Call 999
Use when someone’s life is at risk, someone has seriously harmed themselves, taken an overdose, or they cannot keep themselves or someone else safe.

• you need urgent help for your mental health

Get help from 111 online or call 111 and select the mental health option.

Call 111 and select the mental health option / option 2
For urgent mental health help when it is not a 999 emergency. The NHS says 111 can help people access trained mental health support and advice.

Text SHOUT to 85258
Free 24/7 text support in the UK for anyone struggling to cope.

Text SHOUT to 85258
Free 24/7 text support in the UK for anyone struggling to cope.

116 123 — free, 24/7
Confidential listening support for anyone struggling, distressed or feeling unable to cope.

116 123 — free, 24/7
Confidential listening support for anyone struggling, distressed or feeling unable to cope.

116 123 — free, 24/7
Confidential listening support for anyone struggling, distressed or feeling unable to cope.

The NHS lists Childline as a free listening service for people under 19.

0800 58 58 58 — 5pm to midnight daily
For anyone over 18 affected by suicide or suicidal thoughts.

0800 58 58 58 — 5pm to midnight daily
For anyone over 18 affected by suicide or suicidal thoughts.

Local mental health charity offering services including advocacy, counselling, education, employment support, welfare rights advice and therapeutic day support.

07432 736 495
info@cityconnections.org.uk
City Connections links people to health and wellbeing services in the Square Mile and can help people find the right support.

Includes mental wellbeing, social wellbeing, City Connections and winter wellbeing guidance.

020 8356 4459

0800 056 0905 — free from a landline

Open Monday to Friday, 9am to 5pm, excluding bank holidays.

Freephone, available all hours. The City page notes this is for urgent advice but not an emergency response; emergencies should still go to 999.

Mon to Fri: 9am - 5pm (24 hours at weekends) https://youtu.be/_cfFtN3j7E0?si=jP_0lxTUTBFnee4u Contact

• for emergency social care relating to adults including older people and people with disabilities please call 020 8356 2300

• for mental health services contact the City and Hackney 24 hour mental health crisis line on 020 8432 8020

• for emergency social work services for children (aged 0-18 years), please call 020 8356 2710

If the social worker is unavailable, you will be able to leave a message.

Hours

• Monday to Friday, 5pm to 9am

• 24 hours at weekends and on bank holidays

What does the service deal with?

Hackney and City of London residents' non-medical emergency social care needs, such as:

• emergency mental health needs, including assessments

• welfare needs of vulnerable people in custody

• emergency needs assessments for older people and people with physical and learning disabilities

• child protection issues, including homeless children and young people within the requirement of the 1989 Children's Act, and urgent needs assessment

• information and advice

What can you expect?

• a response to, and action concerning your referral within two hours – although 85% of all referrals are dealt with in one hour

• professional response to your situation

• appropriate action

Who can access the service?

Anyone in Hackney or the City of London.

The NHS lists Childline as a free listening service for people under 19.

For emergency social care relating to adults, including older people and people with disabilities.

Mental health crisis support via out of hours page

020 8432 8020

Listed by the City and Hackney Emergency Out of Hours Social Work Service for mental health services.

For emergency social work services for children aged 0–18.

0800 011 3764

For concerns that someone may be at risk of radicalisation or being drawn into extremism. This is for confidential advice and early support. Prevent | Metropolitan Police

0800 789 321 — 24/7

For reporting possible terrorist activity or suspicious behaviour that could relate to terrorism. The Met Police says reports can be made online or by calling this hotline, which is staffed 24/7.

Online reporting route for concerns that may relate to terrorism. The ACT campaign says reports are reviewed 24/7 and that it is okay to report even when you are unsure. https://act.campaign.gov.uk/

counter.extremism@education.gov.uk

Open Monday to Friday, 11am to 3pm, excluding bank holidays. This is for concerns about extremism linked to education settings in England, including institutions, staff, external people or organisations trying to influence settings.

Some London safeguarding partnership pages direct practitioners to complete a Prevent referral form and email it to this Met Police Prevent referral address, copying in the relevant local safeguarding/MASH route where required. If you are worried about the welfare or safety of a child or young person

Email: mashagency@lewisham.gov.uk

City of London Prevent contacts

City of London Police Prevent Team

020 7601 2442
Open 8am to 4pm, Monday to Friday. The City of London Police Prevent page says you can email the Prevent Team or call them on this number.

National Prevent advice line for City of London concerns

0800 011 3764
The City of London Prevent page also lists the national police Prevent advice line for confidential concerns.

Non-emergency police

101

Use for non-emergency police concerns where advice is needed and it is not an immediate danger.

0800 555 111

For anonymous reporting of crime or suspicious behaviour. The Met Police contact page lists Crimestoppers as an anonymous reporting option.

If you are concerned for yourself or someone else, please use the following support services:

Childline – or call free on 0800 1111

Samaritans– or call free on 116 123

Anxiety UK – or text 07537 416905

Radicalisation concern / early advice: call 0800 011 3764.

Possible terrorist activity: call 0800 789 321.

City of London Police Prevent Team: call 020 7601 2442.

Education settings extremism advice: call 020 7340 7264 or email counter.extremism@education.gov.uk.

