https://padlet.com/astramentore/m32o2bfufebvt86c en-us 2023-07-31 12:58:25 UTC 2025-04-24 07:16:30 UTC hello@padlet.com astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2653559922

if all features seem to be irrelevant, it can be because of missing nuances/feature peculiarities; 

learning more details can ease the process, since when you see the value of the suggestion yourself, it's easy to show why the suggestion can be beneficial for the user;

it happens, so we can easily leave feedback to improve the tool; 

ask about user's site goal and edit the info in the USP - Overview; 

it's not a must to connect a suggestion to a user's initial issue; 

]]> 2023-07-31 13:03:38 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2653559922 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2653560897

almost all our features/tools are free of charge, so we don't sell; 

we're a big and developing company, and it's ok to encourage users to use new features and tools for them (free or paid); 

some users would like/are ready to invest more, especially when we suggest purchasing a domain or mailbox; 

when clients own a successful business, it's a common practice to invest more to get higher profit; 

]]> 2023-07-31 13:05:47 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2653560897 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2653561453

everything depends on a user's mood, and it's no one's fault that the issue cannot be solved on the spot; 

this helps to fill the void, and switch from a missing feature/escalation to an opportunity to grow with suggestions;

avoid assumptions - you never know if the user is open to suggestions until you ask;

]]> 2023-07-31 13:07:08 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2653561453 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2653563030

avoid assumptions - you never know if the user has enough time/ready to work on the feature until you ask;

treat the suggestion as a user's new request, which is as important to address as a user's main issue; 

going through the steps together with the user helps to be sure that the set-up is completed 

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 the focus of the company is to make impact on user's business and track it precisely, by measuring the impact of a particular suggestion on user's particular site at a particular stage of development;

to make it wise and profitable for our users the special team was created and the tool as USP revamped and a new sorting model incorporated;

it allows tracking impact in terms of GPV (money) and traffic, and avoiding suggestion such as a scrollbar and clickable phone number which mean nothing in terms of business development;

Some suggestions are for a site completion, so the user can finish with it and work on the GPV (money) and traffic;

we aren't professional designers, and it's a matter of someone's personal opinion, which can be delivered by user's friends, while we can focus on smth serious;

our users are not aware of a variety of tools and features we offer, which they can use and benefit from;

 the A/B test with a locked USP was launched to investigate the impact and set the plan according to the results;

]]> 2023-07-31 13:42:00 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2653579057 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2653581015 2023-07-31 13:46:06 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2653581015 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2653581448 2023-07-31 13:46:57 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2653581448 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654068745 It's not important whether the suggestion is connected to a user's initial issue or not. We choose the feature/tool which we find beneficial for the user to use. ]]> 2023-08-01 08:46:12 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654068745 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654075405 2023-08-01 09:04:51 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654075405 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654075782 On chats and calls, we can see the user’s mood straightaway, so we can go with suggestions whenever it’s suitable. If the user is in a good disposition, we can give propositions even when the issue is not directly solved*, so the main criteria for propositions is the user’s mood]]> 2023-08-01 09:06:07 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654075782 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654075817

Issue is resolved

Issue resolved itself or the user did it (e.g., a local one)

Chat/Call transfer, a user's mood is Ok

Offline escalation, the user feels OK

The request is S&F/FR, their reaction is neutral/positive

]]> 2023-08-01 09:06:13 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654075817 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654075906

The user is irritated/frustrated/angry during the whole conversation

Escalation of a sensitive issue due to OOS (Risk, AA, Security)

