Group 11 Staff PL Day Reflections by

2025-09-12 05:51:43 UTC

What struck me most was Shopee’s innovative use of AI, data analytics, and large language models (LLMs) to enhance both customer experience and seller support. For example, technology is applied not only in customer service chatbots and backend processes but also in tools and systems that help sellers manage their businesses more effectively. I was also impressed by how different roles—data analytics, AI, customer experience, and operations—work seamlessly together to drive success in a competitive digital landscape. Another key takeaway was Shopee’s strong emphasis on continual improvement, where systems, processes, and people are constantly evolving to adapt to rapid digital changes.

2025-09-12 05:57:58 UTC

The visit underscored the need to prepare students for a future where technology, adaptability, and innovation are deeply interconnected. For teaching and learning, this means moving beyond content delivery to fostering skills such as critical thinking, problem-solving, creativity, and adaptability. We need to design learning experiences that reflect real-world challenges, where students can collaborate across disciplines, use digital tools effectively, and respond to evolving contexts with continual improvement in mind. At the same time, educators need to create dynamic and future-oriented learning environments that help students connect classroom learning with the fast-changing demands of the digital economy. Importantly, educators should also tap on AI to better cater to the diverse abilities and profiles of students in the class, so that learning can be more personalised and efficient.

2025-09-12 06:22:35 UTC

that AI still needs "the human touch" to be something people would want to interact with - eg. robots resembling humans or dogs. that the applications for one area of robotics can have multiple uses - eg. assembling cars and farming.

2025-09-12 06:23:44 UTC

we need to help our students learn and evolve, or risk them being replaced.

2025-09-12 06:29:11 UTC

Singhealth setup a whole department to explore, study, analyse and plan the implementation of new technology and AI. They also walk the ground and understand the needs of the people on the ground and not just at the management level.

The AI assists in helping diagnose and analyse, before the doctor gives the final confirmation. Which means a skilled human input is still as important

2025-09-12 06:34:03 UTC

From the URA LJ, systems thinking and being able to take on different perspectives. For example, understanding perspective of different age groups / interests groups and how they have a stake in urban planning.

2025-09-12 06:39:49 UTC

Singhealth also uses AI and tech to make their work processes better, removing duplicate work when transferring data from one system to another like originally their ward food menu is doctor write and key the dietary restriction. Nurses have to use another system to order the food, and have to manually take note of the dietary restrictions. But now after the doctor set the restrictions, the data will go into the next system so only food with the same restrictions can be selected.

2025-09-12 07:04:31 UTC

Shopee showed me that what they showed on the platform/app is actually a result of collaboration from different departments like sales, engineering and marketing. Alot of psychology is involved as they studying of human behaviour is important in this area.

How to enhanced product publicity, attractiveness, predict/preempt buying behaviour to boost sales using Al. The sellers could also promote their products through AI buy creating AI models based on static photos.

2025-09-12 07:05:03 UTC

Our students may need to prepare themselves that they will probably need many skills sets and they are not going to work in one company for life (if they hope to).

Adaptive Thinking and life long learning is probably what they need to prepare themselves mentally.