to handle a special request such as the honneymooner room request,turn down request and so on. We also do a role play reservation together with the manager and staff in reservation section.]]> 2017-02-13 12:45:11 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/153398652 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/153402457 Today I start in the new section which is room controller. Room controller is the section where we block a room which is out of order and can not to be sell to the guest because the room have some problem such as wall pooping and pipe leaking. Room controller also assign a room for guest to checkin and checkout from the hotel. My first day here I being breif about room controller roles and responsibilities. I also do some room assign for tomorow guest and make a key for the guest.]]> 2017-02-13 13:05:02 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/153402457 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176355967 2017-06-14 06:33:34 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176355967 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176356041 Today i still learning the Overview and objectives of the room controller operation i learn how the room controller handling a system and learn how to operate the system]]> 2017-06-14 06:34:31 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176356041 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176356893 2017-06-14 06:45:59 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176356893 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176356930 Today i learn the process overview of room controller from how read the communication log book, read VIP list provided by night manager, print all room status, ready roon keys for show rooms and many more.]]> 2017-06-14 06:46:31 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176356930 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176357727 Today i learn about the summary duty of room controller and back office support ]]> 2017-06-14 06:55:36 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176357727 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176380657 Today i review back how to operate opera access and opera review that what i learn before in the reservation section. Every section have different access in the opera system.]]> 2017-06-14 10:33:21 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176380657 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176381466 Today i learn about how to log in, log out, and change the pasword with my id in the opera system.]]> 2017-06-14 10:41:58 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176381466 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176381722 Off day ]]> 2017-06-14 10:44:29 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176381722 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176382013 Today i still progessing on the opera system And learn and understand about the main menu introduction inside the system.]]> 2017-06-14 10:47:05 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176382013 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176382262 Today i learn what is room controller daily task and checklist. This checklist must be done everyday by the room controller]]> 2017-06-14 10:50:15 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176382262 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176382840 Today i learn how the room controller write a report for every single rooms that she have block and all the arrival rooms that she change in the system because of the room problems or any problem related]]> 2017-06-14 10:56:29 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176382840 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176383775 The duty manager Mr Lawrance today let me have my own profile so that it will be easy for me to access the opera system.]]> 2017-06-14 11:05:59 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176383775 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176395083 Today i do a checklist of room controller. I read the communication log book and follow up the overnight task that not been done yet.]]> 2017-06-14 12:51:31 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176395083 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176395549 Today i learn how to double check the courtesy order which is a receipt that must be send to the room service so the room service can send order to guest room. ]]> 2017-06-14 12:54:31 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176395549 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176396313 Off day]]> 2017-06-14 12:59:33 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176396313 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176396506 Today i being assign to print all the room status for today so that we know which room are occ or vacant clean room.]]> 2017-06-14 13:00:53 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176396506 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176396558 Today learn how to count the FIT and group arrival today from the VIP list. VIP list is important and every staff must refer this vip list daily so that we know what is the occ today and how many depature and arrival and who is the vip of the day in the resort.]]> 2017-06-14 13:01:16 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176396558 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176424013 Today i prepare all the arrival group and FIT(personal traveller) keys for tomorow arrival. I also prepare a keys for the show rooms so that the duty manager can inspect the show rooms.]]> 2017-06-14 15:48:02 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176424013 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176424930 Today I follow up from the enggineering department for the out of order rooms wheither the rooms can realese or not because we must to make sure we sell a rooms with a good condition.]]> 2017-06-14 15:54:30 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176424930 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176427405 Today I double check the group reg card arrival and make sure all info correct and group with LOU ready all the rooms keys, breakfast vouchers, welcome drink and make sure all rooms number is tally with system.]]> 2017-06-14 16:13:37 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176427405 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176428947 Today I check the communication log book again and follow up the the request and complain that not being done yet by the overnight staff shift and and double check the courteay order that have to send to the rooms service.]]> 2017-06-14 16:24:21 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176428947 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176430435 Today I learn how to block a rooms for VIP so that no one can change the rooms that being assign for a VIP guest.]]> 2017-06-14 16:35:24 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176430435 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176432519 Off day]]> 2017-06-14 16:52:25 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176432519 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176432843 Today I been assign at the nexus club section. Nexus club is a private restaurant for a guest that paying in a high rate so Nexus has prepare a nice and quite place for them to relax, have a breakfast, and dinner here in Nexus Club.]]> 2017-06-14 16:54:54 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176432843 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176434058 Today I have learn about the overview job here in Nexus Club by my duty manager Mr Lawrance. He told me that everythings must be complete here during breakfast and dinner time and the food and beverage supposed to be prepared on time]]> 2017-06-14 17:05:13 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176434058 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176434352 Today I being brief about the facilities here in Nexus Club and how to take care a guest during breakfast, high tea, and dinner. Public relation is very important in nexus club because all the guest that came here is the VIP guest.]]> 2017-06-14 17:07:31 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176434352 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176434717 Today I being brief about the benifits here in nexus club. Such as welcome fruit basket in rooms upon arrival, daily buffet breakfast, daily evening cocktail, newspaper turn down service, and others benifits.]]> 2017-06-14 17:10:19 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176434717 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176435215 The VIP here in nexus club must be prepared a welcone letters standards and a depature letters standards so that they feel appreciate with the value price that they have paid during their stay in nexus]]> 2017-06-14 17:13:44 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176435215 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176435522 Today I have print the VIP list and count how many VIP that will arrive today.

