-Getting to know colleagues at the new workplace and their respective departments.

-A brief briefing from Ms. Izzah, BVR supervisor, to all new interns, which is to learn the basics of all the tasks done by the front office department.

-Understanding the list of room packages and meal sets offered by Bidong View Resort.

-Working in office hours shift from 11AM until 7PM

-On my second day assigned to the front office

-I am still being trained to check in and check out guests of the resort.

-My supervisor named Izzah & Nadhirah is teaching me how to do it.

-I was assigned to be a maintenance person to maintain the rooms that had problems and needed to be repaired.

-Mr. Ariff, who is skilled in maintenance, taught me to repair the broken BD Box in one of the rooms at the resort.

-I was managing the check out for customers while being assisted by my colleagues, Natalia and Wani.

-Helped by Mr. Ariff.

-Today installed 21 units in all the rooms that have not yet been changed.

-My brother Ariff and I were assigned to solve the problem quickly because the guest would check in soon after the problem was solved.

-My brother Ariff and I worked out a formula to install the bedside lights.

-Collect all old DB Boxes and throw them in the garbage disposal to be burned.

-Remove and wash the toilets after maintenance.

-Thanea was assigned to the reception, I was assigned to enter the maintenance department with brother Ariff.

-Installed a bedside lamp on the headboard wall.

-Learn how to open

-Make a cashier summary report.

-Check the room before guest check in to ensure the room is ready to use.

-Contacting guests who check in late, this is because guests who booked through booking.com if they do not show up before 7PM, their booking will be released.

-Maintain the reception area for guest check-out.

-Check out guests through the I-Hotel system.

-Notify the housekeeping group of a room that has been checked out to clean the room.

-Notify the BVR Complaint group if there are rooms that are found to have problems and damage to be repaired by the maintenance staff.

-Rearrange the room key cards according to the room number and block and rearrange the check-out file into the shelf that has been provided.

-After taking care of the counter from 11AM to 12AM, uncle Ah Peng as the BOD of Bidong View Resort told me to clean and sweep the dry leaves that were found falling around the livestock area.

-After finishing sweeping the dry leaves, he told me to feed the fish and ducks in the animal husbandry area.

-Sweeping the dry leaves that fell in the livestock area.

-After finishing throwing away the garbage at the disposal site, I was assigned to take care of the reception counter again.

-Iman was assigned to take care of the reception for guest check-out, I took care of the pool booth.

-Selling light snacks and renting floats to guests.

-Natalia was assigned to look after the pool booth while the two of us were looking after the reception counter because there would be guests checking out.

-Making post charge and post payment to guests who upgraded rooms and added facilities in the room.

-Please take pictures/video.

-Pick up event equipment.

-Feeding bran to the ducks, rabbits and fish.

-Maintain float & snack booth.

-Inflate existing and newly opened floats.

-Clean pool booth and refrigerator.

-Maintain the float & snack booth.

-Pack the float booth and restock the snack items

-While showing it to guests who are staying at BVR.

-There are several packages for guests to ride horses around the beautiful atmosphere around BVR.

-Learn to make pool and convenience reports.

-Update guest information who wants to check in that day.

-Clean the FO counter for new preparation the next morning.

-Create pool and convenience sales reports.

-WhatsApp guests who want to check in the next day.

-Restart all PCs to start the new day.

-Clean the float store and arrange the floats so that the room looks neat and organized.

-I was assigned by Uncle Ah Peng to clean the duck coop, which means collecting dry leaves and garbage.

-Feeding farm animals such as ducks, rabbits and fish.

-I was assigned by Uncle Ah Peng to clean up the remaining dry leaves that fell into the pond.

-After finishing, I was required to feed the fish.

-Arrange guest check out for the next day.

-Clean the service counter.

- Be a customer service by replying to chat ii customers who ask about BVR.

-Doing night audit to arrange CO on that day and the previous day.

-Charging all technology that will be used the next day also on midnight shift.

-Making sales pool and convenience store reports.

-Providing free gift reviews.

-Making sales pool and convenient reports.

