https://padlet.com/fantasiaz/lob39unsg6f3 Identify and explain the communication skills needed by the workers of your business (Starbucks) en-us 2019-01-30 02:23:42 UTC 2019-01-31 07:46:58 UTC hello@padlet.com fantasiaz https://padlet.com/fantasiaz/lob39unsg6f3/wish/325683111 Identify and explain the communication skills needed by workers of your business (Starbucks)]]> 2019-01-30 02:25:26 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325683111 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693589 When you go into starbucks, when ordering, the cashier would greet you with a smile and ask you on what would you like to order. They are being friendly, polite and their tone of speaking has to be in a super friendly and happy to see their manners.]]> 2019-01-30 03:32:33 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693589 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693603 In Starbucks, The communication skills are a upmost important to the customer. The starbucks worker need to have good listening skills, so that the starbucks worker can understand what are the customer needs. They also need good speaking skills, so that the customer would understand what the starbucks worker are saying and they must also have good memory as the customer would be ordering and the starbucks worker would be using the monitor and typing in what the customer are ordering.]]> 2019-01-30 03:32:37 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693603 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693614 The workers need body language, eye contact, hand gestures, and tone of voice all color the message you are trying to convey. A relaxed, open stance (arms open, legs relaxed), and a friendly tone will make you appear approachable and will encourage others to speak openly with you. A good communication skill means saying just enough don’t talk too much or too little. So when you want clearly and directly, whether you're speaking to someone in person, on the phone, or via email. If you ramble on, your listener will either tune you out or will be unsure of exactly what you want.]]> 2019-01-30 03:32:42 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693614 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693617 The conmunication skills that they need is to speak clearly so that the customers will understand what the workers are saying and should not have any misunderstanding]]> 2019-01-30 03:32:44 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693617 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693619 In starbucks , our main communication skills needed are  listening skills and speaking skills. We need to have listening skills so that the workers can understand the needs and wants of the customer and help them according to their needs. And for speaking skills, our tone of voice matters as we need to be friendly so that customers will feel welcomed and approacable and not only that, we need to be be gentle so that customers will feel more relaxed and more comfortable in asking questions. And we also need to speak  clearly so that  customers can  understand what our workers are trying to say and no misunderstandings would be caused .]]> 2019-01-30 03:32:45 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693619 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693622 They need listening skills is because when customers wants to order something the staff are at least paying attention and so they are most likely to make mistake.not only about the listening but when its come to answering questions or greeting the tone must be calm and friendly ]]> 2019-01-30 03:32:46 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693622 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693623 The communication skills needed by the workers are tone of their voice so that customers will feel welcomed and they will think that the workers are approachable.They also need clarity so that customers will understand what the workers are saying and they will not misunderstand.]]> 2019-01-30 03:32:47 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693623 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693631 they need listening skills and speaking skills. they have to pay attention when the customers are ordering so they could have the right order . not just that speaking of skills , their clarity have to be clear and articulate so that customers might be able to understand what they are saying . Also, the tone of voice has to be friendly and gentle so that customer will feel welcomed and comfortable. ]]> 2019-01-30 03:32:49 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693631 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693638

Look smart, smile and greet them with confidence and the correct tone of voice.

• Make sure you listen to the customer feedback and knowledgeable of the product.

]]> 2019-01-30 03:32:51 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693638 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693641 When you are talking to the customers you have to greet them and be friendly when talking to them]]> 2019-01-30 03:32:52 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693641 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693642 The Communication skills that is needed in starbucks is listening skills and speaking skills. For speaking skills they will greet you in a friendly manner and ask for your oder for example 'may i take your oder?', 'Do you want regular or Large?'. For listening skills they will hear what you want to oder.]]> 2019-01-30 03:32:53 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693642 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693647 They need to be knowledgable and approachable to their customers. without having those communication skills,(WHAT SKILL?) they wont be able to serve their customers well. they also need to empathise while they are talking. nodding will make their customers know that they understand and care about their feelings. they need to also make sure about their tone and voice. friendly and gently. so customers wont have a bad reputation on the staff. speak clearly so that no miscommunication wont happen. ]]> 2019-01-30 03:32:53 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693647 fantasiaz https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693648 -NO EXPLANATION? WHY IMPORTANT?
Your tone of voice be gentle and friendly.speak clearly so that the customer will understand what the workers are saying,be polite to the customer and patient. Able to tolerate their nonsense show that you pay attention to the customers needs]]> 2019-01-30 03:32:54 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693648 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693696 In Starbucks, they need to be polite, friendly approachable, confident speaks clearly so there will not be any misunderstanding. They also need to be alert so that they won't forget any of their customer's orders. Your body language is also very important as if the customers might get the wrong message just by looking at your body language, and they also need to show respect to their customers even if they are being rude to you. Looking smart and smiling is a great sign of customer service because if the customers feel welcomed they will come back and purchase more of your products. ]]> 2019-01-30 03:33:10 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693696 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693788 BAND 2-
They must have good communication skills such as listening skills and speaking skills. Listening skills is you listen to the customer needs which you also need to clarify of these specific drinks, you need to acknowledge a comment so that they know you understand what they are trying to get. Must be friendly and gently and speak clearly to the customer so that they will feel welcome or know that u are being friendly. Example greeting the customer, ask what they want for their drinks and acknowledge them that you know what they want. (WHY WILL THIS MAKE A DIFFERENCE IN THE CUSTOMER's EXPERIENCE?)]]> 2019-01-30 03:33:44 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693788 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693898 At starbucks, the workers must have speaking skills and listening skills for example like they have to be friendly and gentle towards the customers. Its because the customers will feel welcomed and the starbucks workers are approachable. The workers at starbucks have to speak clearly so that the customers will understand what the workers are saying. For listening skills, starbucks workers have to ask question so that the workers can understand the customer,s concerns. The workers have to be empathise because the customers will feel that the workers will care and understand their feelings]]> 2019-01-30 03:34:34 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325693898 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325694251 The skills needed by the workers is the tone of their voice, their understanding of Starbucks (eg the flavours),]]> 2019-01-30 03:37:14 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325694251 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325694747 (BAND 1-0m)
They need listening skills is because when customers wants to order something the staff are at least paying attention and so they are most likely to make mistake.not only about the listening but when its come to answering questions or greeting the tone must be calm and friendly ]]> 2019-01-30 03:40:22 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325694747 https://padlet.com/fantasiaz/lob39unsg6f3/wish/325695557 2019-01-30 03:45:30 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/325695557 https://padlet.com/fantasiaz/lob39unsg6f3/wish/326155834 2019-01-31 07:42:23 UTC https://padlet.com/fantasiaz/lob39unsg6f3/wish/326155834 https://padlet.com/fantasiaz/lob39unsg6f3/wish/326155929 More people will see good reviews and they would want to come to Uniqlo.

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