Difficult Conversation Scenarios by

Scenario:

ilyataranenka — 2024-05-21 15:54:31 UTC

Isn’t receptive to feedback or is defensive when given feedback

Scenario:

2024-06-09 15:39:13 UTC

Pay attention when preceptor is taking a call

Scenario:

2024-06-09 15:51:41 UTC

Put phone away

Scenario:

2024-06-09 15:51:51 UTC

Body odours , excessive scents

Scenario:

2024-06-09 15:52:00 UTC

Employee is occasionally late

Scenario:

2024-06-09 15:52:06 UTC

Continued mistakes, not being corrected.

Scenario:

2024-06-09 15:52:18 UTC

Student not progressing as expected

Scenario:

2024-06-09 15:52:34 UTC

Excessive breaks

Scenario:

2024-06-09 15:52:45 UTC

Scenario:

2024-06-09 15:52:57 UTC

Student unsuccessful

Scenario:

2024-06-09 15:54:10 UTC

Talk over and interrupt the caller unnecessarily.

Poor attitude

2024-06-10 22:40:46 UTC

Made a decision that could have harmed the patient

2024-06-10 22:40:49 UTC

Scenario:

2024-06-10 22:42:29 UTC

Being rude with callers

Doesn’t engage with the room.

2024-06-10 22:43:00 UTC

In a team environment when you’re taking 911 calls it’s important to integrate with peers, engage in the room, get to know people. It’s important for the students to know who they’re working alongside so they can be comfortable and have receptive colleagues who can assist when required.

Bringing up conversation about their mental health if signs appear

2024-06-12 21:36:00 UTC

2024-06-12 21:36:27 UTC

Lack of empathy

2024-06-12 21:37:11 UTC

Student making clearly inappropriate or offensive comments/judgements about callers

Being told “I’ve never been told this” when you have gone over the same thing with them numerous times

2024-06-12 21:37:22 UTC