ESP 212 - Dealing with complaints by Néstor Cortés

Listen to the events

ncorts1 — 2021-03-25 19:56:32 UTC

Audio of Mr Horton

ncorts1 — 2021-03-25 20:03:36 UTC

Answer these questions

ncorts1 — 2021-03-25 20:06:14 UTC

With an audio or text

Student A

ncorts1 — 2021-03-25 20:26:10 UTC

Look at the following problems and complain to reception (Student B). Then swap roles and deal with the complaints of Student B's using the language from the previous activities.

Student B

ncorts1 — 2021-03-25 20:30:41 UTC

Deal with the complaints (Student A) using the language from the activity before. Then swap roles and complain to Student A of this problems.

USE THIS LANGUAGE TO COMPLAIN AND TO DEAL WITH THE COMPLAINTS.

ncorts1 — 2021-03-25 20:32:57 UTC

Mauricio Puyol

2021-03-25 22:02:25 UTC

Jessica

2021-03-25 22:04:49 UTC

Francisco

2021-03-25 22:12:46 UTC

sandra

2021-03-25 22:33:09 UTC

Jessica-Mauricio

2021-03-25 22:39:19 UTC

Dominique - Camila

2021-03-30 06:56:38 UTC

1. Mr. Horton thinks the necklace was lost or stolen.

2. Mr. Horton wants to know where his wife is.

3. The receptionist explains that Mrs. Horton was in the wrong room then she was promoted to a better one after that she reports the loss of the necklace, so the receptionist communicates with housekeeper and the necklace was found.

4. She´s in her room resting.

5. When Mrs. Horton changed rooms was the phone number not updated? // I’m not sure ☹

6. Give the Apologize for the inconvenience and offer some free service.

Sandra

2021-03-30 17:09:33 UTC

1. Mr Horton

thinks jubto was stolen with other belongings
2 mr horton wats to know his wife is because she isn,t in room 212
3 the receptionist explains that they changed her to a larged room
4 because they changed her to another room and the operator dis not have that information
5 I would apologize and offer you a free day of lodging.

Dominique

2021-03-30 22:59:06 UTC

More useful language

ncorts1 — 2021-04-08 22:56:03 UTC

And more Useful language

ncorts1 — 2021-04-08 22:56:24 UTC