ITS Management Process - CSC 07/14/16 by Dan https://padlet.com/daniel_vargas/loaxptpuvavv Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-07-14 14:24:43 UTC 2025-11-22 00:46:06 UTC hello@padlet.com ANNOUNCEMENTS daniel_vargas https://padlet.com/daniel_vargas/loaxptpuvavv/wish/116411266










]]> 2015-12-08 16:57:56 UTC https://padlet.com/daniel_vargas/loaxptpuvavv/wish/116411266 DAILY WORK daniel_vargas https://padlet.com/daniel_vargas/loaxptpuvavv/wish/116411268 Report out on the following and assign an owner.  Do not problem solve.
Sandy and Dan are going to be out for the rest of the week.

Road blocks:  Head sets. Anyone with a head set that is cutting out on them I need the SKU, 6 Digit Code and Serial Number

                                                                                                               REMINDERS


Queue this week: Kassia is on CSC, 3880 is Tom, Abdalla and Lional

PTO black out dates: , Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for yesterday: ABR 8.83  and FCR 78.10 customer inputs into the help desk portal 280.   





]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_vargas/loaxptpuvavv/wish/116411268 RECOGNITION daniel_vargas https://padlet.com/daniel_vargas/loaxptpuvavv/wish/116411269 Discuss achievements/successes/patient stories/Recognition



]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_vargas/loaxptpuvavv/wish/116411269