1. 2 large warehouses in Ho Chi Minh City and Bac Ninh

2. Secure warehouse for high-value items

3. Specialized areas according to product types

1. Professional delivery service with extremely fast delivery time and nationwide coverage

2. Cooperate with top carriers: Shopee Xpress, JnT, Ninja Van, etc.

1. Shopee's business development team supports sales promotion

2. Support shop decoration and promotion program settings

3. Support chat service with buyers

4. 24/7 customer care service

• Fast delivery time, within 24 hours,

• From Hanoi to Ho Chi Minh City only takes about 1 - 2 days.

• Good rates for small shops

• Control COD flexibly on weekdays

• Free pickup, free return delivery, maximum support for saving business costs for shop owners.

• And many other attractive privileges exclusively for shop owners on Shopee

• Waiting for confirmation: the order is in the process of being confirmed by the system

• Waiting for pickup: order information has been transferred to the Seller for delivery to the shipping unit

• Waiting for pickup: the order has found a driver and the driver is on the way to pick up the goods

• Delivering: the order is being delivered to the Buyer

• Delivered: the order has been successfully delivered to the Buyer

• Cancellation: the order has been successfully canceled

• Return/Refund: the order has been returned successfully

• The selected items are transported to the sorting area

• Items are scanned to identify the order they belong to.

• Items are sorted into bins or carts based on order number.

• Bins or carts containing items from the same order are grouped together.

• Bins or carts containing grouped orders are transported to the packing area.

• Sellers send their products to Shopee's warehouse.

• Shopee receives products and tests them to ensure they meet Shopee's quality standards.

• When customers place an order, Shopee's order management system will automatically send pickup instructions to the relevant warehouse.

• Shopee will then ship the order to the customer using its own logistics network or through a third-party logistics provider.

• Shopee tracks all orders placed through the FB program

• Shopee has a team of customer care staff ready to support customers 24/7 through the following channels:

• Hotline 1900-1221: Customers can call the hotline for phone support.

• Online chat: Customers can chat directly with customer service staff via chat.

• Consultation via email: Customers can send an email to the customer care department for support.

• Shopee allows customers to return or exchange products within 7 days from the date of receipt. To return or exchange the product, customers need to meet the following conditions:

• The product is intact, unused, and still has tags intact.

• The product is not defective due to the customer.

• Return or exchange products must be sent to Shopee's warehouse in accordance with regulations.

• The process for returning products on Shopee is as follows:

• Customers submit return requests: Customers can submit product return requests via chat or email.

• Shopee verifies the return request: Shopee will verify the customer's return request.

• Shopee requires customers to send the product back to the warehouse: If the return request is accepted, Shopee will ask the customer to send the product back to the warehouse.

• Shopee checks the product: Shopee will check the product and confirm the product's condition.

• Shopee refunds or exchanges a new product: If the product meets the return conditions, Shopee will refund or exchange a new product for the customer.