- Supervisor orientation and company briefing.

- A guided tour of the operations office, storage area, and bridal boutique.

- An overview of the several wedding package options, including the House Package, Hall 1, Hall 2, and Hall 3.

Involved Process:

- Attend a briefing on daily operations, safety procedures, and business policies.

-Guided tour of important departments.

- Find out the features and costs of the various packages.

Materials/Equipment Used:

- Orientation materials (safety guidelines, business handbook).

Activities:

- The bridal boutique's mirrors were cleaned with glass cleaner.

- The wedding package files (used file folders) have been updated and modified. -Serving clients by greeting them, giving them information, and responding to their enquiries

- Put the communication and customer service abilities I learnt at UMK into practice.

- Used dustpans and brooms to sweep the store floors.

-During TikTok live sessions, I helped as a live assistant by answering audience enquiries and assisting with catalogue displays.

-Practiced the digital marketing and communication techniques that were taught at UMK.

-During live broadcasts, I encountered difficulties answering a variety of client questions, these were fixed by working with my teammates.

-Using hangers and garment bags, I folded and packed bridal dresses in an orderly manner.

-To improve presentation, bridal accessories (jewellery,viel) were arranged in shelves and display trays.

-To improve the client experience, the display was kept tidy and appealing.

-Overcame small difficulties folding delicate clothes by doing as instructed by the supervisor.

- Serving clients and responding to their questions on wedding packages

-Participated in a task meeting to talk about upcoming events.

- Performed site visits with clients to inspect wedding venues

- Replaced the package in the catalogue (using ipad and catalogue files) and removed the trash (used waste bags and bins).

- Shared a story (poster) on Instagram to advertise the boutique.

-Utilised UMK's organisational and digital marketing skills

- Used a smartphone and the TikTok software to host a live TikTok event to advertise wedding packages.

- Created and uploaded a promotional poster using Instagram and Canva.

- Using UMK's communication and digital marketing resources

-Swept the boutique floor with a dustpan and broom.

- Promoted wedding packages by hosting a live TikTok session.

-Clothes were folded and placed in storage.

-Created and displayed advertising posters served clients and responded to their questions using UMK's marketing and event management expertise

-I used a smartphone to post a story on Instagram.

- Used packaging materials to pack door gifts for wedding festivities.

-Instagram story (poster) was uploaded to promote the boutique.

-The wedding event's packed door gifts

-Hosted as a live TikTok host in order to interact with viewers and advertise packages.

-At the boutique, I answered questions and served customers.

-Used social media apps, packaging materials, and smartphones

-Utilising a smartphone and the TikTok app for live streaming

- I used my UMK communication and marketing abilities to host a live session on TikTok to promote wedding packages.

-I also answered questions and helped clients at the boutique.

-Served customers with reservations and questions by providing customer service.

-Created advertising posters for wedding packages.

-Instagram stories were posted to advertise boutique wedding packages.

-Hosted a live TikTok session to interact with users and advertise packages.

-Used apps for Instagram, TikTok, Canva, and smartphones.

- Posted story on Instagram for boutique promotion (used smartphone)

- Served customers at the boutique, answered inquiries and assisted with bookings

- Leader of catering and managed event flow

- Served customers at the boutique

- Posted story on Instagram for boutique promotion (used smartphone)

- Served customers at the boutique, answered inquiries and assisted with bookings

- Posted story on Instagram for boutique promotion (used smartphone)

- Served customers at the boutique, answered inquiries and assisted with bookings

- Created a catering schedule for upcoming wedding events (used computer and scheduling software)

- Served customers at the boutique, addressing inquiries about wedding packages and services

- Served customers at the boutique, assisting with inquiries and bookings

- Made and posted an Instagram story for boutique promotion (used smartphone and Instagram app)

- Created a catering schedule for upcoming events (used computer)

- Posted story on Instagram for boutique promotion.

- Served customers at the boutique.

- Posted a story on Instagram to promote the boutique (used smartphone and Instagram app)

- Provided mutual support to colleagues in the boutique, assisting with daily operations

- Folded fashion items and organized them in storage/display areas

- Served Customers

- ⁠Edit story

- ⁠Served customers

-⁠Post story on Instagram

- Served customer

-Served customer

-Post story in instagram

- Post story on Instagram

- Performed site visits with clients to inspect wedding venues

-Served customer

-Created and posted a story on the company’s social media platform.