Democracy
The rule of law
Individual liberty
Mutual respect and tolerance of those with different faiths and beliefs

Education providers are expected to actively promote these values as part of learners’ wider personal development, safeguarding, citizenship and preparation for life in modern Britain. The Department for Education links these values to spiritual, moral, social and cultural development, often known as SMSC.

If you have any Safeguarding concerns, please contact:

Safeguarding Lead-  Candice.Fanning@cityoflondon.gov.uk / 020 3838 1399 / 07889402965

Deputy Lead- Rahil.Patel@cityoflondon.gov.uk / 07598069213

Deputy Lead- Robin.Sengupta@cityoflondon.gov.uk / 0792 070 3087

Deputy Lead- Catherine.Hughes@cityoflondon.gov.uk / 0207 332 3209

For Information, Advice & Guidance (IAG) please contact:

Catherine.Hughes@cityoflondon.gov.uk / 0207 332 3209

Alternatively, use our General Contact Email and one of our team will respond swiftly.

Have a Conversation: Guidance on talking about online life with your child can be found on the Childnet website Have a conversation | Childnet

Have a Conversation: Guidance on talking about online life with your child can be found on the Childnet website Have a conversation | Childnet

1. 
   

   democracy

2. 
   

   the rule of law

3. 
   

   individual liberty

4. 
   

   mutual respect

5. 
   

   tolerance for those with different faiths and beliefs.

If someone is at immediate risk of harm, call 999.

City of London Adult Social Care
Monday to Friday, 9am to 5pm
020 7332 1224

Out of hours / weekends / bank holidays
City and Hackney Emergency Duty Team
020 8356 8855 or 020 8356 2300

If you have any Safeguarding concerns, please contact:

Safeguarding Lead-  Candice.Fanning@cityoflondon.gov.uk / 020 3838 1399 / 07889402965

Deputy Lead- Rahil.Patel@cityoflondon.gov.uk / 07598069213

Deputy Lead- Robin.Sengupta@cityoflondon.gov.uk / 0792 070 3087

Deputy Lead- Catherine.Hughes@cityoflondon.gov.uk / 0207 332 3209

For Information, Advice & Guidance (IAG) please contact:

Catherine.Hughes@cityoflondon.gov.uk / 0207 332 3209

Alternatively, use our General Contact Email and one of our team will respond swiftly.

Gloji Smokefree City & Hackney is the local stop smoking service for adults and children (12+ years) who live, work, study or have a GP in Hackney or in the City of London. We offer 12 weeks of support to help you quit. You can choose to be supported over the phone or in person.

How gloji will help you be smoke free

Discover a winning formula combining science and psychology to help you quit smoking for good.

• Quit aids e.g. patches, vapes and gum.

• Support from fully trained, friendly stop smoking mentors.

• 12 weeks of interactive videos.

• Online articles, tips and guides.

• Bonus digital goodies like a recipe book and quit journal.

Behavioural signs of sexual abuse may include:

• running away from home or care

• withdrawn or overly compliant behaviour

• depression, self-harm or suicidal behaviour

• drug and/or alcohol abuse

• eating disorders (for example anorexia or bulimia)

• having unexplained amounts of money

• alluding to secrets that they cannot reveal

• telling others about the abuse.

Sexual exploitation can include seemingly consensual relationships or sexual activity in exchange for attention, a place to stay, gifts, money, cigarettes or illegal substances. It can also include serious organised crime.

When considering the signs and indicators of sexual abuse, it is important to recognise that young people may bring past experiences of abuse with them, even though they may not currently be experiencing abuse and it is essential that you know how to respond.

Call: 020 7332 3621 from 9am to 5pm, Monday to Friday

or 020 8356 2710 (out of hours)

Email: children.duty@cityoflondon.gov.uk

email on: help@aamail.org

• Shame and confusion – what is happening? What have I done wrong?

• Afraid of being blamed and judged – by others in your family/community, teachers, social workers etc

• Fear – for yourself and also for your child or young person – what will happen to them if I ask for help?

• At a loss as to what to do

For support with this you can phone our helpline on 01273 622822.

Safeguarding is everyone’s responsibility.

If you are worried about yourself, another learner, a child, young person, or adult at risk, please do not ignore it. However small the concern may seem, it is always better to share it.

Report a safeguarding concern here:
ases.safeguarding@cityoflondon.gov.uk

Contact the Safeguarding Team:
020 3838 1399

In an emergency, call 999.

Safeguarding is everyone’s responsibility.

If you are worried about yourself, another learner, a child, young person, or adult at risk, please do not ignore it. However small the concern may seem, it is always better to share it.

Report a safeguarding concern here:
ases.safeguarding@cityoflondon.gov.uk

Contact the Safeguarding Team:
020 3838 1399

In an emergency, call 999.

• Domestic Abuse Support - City of London

• National Domestic Abuse Helpline (24/7): 0808 2000 247
  Visit the National Domestic Abuse Helpline website

• In an emergency, call 999

If you are worried about a child who lives in the City of London 

Call: 020 7332 3621 from 9am to 5pm, Monday to Friday 

or 020 8356 2710 (out of hours) 

Email: children.duty@cityoflondon.gov.uk