Importance of Good Telephone Techniques by https://padlet.com/nicoledahiana99/llorepqcm6ar Made with a stroke of good luck en-us 2018-07-18 05:44:59 UTC 2025-11-19 01:47:03 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Lovecookie.png Importance of Good Telephone Techniques nicoledahiana99 https://padlet.com/nicoledahiana99/llorepqcm6ar/wish/270491474 In this work we will talk about the importance of telephone techniques, these are important because having them you get better communication, you must have a good attitude, be sure of yourselves because this is how good customer service is offered and the client is satisfied. You must also have a good language, use educated and correct words

Create a pleasant atmosphere during the conversation, attending with patience and kindness to the client. Always thank the customer for his call, this will please the customer a lot and have the customer call again to get a service from your company 
]]> 2018-07-18 05:51:54 UTC https://padlet.com/nicoledahiana99/llorepqcm6ar/wish/270491474 nicoledahiana99 https://padlet.com/nicoledahiana99/llorepqcm6ar/wish/270491546 People who works in customer service must be able to use proper telephone techniques to answers the calls, and they have to treat costumers in a pleasant, courteous and interested way. Furthermore, they must work effectively and efficiently to form a good impression about the company.

A good telephone technique is to be crisp and clear yet friendly and polite, try to put on a smile because it helps to project a friendly pleasant voice over the phone and speak with enthusiasm. Costumers are judge only by the sound of your voice and your action so you have to be careful about of all the messages that you are going to transmit. 
]]> 2018-07-18 05:53:41 UTC https://padlet.com/nicoledahiana99/llorepqcm6ar/wish/270491546 nicoledahiana99 https://padlet.com/nicoledahiana99/llorepqcm6ar/wish/270491609 1) When answering a call:

•             Answer the phone as soon as possible

•             Use the following phrase as much as possible: "Good morning, Speak (...) How can I help you?

•             Speaking with a clear and deliberate voice.

•             Don´t forget to use the appropriate greeting (until 1:00 p.m.: good morning, from 1:00 p.m. to 8:00 p.m. Good afternoon, and from 8:00 pm: good night)

2) Should it be necessary to leave a client on hold:

•             Tell the customer why he is going to put him on hold.

•             Allow the client to decide if they want to wait or prefer call later.

 

3) When transferring a call:

•             Transfer only those calls that you cannot attend

•             Before transferring the call, inform the client what action it is going to carry out

•             When transferring the call inform the client's name and the reason for the call

•             When you receive a transferred call, first introduce yourself, call the client by name and verify with a brief review the information you have received

4) Use of appropriate words:

•             Avoid using technical words or internal use, for better understanding of the client

•             Provide the exact information

•             The information is a "value", do not exceed

•             Never answer with questions

 

5) When you finish a call:

•             Thank the customer for his call

•             If a follow-up is necessary, inform the client

•             Confirm the phone to connect with him

•             Wait for the client to cut before you

]]> 2018-07-18 05:54:50 UTC https://padlet.com/nicoledahiana99/llorepqcm6ar/wish/270491609 nicoledahiana99 https://padlet.com/nicoledahiana99/llorepqcm6ar/wish/270491701 When we talk on the phone, our bodies, our hands, made a series of gestures and movements, the result of the conversation that we are keeping our State of mind at that moment... and oddly enough, all these gestures have a direct bearing on the characteristics of your voice, tone, volume and speed... For this reason, when it comes to talking on the phone, we also care for our body language so that it brings positive aspects to our voice, which in the end is the only thing that comes to the person who is on the other side.

]]> 2018-07-18 05:56:50 UTC https://padlet.com/nicoledahiana99/llorepqcm6ar/wish/270491701 nicoledahiana99 https://padlet.com/nicoledahiana99/llorepqcm6ar/wish/270491985 2018-07-18 06:03:51 UTC https://padlet.com/nicoledahiana99/llorepqcm6ar/wish/270491985 nicoledahiana99 https://padlet.com/nicoledahiana99/llorepqcm6ar/wish/270492111 2018-07-18 06:07:00 UTC https://padlet.com/nicoledahiana99/llorepqcm6ar/wish/270492111