-Packing up the items on the counter so they look neat and ready for the new shift the next morning.

-Maintaining the pool booth for selling floats and light snacks ii 4PM-8PM.

-After finishing maintaining the booth, you are required to tidy up and rearrange the floats and snacks neatly.

-In addition, taking care of check-in at the lobby counter at night.

-Next, clean the livestock area by sweeping away dry leaves and dead branches.

-Renting lifebuoys and selling light snacks such as ice cream crackers and carbonated water to visitors who wanted them.

-Having 3 shifts to take care of the pool booth, namely Morning, Afternoon and Evening.

-However, at that time I took care of the Morning from 8 am to 12 noon.

-The tasks performed in the morning shift include listing the guests who will check out that day, continuous stay, housekeeping rooms that need to be done and listing the block rooms, which are rooms that guests cannot use to check in.

-Check out should be done by guests before 12 noon, if more than that they will be charged as much as RM50 per hour.

-Therefore, we should give them a warning by sending a warning chat checkout as a reminder.

-My duties include taking care of the reception with 2 other colleagues, Natalia and Natasya.

-Taking care of check-in and responding to information given by guests.

-Among the tasks that need to be done are calculating sales pool and convenience store reports to be sent to BVR Transaction Update.

-In addition, organizing check out files and organizing free gifts to be given to guests who make reviews about their fun stay at Bidong View Resort.

-For the first hour I was assigned to take care of the reception registering guests who wanted to check in at 3-4 PM.

-Next, from 4 PM until 8 PM I was assigned to take care of the pool such as renting the pool and selling light snacks to guests.

-After taking care of the pool booth from 8 PM until 11 PM I was assigned back to the receptions section.

-A slight difference is that today I am on a full shift at the reception. As we know, if I am on the reception, the tasks I do are like checking in guests, answering questions from WhatsApp, and at the end of the shift we will calculate the total cash summary to be counted as the close shift.

-This preparation is important for taking care of the deer so that they can find shelter and are not afraid of humans who visit to see them, Tokey said to the deer seller.

-Tasks performed include taking care of guest check out. Giving gifts to guests who make reviews.

-In addition, after finishing I was given a new task from sv to create a new template regarding horseriding packages to give to guests.

-The duties performed by people working on this shift are as backup for other workers. My duties during the morning shift are to help check out guests at 12 noon and check in guests starting at 3 pm.

-In the picture shown, I am counting the guest cash deposit to see if it tallies or not with what is shown in the system.

-Next I am required to take care of the pool booth to rent out to guests who want to rent life jackets and sell light snacks to those who want to get them.

-Routinely when the midnight shift is done, I will do a convenience and pool report. It's a bit of a brain drain because it involves calculations.

-I was assigned to look after the booth at the pool while they were both assigned to look after the reception.

-This time my assignment was to take care of the reception as a check-in attendant for guests.

-At the end of the shift I have to count the convenience stock to ensure that the stock is always available for sale.

-In this shift I was assigned to temporarily guard the pool and then went back up to the reception counter to check in guests to help the people on the afternoon shift.

-Iman is assigned to look after the booth at the pool while I will look after the reception counter to check out the guests who want to leave on that date.

-After the office hour (OH) shift came in as our backup, I was assigned by my SV to refill the stock in the combination and the fridge at the pool.

-The tasks performed included making convenient and pool reports. After counting the money that was put in the envelope would be put into a safe deposit box to be counted at the end of each month.

-In addition, after counting the report, I was assigned to give a check-in message to guests who wanted to check in that day. This had to be done as early as 5am.

-The task performed on the evening shift is to take care of the reception to check in guests.

-And at the end of the shift, I am required to count the remaining combi stock to be noted in Google Drive.

-I was assigned to guard the booth at the pool while Natalia was assigned to check the guest rooms that had checked out.

-In the evening, I was assigned to guard the reception counter to check in guests.

-Izzah is assigned to take care of the reception because there are guests who will check out before 12 noon while I am assigned to take care of the pool booth first.

-After that, at 12 o'clock I am required to take care of the reception counter and check the rooms of the guests who will check in at 3 pm.