]]> 2017-06-14 17:15:49 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176435522 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176435799 Every VIP rooms must be inspected before the arrival of guest. Today I going to the rooms of VIP one by one to check whether any problem or not enough linen in the rooms and inform the operater if have any problem inside the arrival rooms]]> 2017-06-14 17:17:17 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176435799 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176436303 Today I learn how to check in the VIP guest in the nexus club ]]> 2017-06-14 17:20:14 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176436303 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176436874 Today I learn how to check out the guest in the nexus club]]> 2017-06-14 17:21:34 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176436874 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176437035 Today I learn how to communicate with guest with my public relation and ofcourse I learn how to improve my english langguage day by day during my internship here in Nexus.]]> 2017-06-14 17:22:09 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176437035 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176437371 Today I learn how to serve a guest with the fnb staff. Guest service was very important here because here were the place where the VIP guest take a breakfast and dinner.]]> 2017-06-14 17:23:59 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176437371 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176437742 Today I learn how to registering the guest during check in and how to key in the guest information in the system.]]> 2017-06-14 17:25:42 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176437742 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176438163 Off day

]]> 2017-06-14 17:27:34 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176438163 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176438201 Today i learn how to check out the guest and collect a payment from the guest. How to print a resit from the system so that guest know what are they paying for during their stay here in Nexus.]]> 2017-06-14 17:27:47 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176438201 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176438520 Today I learn how to prepare a reg card for tomorow VIP arrival here in Nexus Club.]]> 2017-06-14 17:29:27 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176438520 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176438709 Today I have learn how to write a report for evening cocktails the List of the VIP and send an email for the General Manager and Front Office manager to inform them that we going to have this VIP in the Nexus Club.]]> 2017-06-14 17:30:27 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176438709 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176439096 Today I have learn how to make a courtesy call to the kitchen outlet to inform them to add some food in chase that the food and beverage is not enough. ]]> 2017-06-14 17:32:11 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176439096 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176439288 Today I have learn how to make a call for the housekeeping department so that they can come to the nexus club every morning and remind them to clean up the restaurant before the guest come for a breakfast or dinner.]]> 2017-06-14 17:33:51 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176439288 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176439486 Today I have learn how to take care a guest in the nexus club. All the guest that come to the nexus club is a VIP guest and we must to take care of them properly so they will not complain at the end of day during their checkout time.]]> 2017-06-14 17:35:29 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176439486 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176439918 Off ]]> 2017-06-14 17:38:44 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176439918 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176440028 Today I have apply for what I learn how to operate the system during the check in time.]]> 2017-06-14 17:39:28 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176440028 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176440262 Today I have applied what I been learn to check out the guest and get a resit for the guest to pay their service here in nexus club.]]> 2017-06-14 17:41:04 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176440262 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176440474 Today have learn the menu that we have during breakfast. The menu name must know all of this so we as a staff know how to explain to the guest if the guest ask us.]]> 2017-06-14 17:42:35 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176440474 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176440889 Today I have learn how to serve a guest during evening cocktail.]]> 2017-06-14 17:45:27 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176440889 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176441051 Today I have learn how to handle a guest order during the evening cocktails. Tell them what what beverage we have prepare during the evening cocktails.]]> 2017-06-14 17:46:19 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176441051 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176468949 Today I have start at the new section again which is the front desk Guest Service Assistant.]]> 2017-06-14 22:43:41 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176468949 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469030 Today I overview the work and responsibility here in the Front Desk section.]]> 2017-06-14 22:45:30 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469030 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469117 Today I learn how to registration of a guest and about the registration card.]]> 2017-06-14 22:47:25 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469117 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469529 Today i learn how to search an arrival reservation from inside the system.]]> 2017-06-14 22:57:50 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469529 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469563 Today I learn how to react for no show or cancellation guest. How to cancel a booking we must first inform the reservation]]> 2017-06-14 22:58:40 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469563 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469651 Today i core practice to serve a guest ]]> 2017-06-14 23:00:25 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469651 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469654 2017-06-14 23:00:31 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469654 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469681 Today I practice a real life arrival guest and brief the guest a bit about this hotel operation.]]