We all lead by our attitudes and behaviours.

Being intentional is the starting place for us all as we commit to living our values and meeting moments and each other with empathy and clearness.

• changing government funding arrangements (support@home)

• new accreditation framework (July 2025)

• Strengthened Standards (July 2025)

• new or unified teams;  

• new roles; 

• improved role clarity; 

• automated, changed or simplified workflows and processes; 

• new programs requiring new approaches and capabilities.  

1. Leading self

2. Leading others

3. Leading program or function

4. Leading organisation

• Discussions with other health organisations 

• Research and identification of best practice models 

• Understanding the priority capabilities needed to deliver on our vison and strategic priorities.  

Courage

Authenticity

Respect

Excellence

Client First: Always prioritising the needs, goals and preferences of the client, ensuring safe, respectful and person-centred care. 

Collaboration: Working effectively across teams, sharing knowledge, supporting colleagues and valuing diversity of thought and experience. 

Communication: Listening with intent, speaking respectfully and clearly, and using appropriate channels to keep others informed. 

Accountability: Taking ownership of your role, acting with integrity, and following through on commitments and responsibilities. 

Adaptability: Being open to change, resilient in the face of uncertainty, and committed to continuous learning and improvement. 

Excellence: Striving for high standards in service delivery, documentation, and professional conduct at all times. 

Respect & Inclusion: Creating a safe and inclusive environment for clients, colleagues, and community members, regardless of background or ability. 

Leading others

Leading program/service

Leading organization