-For the first 4 hours I was assigned to take care of the booth pool and after that I went back to taking care of the reception counter.

-At the end of the shift I have to count the stock of the combination as the last shift of the day.

-I am assigned to look after the guests who check out together with Izzah while Natasya is assigned to look after the booth at the pool.

-After all the guests have checked out, I am instructed to refill snacks in each room where there are guests who have taken snacks in the room.

-After that, I need to check the rooms that will be checked in by the guests that day.

-Then, I am assigned back to look after the reception counter to check in the guests.

-Iman is on duty at the reception counter while I am assigned to guard the pool booth.

-While I was guarding the pool booth, there was a tragedy that took a life involving a child drowning while bathing in the adult pool.

-I had just returned from the toilet at around 10:40 in the morning and when I arrived at the adult pool, there were many people saying emergency and I saw an aunt helping the drowning child to remove the water from his body.

-The one who noticed the drowning was an aunt and after that I called Staff Alfa to call other staff to help do CPR.

-At that time, there were around 30 people around the scene.

-Staff Sabaruddin as the Bidong View Resort staff who did initial CPR on the child.

-I was assigned to guard the reception to register people who wanted to check in while being assisted by people on the office hour shift, namely Sakinah and Nadhirah.

-After that, I was told by my supervisor to arrange the newly arrived stock in the combine and refill the stock that had run out.

-The first hour I have to report for continuous stay, housekeeping and reserved room for today.

-After that, I am assigned to guard the pool for 4 hours to sell floats and snacks to guests.

-With the remaining 3 hours of work I return to the reception counter to help them manage guest check out.

-At night, most tasks involve doing reports such as sales pool and sales combination.

-I was assigned to guard the booth pool for 4 hours while they were assigned to guard the reception counter.

-After that, in the last 2 hours, I was required to count the stock in the kombinj to update it in google drive.

-The first 4 hours I was assigned to guard the pool booth, after that I returned to the reception counter to check in guests until I finished my shift.

-Helping the porter staff deliver guest items to the room due to staff shortage.

-Guarding the reception counter to check in guests who have not checked in yet.

-At the end of the shift, I am required to count the remaining combi stock.

-Tasya is assigned to look after the pool booth while I am assigned to look after the reception for the checkout of guests who want to leave that day.

-After that, I need to do a room check at 2 pm to ensure that the room that has been booked that day is comfortable and satisfactory for the guests to use.

-Assignments like the previous day such as making a sales pool report, sales combination, housekeeping report and maintenance report.

-In addition, I am also required to compile guest checkout files and make gifts for guests who make reviews to Bidong View Resort. This can give them consolation to commemorate their vacation here so that they can come back again.

-Similar to the previous task, which is to make a report. However, there is a slight addition to the task tonight because I need to make a special gift review for the guest who will check out in the morning.

-In addition, I also need to do some cleaning at the reception counter by wiping the table so that it looks clean, neat and organized.

-I work at the reception counter to check in guests until 5:30pm after which I also work to look after the pool booth to provide float rentals and sell light snacks to guests until 8pm only.

-Next, I was given a new task to help the staff at the cafe due to a shortage of workers. At the cafe I have to provide services such as delivering water to customer tables, cleaning the dining tables where customers have finished eating and washing cups and I have finished doing everything until 10:30pm.

-In the last 30 minutes, I return to the reception counter to do the closing shift and go home.

-At noon I work at the reception counter as a check-out attendant for guests. And at 3 pm I am assigned to take care of the reception for the check-in of guests. Because the number of guests who checked in that day was too many, Ms. Nurin as the supervisor who takes care of the cafe invited me to help with the cafe's affairs such as delivering water, setting the dining table and washing the equipment.

-On that day I was on duty to take care of check out until 1pm then I was required to refill snacks in each room as well as check the room for guest check in at 3pm.

-On that day the combination machine had a problem so we were required to send all purchases manually by just writing by hand because every purchase must be recorded because the person in charge of the night shift will send data to the transaction group.

-On that day the combination machine was still not repaired so my job was a little difficult because I had to calculate manually and enter it into the accounting book.

