Each team creates an Empathy Map for a fictional team member in their given scenario. The map has four quadrants:

• What they THINK: What might this person be thinking about the situation?

• What they FEEL: What emotions might they be experiencing?

• What they SAY: What are they saying, and how might it reflect their emotions?

• What they DO: How are they behaving, and what might this indicate?

A team member misinterprets an email from their manager as harsh and becomes disengaged.

A team member with a different working environment frequently misses deadlines because they feel unclear about expectations and priorities.

During online meetings, some team members rarely speak up, leaving others to dominate the discussion.

A team member with personality differences prefers detailed structured instructions, while others value flexibility and autonomy.

A team member feels left out because meetings are always scheduled at inconvenient hours for them.

A leader unknowingly uses language or behavior that offends a team member from a different cultural background.

A team member struggles to balance family responsibilities with work demands and is falling behind.

A team member frequently makes excuses for missing deliverables, causing frustration among others.

Two team members have a disagreement via email that is escalating tensions and is severely pampering the delivery of work.

During meetings, some team members rarely speak up, leaving others to dominate the discussion.

A team member frequently makes excuses for missing deliverables, causing frustration among others.

A team member feels their leader (you) give more attention and recognition to others even when they put in extra hours and deliver against all projects.