> 2017-06-14 23:01:40 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469681 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469713 Today I learn how to do a check out process. If the guest did not have any bills on the system they can check out normally but if they have a bills to pay we must give them a receipt and a payment]]> 2017-06-14 23:02:28 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469713 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469800 Off day]]> 2017-06-14 23:04:11 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176469800 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176470325 Today I learn how to handle guest request and guest complain.]]> 2017-06-14 23:13:47 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176470325 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176470380 Today I learn how to to a keys packet for tomorrow arrival]]> 2017-06-14 23:14:27 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176470380 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176473269 Today I learn how to collect a payment during check in. From the opera system we can know how much the rate of guest rooms for 1night.]]> 2017-06-14 23:56:56 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176473269 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176473482 Today I learn how to collect a payment using a credit card. Use the pre out in the credit card machine and collect a payment or depos]]> 2017-06-14 23:58:55 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176473482 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176473781 Today I learn to control my self and handling many type of guests from all around the world. Different guest have a different expectation.]]> 2017-06-15 00:00:39 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176473781 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176473969 Today i try to check in the guest on my own follow the step that i have been learn.]]> 2017-06-15 00:02:30 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176473969 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176476052 Off day]]> 2017-06-15 00:28:31 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176476052 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176476102 Today handle a check in and check out guests. Its a new challenges for me because the occ of the resort very high and many arrival coming today.]]> 2017-06-15 00:29:09 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176476102 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176476246 Today I get a training about the credit card by Mr Lawrance the duty manager. I learn about what is pre-authorization, sale, offline and void.]]> 2017-06-15 00:30:45 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176476246 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176476423 Today I still improving my skills on how to handle the system and all the guests. ]]> 2017-06-15 00:32:42 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176476423 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176476735 Today I got the evening shift which is 3pm-11pm and its quite relax in the evening shift so I can slowly understand more about the system and the step to check in the guest.]]> 2017-06-15 00:35:48 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176476735 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176476997 Today I also at the evening shift and i learn how to check in a group arrival.]]> 2017-06-15 00:38:55 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176476997 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176477095 Today I learn how to key in guest name in the system for a group arrival.guest name list is very important to key in in the system so that we know who inside the rooms and it also for a safety purpo]]> 2017-06-15 00:40:09 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176477095 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176477412 Off day]]> 2017-06-15 00:44:19 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176477412 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176477469 Today I still in the evening shift. I learn how to do a traces which is an order from guests for dinner or lunch.]]> 2017-06-15 00:45:19 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176477469 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176477827 Today I go to the afternoon shift and I was assign to do a keys packet for tomorrow arrival, do traces, and courtesy order.]]> 2017-06-15 00:51:15 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176477827 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176477987 Today I also in the afternoon shift and I do the same task that I have done yesterday which is do a keys packet, do traces, and courtesy order.]]> 2017-06-15 00:53:22 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176477987 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176478192 Today I work in the morning shift, my task is to check out the guests and check in the guest by following the step I have learn.]]> 2017-06-15 00:55:27 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176478192 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176478346 Today I work for a morning shift and have done the same job like yesterday and i keep improving day by day..my public relation to the guests is getting better.]]> 2017-06-15 00:57:28 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176478346 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176478574 Today is the last day I work in the Front Desk and I have handle a guest complain especially chinese guest because I know how to speak chinese.]]> 2017-06-15 00:59:52 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176478574 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176478694 Off Day]]> 2017-06-15 01:01:33 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176478694 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176479449 Labour day]]> 2017-06-15 01:12:28 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176479449 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176479468 Today i started at the new section which is the bell service and concierge operation.]]> 2017-06-15 01:12:47 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176479468 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176479762 Today i learn the general and overview of the operation in bell service and concierge operation. The concierge desk set up, luggage storage, taxi booking, and transportation arrangement.]]