-After finishing the accounting report I had to make gifts and place cards to give to the guests when they checked in later.

-And at the end of the shift I tidied up and cleaned the counter so it looked organized.

-I am assigned to take care of the reception which is to take care of the guests who want to check out until 1 pm. After that, I am required to refill the snacks in the room.

-From 3 pm to 7 pm I take care of the reception to check in the guests.

-For the first hour I was assigned to look after the reception to check in guests, after which I was assigned to look after the pool booth, which was selling light snacks and renting out floats to guests.

-From 8pm until 10pm I was assigned to go into the cafe as a cover for other workers because there were too many customers that night.

-The first hour of work is required to write reports such as block room, housekeeping room, continuous stay room, and reserved room. After that Natalia is assigned to take care of the pool booth while I am assigned to take care of the reception if there are guests who want to check out.

-At 1pm I am assigned to check the room so that it is in good condition, safe and comfortable for guests to live in later.

-During the first 3 hours I make all the reports that need to be made because they need to be updated and sent to the group.

-After the report is finished I need to do a free gift review because the next day there will be a lot of guests checking out. This review function is done not just to increase marketing popularity but also to not overwhelm the reception counter while guests can queue to check out.

-For the first hour I do housekeeping reports, complain room, convenient store and sales pool.

-After that, I organize the check out files and pack the reception counter so that it looks neat and clean.

-I am assigned to look after the pool booth to rent out floats and sell light snacks to guests from 4pm to 8pm.

-After that I have to look after the reception counter if there are still guests who want to check in and at the end of the shift I am required to count the combi stock.

-The first hour I do housekeeping report, continuous stay and reserved room to be given to housekeeping staff.

-After that I am required to take care of the booth at the pool from 8 am to 12 noon.

-After that I need to refill snacks in the empty rooms before guest check in.

-At 3 pm - 7 pm I take care of the reception counter for guest who want to check in.

-At the beginning of work I take care of the reception counter for guest check out.

-After that I go to refill snacks in the room and check the room. From 3 pm to 8 pm I take care of the reception counter to check in guests.

-From 8 pm to 11 pm I go to the cafe to backup the workers there to serve food to guests.

-I was assigned to take care of the reception to check out guests.

-That morning I was required to make a housekeeping room, reserved room and continuous stay room report to be given to the housekeeping staff.

-Iman and I take care of the reception until 8pm to check in guests.

-After that I am assigned to backup the cafe until 10pm.

-In this shift I need to do the pool and convenience store booth sales report as well as the housekeeping and complain room report to be updated into the transaction group and the front office handover group of Bidong view resort.

-Once finished I need to do a gift review to be given to the guest checking out who did the review.

-At the end of the shift I need to clean and organize so that the reception counter looks neat and orderly.

-At 3-4pm I take care of the reception counter after that from 4pm until 8pm I take care of the pool booth to rent out floats and sell light snacks to guests.

-After that, I was required to go to the cafe to back up the staff there because there were too many customers who took the dinner package.

-For the first hour I make housekeeping reports, reserved rooms and continuous rooms to be given to the housekeeping staff.

-After that, I am required to take care of the pool booth to rent floats and sell light snacks to guests.

-Next, go back to take care of the reception counter because many guests will check out at 12 noon.

-The first hour I make housekeeping and complain room reports to send to the BVR Handover group.

-Next, calculate sales and make sales pool and convenience store reports and send to the BVR Transaction group.

-Make gifts for guests who make reviews.

-Reply to chat chat from customers with questions about Bidong View Resort.

-And at the end of the shift I tidy up and clean the reception counter in preparation for the morning shift to open the reception counter.

-From 7 pm to 11 pm, I work at the reception counter to check in guests who have not yet registered to check in. Resolve complaints from guests.

-Next, from 11 pm to 7 am, I make reports on sales pool and sales convenience store, housekeeping reports and complaint room.

-From 7pm to 11pm I take care of the reception counter to settle the remaining guests who have not checked in yet.

-Starting at 11pm I make daily reports such as sending housekeeping and room complain reports to the BVR Handover group.

