If you are an owner and need to make a claim or have a look at the summary of cover for the building insurance, please find Tarka Housing and Westcountry Housing summaries below.

Cover is provided on an All Risks basis. Perils include damage caused by: Fire, Explosion, Storm, Escape of water, Theft, Accidental loss, Riot, Strikers, Persons taking part in labour disturbances, Malicious persons other than thieves, Lightning, Earthquake, Flood, Impact by road vehicles or animals, Impact by Aircraft or other aerial devices, Civil Commotion, Locked out workers, Subsidence.

Claims Procedure

Policy Number Y074694QBE0113A

It is a condition that for any loss, injury, destruction or damage covered the insured must:

(a) As soon as reasonably possible notify THiS Housing (0845 266 9660) and if theft or malicious damage is suspected, inform the police and take all practical steps to recover the property lost.

(b) Submit in writing full particulars of the claim within 60 days of the date of occurrence.

(c) Supply at their own expense all reports certificates plans specifications information and assistance reasonably required

(d) Send to THiS Housing, any communication received from other persons and shall not negotiate admit or repudiate any claim by any person.

If you require any further information please do not hesitate to contact either Trudy Bond or Peter Lander who are the Home Ownership Team. They both can be contacted on 0300 303 8535.

For more info, just visit Westward Housing Group website. We provide affordable housing and services across the south west.

Westward is working with a range of providers to ensure we offer as many alternative energy systems as possible to you to help reduce your bills.

We have provided hundreds of photovoltaic solar panel arrays,  air source heat pumps and external cladding or insulation to help keep properties energy efficient through the WEST project.

We are working with South West Water to offer information and advice on being more water wise and how to check you are on the best tariff.

Air source heat pumps are being provided through a project with Anesco to provide a range of improvements to suitable properties, after successful funding through the government’s Renewable Heating Premium Payment scheme.

Not all properties are suitable for air source heat pumps (ASHP) installations.  Properties need both cavity wall and loft insulation and to have no mains gas supply.

Tenants that have had the ASHP’s installed have enjoyed the constant year round hot water, the cleanness of the system and the cheaper running costs.

Customers are encouraged to come along to future events to learn more about this heating system and have their questions and concerns answered by trained members of staff.

These energy efficiency measures are aimed at reducing carbon emissions and helping our customers who are struggling to cope with spiralling energy bills.

Could you save money on your energy bills?

You may be able to save on your energy bills by looking at comparison sites for the best tariff. You can do this with My Home Energy Switch (National Housing Federation approved) or by contacting Energylinx who we also work with.

You could save money – make sure you are on the lowest available tariff with these comparison and switching service.

Meanwhile, there are lots of general energy saving tips. which you may be able to benefit from: Energy Saving Tips