> 2017-06-15 01:17:14 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176479762 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176479937 Today I learn how to check in the guest to their rooms. Me as a bellman carry a luggage for the guest and along the way to the rooms we as a bellman have to explain about product knowledge here in nexus.]]> 2017-06-15 01:19:36 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176479937 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176480173 Today i learn how to take a call from the operater and get the room number that request for a luggage down. If a group request for a luggage down we must use a van to pick up the guests we also use a buggy to pickup check in and check out guest]]> 2017-06-15 01:22:26 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176480173 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176480350 Today I use the buggy to send a check in guest and pick up a check out guest]]> 2017-06-15 01:24:38 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176480350 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176480429 Off day ]]> 2017-06-15 01:25:35 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176480429 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176480485 Today i learn the operation of airport pick up and the limousine operation guidlines. I already learn this at reservation section and i just recall back what to do in the conceirge operation.]]> 2017-06-15 01:26:19 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176480485 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176480633 Today i learn how to keep the guests luggage inside the luggage storage. First we must get the guests room number and then count how many luggage the guest have and write in a tag.]]> 2017-06-15 01:28:11 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176480633 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176480849 Today I learn how to make a booking taxi for the guest. First we must get a room number from the guest and tell them the price and the guests will make a decision wheth]]> 2017-06-15 01:30:45 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176480849 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176481085 Today i learn how to make a booking for the guest that request for a shuttle bus to town. Get a room number from guest and get a payment. Explain the guest about the schedule of shuttle bus.]]> 2017-06-15 01:34:33 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176481085 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176481281 Today I being assign for newspaper delivery to the VIP guests rooms only.]]> 2017-06-15 01:37:08 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176481281 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176481444 The concierge also make a inventory stock for the operation of front office such as keys packet, receipt, A4 paper and others inventory]]> 2017-06-15 01:38:17 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176481444 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176481935 Off day]]> 2017-06-15 01:43:58 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176481935 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176482121 Today i learn that if there any lost and found item that founded in the lobby must take the lost and found to concierge counter first. After 24 hour the item not being claim by guest so the lost and found must deliver the housekeeping department.]]> 2017-06-15 01:45:44 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176482121 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176482295 Today is the last day im in bell service and concierge operation and I being assign as a door man to welcome an arrival guests and do a public relation to all guests]]> 2017-06-15 01:48:19 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176482295 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176482529 Today I started at the operater section and the first day here I learn about the overview and objectives here in the operater or customers service.]]> 2017-06-15 01:50:45 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176482529 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176482709 Today I learn about what the operater task shift by shift.]]> 2017-06-15 01:52:46 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176482709 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176482786 Today i learn how the operater handling a guest complaints calls, handling messages, handling incoming faxes,and delivery of faxes and massage.]]> 2017-06-15 01:53:30 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176482786 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176482977 Today I have apply all the process that i have learn yesterday]]> 2017-06-15 01:55:42 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176482977 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176483021 Off day]]> 2017-06-15 01:56:12 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176483021 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176483415 Today i learn how to do a wake up calls through the computer and system. I also handle a guest request from a call and follow up the request with a department that related to the guests request.]]> 2017-06-15 01:59:41 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176483415 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176483648 Today I take an emergency leave because I involved with a car accident during the time I on my way to Nexus.]]> 2017-06-15 02:02:05 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176483648 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176483786 Today i learn how to key in the guest request in the computer so that will be easy for us to follow up guest request and we must follow up every 15 minute.]]> 2017-06-15 02:03:45 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176483786 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176484372 Today I apply the procedure of how to handle guest complain and request especially a chinese guests call.]]> 2017-06-15 02:10:02 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176484372 clement03_christopher https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176484667 Today is my last day of internship and last day in the operater or customers service. I have applied all knowledge that i have learn here an do a task that being given.]]> 2017-06-15 02:12:24 UTC https://padlet.com/clement03_christopher/NexusKarambunaiResort/wish/176484667