-After that, I make calculations for the sales pool and convenience store reports to be sent to the BVR transaction group.

-At the end of the shift I tidy up and clean the reception counter in preparation for the open morning shift.

-The first hour I make a report for the staff who do housekeeping and complain room.

-Next, I calculate the sales pool and convenience to send to the bidong view resort whatsapp transaction group.

-At the end of the shift I make review gifts to give to guests and pack the reception counter for preparation of the morning shift.

-The first hour I work with Natalia (OH shift) at the reception counter to check in guests who have made bookings.

-After that from 4pm until 8pm I take care of the pool booth to rent floats and sell light snacks.

-Next, I go back to taking care of the reception counter because there are still some guests who haven't checked in. The last hour I count the stock of the combination to update sales for that day.

-Making housekeeping and complain room reports.

-Calculating and making sales pool and store combination reports for daily sales.

-Check booking id for guests who made reservations that day. If not in the system, we need to manually key in into the system.

-Making reports for staff who do housekeeping and complain rooms from guests.

-Making sales pool and combination store calculations to be sent to the BVR transaction group.

-Making flyers to distribute packages available at Bidong View Resorts during check in.

-Restocking fish food and mixing goat milk to sell to guests.

-Cleaning and cleaning the reception counter for preparation of the morning shift.

-From 7pm to 11pm I take care of the reception counter if there are guests who complain about the room we need to resolve it and register guests who have not yet checked in.

-After that, make a housekeeping report and complain room then update it to the Handover BVR group.

-Next, make a calculation of the sales pool and convenience store sales today and update it to the transaction BVR group.

-At the end of the shift, tidy up and wipe the reception table so that it looks clean and tidy for the morning shift preparation.

-The first hour was on duty at the reception counter to check in guests.

-From 4pm to 8pm, on duty at the pool to rent out floats and sell light snacks to guests.

-Back on duty at the reception counter to check in the remaining guests who had not yet checked in.

-At the end of the shift, you need to count the remaining stock in the combined store to fill in the BVR google drive.

-Managing the reception counter from 11 am to 1 pm because guests want to check out.

-Giving gifts to guests when guests make reviews.

-Arranging files and check out cards into the shelves provided.

-At 3 pm to 7 pm, manning the reception counter because guests want to check in.

-From 8 am to 12 noon, taking care of the pool booth and cleaning the booth so that it looks clean and organized.

-At 12 noon, returning to take care of the reception because there are still remaining guests who have not checked out yet.

-And from 3 pm to 8 pm, taking care of the reception counter because there will be new guests checking in.

-The first hour, making housekeeping and complain room reports to be sent to the BVR Handover group.

-After that, making sales pool and convenience store calculations to be sent to the BVR Transaction group.

-After that, making gifts to be given to guests who make reviews.

-At the end of the shift, you need to make a close shift and night audit and clean the counter so that it looks clean and tidy ready to open the morning shift.

-From 11am to 1am, making a report on the complain room and housekeeping room done by the staff. Next, making a report on the sales pool and convenience.

-Checking the number of guests who want to check in the next day and making enough flyers.

-Arranging the guest check out file on the table for use by the morning shift the next day. Charge all electronic usage because it will be used the next day.

-Making free gifts to give to guests who make reviews.

-At the end of the shift, arranging and cleaning the reception counter so that it looks neat.

-Making a night audit at the General counter and restarting all PCs for the opening of a new shift the next day.

-Maintained reception to check in guests.

-Maintained pool booth from 4PM until 8PM.

-Counted combi stock.

-Closed shift.

-Maintaining the reception counter to check in guests.

-Teaching new interns how to check in, reply to guest's whatsapp and the I-Hotel system.

-Teaching them how to calculate the combi stock and how to close shifts and pass shifts.

ESTABLISHED: Bidong View Resort will officially open around February 2024.

THEME & DESIGN: Carrying the concept of "Where Tradition Meets Trend", the resort combines traditional Terengganu elements with modern, Instagrammable design – a space suitable for families, couples, and those seeking a relaxing seaside atmosphere