-Published a feed post to engage with followers and promote current promotions.

-Served customers

-Edit video Hall 3 (Capcut)

-Served customers

-Post video on instagram

-Served customers

-Packing goodies

-Served customers

-Edit video to promote Hall 3

-Created and posted a story on the company’s social media platform. (Instagram)

-Served customers

- Continued editing Hall 3 video

(Hall 3 will open on 1/5/25).

- Posted stories on Instagram.

- Served customers

- Used video editing apps and smartphone

- Applied digital marketing and video editing skills.

-Packed goodies for event.

-Posted Instagram story

-Edited event video.

-Served customers

-Post poster in Instagram about promotion

-Served customers

-Send goodies to Hall 3 for event

-Created and posted a story on the company’s social media platform (Instagram)

-Served customers

-Created and posted a story on the company’s social media platform (Instagram)

-Served customers

-Swept boutique

-Made catering schedule

-Edited video

-Used cleaning tools, scheduling software, and video editing software.

-Visited site with customers to view wedding hall.

-Served customers at the boutique

-Used communication and customer service skills

-Posted a story on Instagram.

-Created a catering schedule.

-Hosted a live session on TikTok.

-Used smartphone and scheduling tools.

-Acted as head caterer for event.

-Decorated food table for the bride

-Used catering tools and event decor materials

-Posted a story on Instagram.

-Served customers at the boutique.

-Cooperated with team members in daily boutique operations.

-Used smartphone and customer service skills.

-Served customers

-Created and posted a story on the company’s social media platform. (Instagram)

-Served customers

-Created and posted a story on the company’s social media platform. (Instagram)

-Served customers

-Created and posted a story on the company’s social media platform. (Instagram)

-Served customers

-Created and posted a story on the company’s social media platform. (Instagram)

-Served customers

. Served customer

. Post story on Instagram (Poster)

-Post a poster on Instagram about promotion

-Packing goodies for event

-Post story on Instagram

-Post feed on Instagram (video)

-Served customers

-Made catering schedule

-Post story on Instagram

-Served customers

-Served customers

-Post story on Instagram

-Recheck catering schedule

-Created and posted a story on the company’s social media platform. (Instagram)

-Served customers

-Make payment receipt

-Post story

-Customer service

-Make payment receipt

-Edit video

-Made catering schedule

-Served customers

-Post story on Instagram

-Packing goodies for event

-Served customers

-Acted as head caterer for event.

-Decorated food table for the bride

-Used catering tools and event decor materials

-Created and posted a story on the company’s social media platform. (Instagram)

-Served customers

- Served customers

-Served customers

-Created and posted a story on the company’s social media platform. (Instagram)

-Served customers

-Served customers

-Posted a story on Instagram.

-Served customers at the boutique.

-Cooperated with team members in daily boutique operations.

-Post story

-Served customers

-Make payment receipt

-Created and posted a story on the company’s social media platform. (Instagram)

-Served customers

-Post story on Instagram

-Post feed on Instagram (video)

-Served customers

-Post story

-Served customers

-Created and posted a story on the company’s social media platform. (Instagram)

-Served customers

-Served customers

-Site visit hall with customers to look the hall

-Post story

-Served customers

-Make payment receipt

-Created and posted a story on the company’s social media platform. (Instagram)

-Made catering schedule

-Utilising a smartphone and the TikTok app for live streaming

- I used my UMK communication and marketing abilities to host a live session on TikTok to promote wedding packages.

-Post story

-Packing goodies

-Served customers

-Made catering schedule

-Utilising a smartphone and the TikTok app for live streaming

-Make payment receipt

-Acted as head caterer for event.

-Decorated food table for the bride

-Used catering tools and event decor materials

-Post story

-Served customers

-Make payment receipt

-As a live helper in Tiktok to promote wedding packages and clothes

-Editing video

-Post story

-Served customers

-Served customers

-Live helper

- Post story

I am passionate about tourism and entrepreneurship, and I enjoy exploring new experiences, especially those related to event management, marketing, and customer service. I am also actively involved in co-curricular and volunteer activities throughout my studies, as I believe in building both academic and personal growth.

(h21a2338)

Nur Ain Elieyana Binti Mohamad Zulkifli

(h21a2338)

(h21a2338)