Our research revealed that 100% of customers accessing virtual services through Jefferson County would find it both beneficial and valuable to have an option to utilize a software application to conduct an on-line chat conversation via text or text or text-to-speech, as another option for the client to access case information and service direction.

These populations include high-risk vulnerable individuals such as the elderly who have no support network, and school children of low-income families

  is driving dangerously due to distraction; they’re driving with their hands off the wheel or their eyes off the road. We’ve all seen drivers who are focused on their phone instead of the road or holding a breakfast burrito instead of the steering wheel. We’ve probably been that driver at some point. A major contributing factor is that we rarely receive distraction disrupting feedback from our phones, other drivers, or our cars. 

How might we provide real-time feedback to increase safe, focused driving?