User leaving Wix and doesn't want to continue using our platform

]]> 2023-08-01 09:06:28 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654075906 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654099977 2023-08-01 10:16:53 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654099977 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654100369 ON CHATS: While acknowledging the issue and waiting for the user to reply, use this minute to open the site and the USP, check site's goal, suggestions, etc. + take a minute to review the info when you go to check the issue]]> 2023-08-01 10:18:20 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654100369 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654100450 ON CALLS: Use a minute to take a look at the site and USP when you put the user on hold and go to check the issue + use every moment you're free or waiting for the user]]> 2023-08-01 10:18:37 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654100450 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654102850 Even if the feature/tool is related to the other bundle, you have a basic understanding what it's for and how it works. So, think about the suggestion + ask a PQ, update "Overview" in the USP, etc.]]> 2023-08-01 10:24:51 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654102850 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654103192 2023-08-01 10:26:01 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654103192 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654155643 2023-08-01 12:52:45 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654155643 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654155821 2023-08-01 12:53:09 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654155821 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654156975 2023-08-01 12:55:37 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654156975 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654157742 https://support.wix.com/en/article/setting-up-wix-gift-cards-9451439]]> 2023-08-01 12:57:16 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654157742 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654161219 This is always helpful to use the value of the suggestion from the "Why you should recommend this" and "Related Article" sections. Besides, you can see what is considered a successful implementation to guide the user]]> 2023-08-01 13:03:36 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654161219 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654172115 1. This is an online shop with sneakers - https://www.awesome-shoes.online/
2. We can edit "Overview" and add a Business Type and Industry after having checked the site
3. I consider "Setting Up Wix Gift Cards" to be a relevant suggestion as they manage a store, they have products in it, so gift cards can be a good option for their clients]]> 2023-08-01 13:24:35 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654172115 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654181176 1. I open the info about the suggestion in the USP, check "why you should recommend" + open a related article, and present: mentioning "why" I suggest this feature, "how" the user can benefit from it:

"Upon checking your website, I noticed that you're managing and developing a sneakers shop, so it would be a great idea to create Gift Cards for your customers. Using them will definitely help to increase traffic and awareness for your site, as well as to get new customers and keep existing customers coming back again and again"]]> 2023-08-01 13:41:10 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654181176 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654186063 2. In order to implement the suggestion, the user should enter Gift Card details and save it. So now, I can encourage the user to implement the suggestion together + guide the user through the steps using the "related article":

"I'll gladly show you how to add a Gift Card to your store, it'll take just a couple of minutes while we're on the chat/call. What do you think?"

...

"Please click here to access the Gift Cards tab in your site's dashboard and click 'Add Gift Card' to Site button"]]> 2023-08-01 13:50:04 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2654186063 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658706950

Suggestions list (All)

Targeting (parameters: language, verticals, site ready, site stage, etc.)

Sorting model (chooses & rates)

]]> 2023-08-09 13:02:46 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658706950 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658711515 2023-08-09 13:11:31 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658711515 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658712993 Wix user]]> 2023-08-09 13:14:17 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658712993 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658713219 Wix Store user from Denmark]]> 2023-08-09 13:14:34 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658713219 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658713671 Wix Store user from Denmark with connected payment method and ready to sell]]> 2023-08-09 13:15:12 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658713671 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658714423 Take into account other Wix Store users from European region , check their actions and success these actions brought (or not) in the last 6 months]]> 2023-08-09 13:16:08 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658714423 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658715794 Rating these suggestions from the most impactful to least]]> 2023-08-09 13:17:58 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658715794 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658716156 USP]]> 2023-08-09 13:18:34 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658716156 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658716514 ~80 suggestions]]> 2023-08-09 13:19:06 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658716514 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658716860 ~60 suggestions]]> 2023-08-09 13:19:40 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658716860 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658717000 ~35 suggestions]]> 2023-08-09 13:19:52 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658717000 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658717238 ~15 suggestions]]> 2023-08-09 13:20:16 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658717238 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658717659 ~15 suggestions]]> 2023-08-09 13:20:52 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658717659 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658717823 ~first 5 suggestions out of 15]]> 2023-08-09 13:21:07 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658717823 astramentore https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658722161 2023-08-09 13:27:04 UTC https://padlet.com/astramentore/m32o2bfufebvt86c/wish/2658722161