Sales I 2.02: Pre & Post Sale Customer Service Experience by Taylor Galloway Thompson https://padlet.com/tthompson57/lmimztk3pdqvuilh Make ATLEAST 2 Comments -- 1 for PRE and 1 for POST! en-us 2021-02-24 18:20:02 UTC 2022-02-23 18:06:52 UTC hello@padlet.com Brainstorm creative ways that salespeople can offer excellent service PRIOR to the Sale (PRE). tthompson57 https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1237895594 2021-02-24 18:42:03 UTC https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1237895594 Brainstorm creative ways that salespeople can offer excellent service AFTER to the Sale (POST). tthompson57 https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1237899716 2021-02-24 18:42:46 UTC https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1237899716 Dashaun Fullwood https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242643273 Pre- Befiore the sales they can just provide excellent service by simple things like knowing there product and keeping a positive attitude.- D.F.]]> 2021-02-25 18:42:08 UTC https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242643273 Dylan Waite https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242644510 Pre: Greet the customer with a smile and be courteous.
Post: Follow up and explain to the customer any details about the product. ]]> 2021-02-25 18:42:22 UTC https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242644510 bella little chlit690 https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242645297 (POST) 
they can continue to check up on their customer and make sure all is going well.
(PRE)
they can explain and share knowledge about the product to help persuade the buyer]]> 2021-02-25 18:42:31 UTC https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242645297 Justin https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242647056 Pre- The salesperson can we well informed of their product and can answer many questions.
Post- The salesperson can call the customer and have a fellow up phone call to make sure the customer is 100% satisficed ]]> 2021-02-25 18:42:52 UTC https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242647056 luke https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242648475 (post) order processing Of course not! As a salesperson, it is your responsibility  
to ensure that your customer’s order is processed correctly. The best way to do this is to get to know the people who are processing the order. 
(pre) a salesperson should also research his/her customers. This research could be as in-depth as reviewing an industrial customer’s sales history, or as simple as asking a  customer in a store if s/he has ever purchased anything from the business before
]]> 2021-02-25 18:43:08 UTC https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242648475 Joseph McDuffie https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242651676 (pre) Be welcoming to the customer, and assist the customer in finding the right product for them.
(post) Provide product support, such as a warranty, for the consumer.]]> 2021-02-25 18:43:42 UTC https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242651676 https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242651925 A salesperson can can offer good service prior to the sale by having product knowledge to be able and answer customer questions. 
- Lauren]]> 2021-02-25 18:43:44 UTC https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242651925 Max https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242652926 pre- the salesperson can be a good person]]> 2021-02-25 18:43:57 UTC https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242652926 Hayden Pugh hapug091 https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242656201 Pre-Sale the employee can help by knowing the product so they can answer any concerns the customer may have.

Post sale the employee can follow up on the sale and make sure the product was delivered and the customer is satisfied.]]> 2021-02-25 18:44:34 UTC https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242656201 Max https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242658537 post- follow up and explain the product well to the customer]]> 2021-02-25 18:45:01 UTC https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242658537 Dashaun Fullwood https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242658752 Post- Can just explain the product and give advice of other things that may be like the one their looking for.- D.F.]]> 2021-02-25 18:45:04 UTC https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242658752 https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242666006 a sales person can offer good customer service after a sale by making sure the customers is a ware and fully understands the things the product may come with like the warranty , etc. - Lauren]]> 2021-02-25 18:46:28 UTC https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242666006 https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242676242 They can offer great service after the sale by just simply saying have a great day or thank you -trae]]> 2021-02-25 18:48:20 UTC https://padlet.com/tthompson57/lmimztk3pdqvuilh/wish/1242676242