-Introduction of new ideas

-Improved efficiency of processes

-Personalized relationship

-Quick response to inquiries

-Flexibility in scheduling visits

-Assistance during certification audits

 -How management system can be maximized to reduce negative impact of pandemic

-Suggestions on health and safety protocols

-Competent consultants (should be able to deliver what is required in project agreement and able to adapt to changes)

-Inputs on how to handle employees’ misbehavior

-Frequent updates on system’s status

-Assist in adapting web conferencing technology 

-Clear directions

-Provision of resources/budget for operations

-Provision of resources/budget for competence enhancement

-Assurance that operations will continue
-Additional funds for health and safety protocols 

-Disclosure of major plans

-Maintenance of reputation
-Minimize negative financial impact of pandemic 

-Revenue targets not achieved due to low manday rates
-New sources of income 

-Delayed payment of SOAs

-Top management not involved in the design and implementation of management system

-Excess mandays

-Failure during certification audit

-Dissatisfaction due to inexperience of BSS assigned (technical issues)

-Dissatisfaction with BSS assigned due to unprofessionalism

-Learning objectives are not met

-Exceeding client expectations 

-Deeper and more meaningful relationship with clients

-Fear/lack of awareness of clients in using online platform

-System not fully implemented and documented information required are not generated
-Cease engagement due to reduced revenue and budget cuts

-Non-compliance with CO (safety and others)

-Entrance to new industries because of referrals

-Making meaningful impact on client

-Fear/lack of awareness of clients in using online platform

-On time payment of SOAs

-Full involvement
-Continuing patronage even during the pandemic

-Trust

-Open to both onsite and online consultancy and training sessions

-Sufficient health and safety protocols when consultancy and training sessions are conducted onsite

-Able to adapt to web conferencing technology 

-Resignation

-Lack of teamwork 
-Virus depression and will get used to WFH
-Lower productivity
-Closer ties, more meaningful relationships

-Mastery of new skill/knowledge

-Correct attitude towards learning

-Professionalism in dealing with clients

-Responsible scheduling and maximization of available mandays

-Openness and disclosure of relevant concerns

-On time submission of reports

-Full involvement during company activities 
-Understanding of the current situation when funds are low

-Continue to be productive even without client visits

-Learn new tools and knowledge to be better equipped once clients start asking for visits
-Live by the core values of FCUSI (ReCIPE)

-Competence enhancement programs

-Camaraderie

-Direction

-Balanced work life
-Continued employment and benefits even during the pandemic

-Implementation of safety and health protocols

-Availability and adequacy of platforms for online or remote services

-Clear regulations

-Clear directions and programs with reference to the pandemic 

-Price volatility 

-Availability

-Increase in fees resulting to reduction in margins for FCU Solutions, Inc.

-Referrals 

-Advance information on possible projects/engagement and schedules

-Administrative and logistics support

-On time payment

-Competitive rates 

-Certification-ready clients 

-Dissatisfaction due to unstructured course contents
-Technical problems during actual sessions

-New client 

-Reliability of internet connection

-Feedback

-Flexibility in scheduling

-Confidentiality of information shared during webinars
-Reliability of internet connection 

-Confidentiality of data may be sacrificed 

-Confidentiality of information

-On-time payment of subscription